Numa Florence Palazzo Belfiore

This palazzo is charming and has some historic and thoughtful details. It is very convenient to nearby points of interest. We were allowed to check in early. It is the most memorable of our accommodations in Europe feom the room set up and general aesthetic. For the price, it is expensive enough that there should not be any small issues to detract from the experience. There is no elevator. While the lack of an elevator is understandable in a historic building. Above a certain price point, an elevator is expected. While the lights on the lower stairs are on a motion sensor, the lights on the upper floors are on a standard light switch which we didn't find until later in our stay. It is difficult to find coming home after dark. We were using our cell phone lights instead. While laundry detergent and softener were provided with the laundry machines in the basement, the clothes dryer wasn't working. We bought tokens from the staff and washed three loads of clothes and learned after one attempt at drying that a technician was scheduled to come fix the dryer. This means that the dryer problem was known to someone, but that it was not communicated among the palazzo staff. No sign was placed on the dryer to signal that it was out of order. We needed to carry wet and heavy laundry 5 minutes away to the laundromat after spending three euros on the broken dryer. The laundromat was less expensive and also included detergent. There were two bathrooms, and while it was nice to have two toilets, the water heater would only allow one shower to operate at a time and not both concurrently. The kitchen was very well equipped but the flatware was located in the dining table drawer which we did not find it until the second day. Our lower portico door keys did not work well. We had two sets of keys and had to jiggle them while turning to get them to open the door lock to the street. While frustrating, it would have been more unpleasant in the rain. There is a lack of communication among the staff that needs to be corrected. The higher the price, the less tolerable these minor inconveniences are.

Our stay at Palazzo Belofiore was wonderful. The establishment itself is beautifully preserved and centuries old architectural features are evident but updated with modern convenience. The rooms were spacious, comfortable, and clean and the beds were very nice memory foam. The staff and manager - Federico - were warm, welcoming, and helpful, showing us the features of the beautiful rooms and helping us with excellent recommendations for restaurants and sites. Very good location, walking distance from everything. I would stay here again and recommend to all my friends.