Novotel Suites Hanoi

4.5/5(1.71K Reviews) rating

4 Star Hotel

1/89

About hotel

Novotel Suites Hanoi is the ideal choice for affordable and comfortable accommodations in Hanoi, Vietnam. Our 4-star hotel, located at 5 Duy Tan Street, Cau Giay, offers a prime location in the bustling city, with easy access to top attractions and public transportation. Whether you're here for business or leisure, our spacious and air-conditioned rooms will make you feel right at home. Each of our 151 rooms is thoughtfully designed with kitchenettes, free Wi-Fi, and LCD TVs for your convenience and entertainment. Take advantage of our 24-hour fitness center and outdoor pool to stay active and refreshed during your stay. Our hotel also features a well-equipped business center and versatile conference space, making it the perfect choice for corporate travelers. End your day on a high note by dining at our on-site restaurant, Food Exchange, or unwind with a drink at one of our 3 bars. Our hotel also offers complimentary Wi-Fi and on-site parking, making it the perfect choice for your stay in Hanoi. Book Novotel Suites Hanoi online now and take advantage of our affordable room prices. Conveniently located just 5 minutes away from the Indochina Plaza shopping center and the Embassy of Japan, you can immerse yourself in the cultural immersion of Hanoi with ease. Don't miss out on this opportunity to experience the best of Hanoi with the convenience and luxury of Novotel Suites Hanoi.

Highlights

• Convenient location in the Cau Giay district of Hanoi • Close proximity to Indochina Plaza Ha Noi (0.9km) and various tourist attractions • Easy access to the airport (26km) and train station • Luxurious 4-star hotel with 151 air-conditioned rooms • In-room kitchenettes, complimentary WiFi and cable TV • Outdoor pool, sauna, and 24-hour fitness center for guests • Business amenities such as free wired internet, a business center, and conference space • On-site restaurant serving local and international cuisine, as well as 3 bars/lounges • Roundtrip airport shuttle available (surcharge applies) • Budget friendly options available for all types of travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

151

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Bicycle rentals

Sauna

Baby Sitting / Child Services

Children's Pool

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Swimming Pool

Bell staff/porter

On-Site parking

Designated Smoking Areas

Terrace

Concierge desk

Bicycle rentals

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Long-term renters welcome.

Safety features at this property include a fire extinguisher.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 15 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Long-term renters welcome.

Safety features at this property include a fire extinguisher.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 15 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Service animals not allowed.

Pets not allowed.

₹8,715

₹9,377

7% OFF

+ ₹1,134 taxes / night

Earn 98 Reward Points

Select Rooms

OPTION 1

Refundable

₹8,715

₹9,377

7% OFF

+ ₹1,134 taxes / night

Update Price

Earn 98 Reward Points

Amenities

Location

D_ch V_ng H_u, Hanoi

View on Maps

Ratings & Reviews

4.5/5

1.71K Ratings

Joanne Phang

5/5

29 Nov, 2023

By receiving survey reminder in both my local language and English shows how friendly and sweet Accor is! Reception staff are very friendly and helpful; well served at breakfast, esp warmth and considerate on the packed breakfast at 6am upon checked out. Nice and comfortable room. Supermarket is within 20 mins walk.

Peggie Png

5/5

10 Oct, 2023

I really want to express my appreciation for the front office team for their kind and prompt assistance when we met with a dishonest taxi driver. Both team members so quick to speak to the driver when I asked for help. The driver tried to cheat us of double the original fare. Please see names in the key card sleeve and compliment them. Rooms were big, shower and bathrooms were clean and spacious too. everyone working there are smiley and it was such a great experience staying there. Too short but if we ever come back, Novotel Suites Hanoi will be one of our top choices.

Ruth Choi

5/5

8 Nov, 2023

My son hurt himself while swimming. I was a little taken aback because it happened suddenly. Due to the consideration of the hotel, the trainee accompanied the hospital. I did everything, and I was able to receive treatment without difficulty because there was a hotel staff about unfamiliar hospital affairs abroad. I was really grateful to the staff who gave up on my dinner and even finished it. Thank you to the trainee An and the female staff and manager who could speak Korean.

Joanne Phang

5/5

29 Nov, 2023

Peggie Png

5/5

10 Oct, 2023

Ruth Choi

5/5

8 Nov, 2023

Long Boc

4/5

10 Dec, 2023

This hotel was ok. There were not too many tourists staying here during my stay. I like it this way. Good facilities, they have gym, swimming pool, sauna, etc. Breakfast here was ok.

Ed Ng

3/5

12 Nov, 2023

Clean room and decent hotel. Staffs were great and helpful. Resturant at level 17 was so-so with not much service. Had reasonable lamb shank. Not much activity or decent restaurant near the hotel.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.