O on Kloof Boutique Hotel & Spa

Me and my partner stayed here. We really enjoyed the service, everyone was friendly and helpful. We had a couples massage which was wonderful. I got sick while I was there. The manager made me some tea. It made me feel so much better. My only disappointment was they do not plugs in the bathroom so I had to try to curl my hair with a little mirror at the desk. Also they leave the doors open at night which makes the hotel and rooms cold. But overall it was a great experience. Side note there were power outage mostly at night when you need the light more.

We booked a nights stay for my husband's birthday a while back and it was okay. It was convenient to book online. Received all notifications via email. However, only after an email enquiry did they inform us that their spa was closed due to renovations. Which was our whole reason for the stay. Nonetheless, we managed to find availability at a different spa. We arrived shortly before midday (being late on our end) we struggled to gained access to the premises, no one was available to buzz the door open for us, so we tried phoning the number provided on their email with no answer. Tried to phone the number on their Google page, only to be greeted by the typical "the number you have dialed does not exist." After about 20 minutes of waiting and phoning to gain access, we were greeted and allowed access. Once in reception, we had to wait a further 40 minutes as our room was still being "cleaned". While waiting, we saw other guests check out of the room that we had booked, so they really had to spark to get the room turned over in record time. It was not a pleasant feeling knowing someone else was just in the same room, a few minutes before you. Once all was done, we finally received our room key, and our bags were carried in for us. The room was gorgeous, clean, and fully stocked. The bathroom was just as spectacular with a decently sized tub, a toilet with a double sink and all on heated tiles, and a double walk-in shower behind the sink. It was quite the experience. Once settled in our room, we noticed the jacuzzi was full of luke-warm water, thinking it was ready for us, we removed the cover only to find that it was dirty, used water. We proceeded to empty the jacuzzi so that we could refill it with clean water and finally relax. However, we found some things floating in the water at the bottom, so we requested someone to come and clean it. Which they did a fantastic job of disinfecting. Throughout the whole process, the staff was really friendly and professional. They also apologised for any inconvenience after cleaning the jacuzzi. At 14:30, my husband watched a few YouTube videos and got the hot tub working by 15:00. We lazed in the sun on the balcony the rest of the afternoon, which was so relaxing, and really enjoyed our time in the jacuzzi. There was also no wifi available as it was not working according to the receptionist. We were greeted with loadshedding at 18:00 and proceeded to order some food from a local place down the road, which was convenient and tasty. We also ordered drinks from the bar and didn't receive the correct order, but that was okay as we ended up ordering more anyway. The rest of the evening was pleasant and comfortably enjoyed from the king-sized bed. We were somewhat dissatisfied with our stay, but made the best of the situation.