Oakwood Residence Hanoi

I see that the hotel has publicly responded to my initial one-star review, citing "security and privacy" concerns for their restriction on filming in public areas. I find this contradictory, as my specific activities and intentions during my stay were disclosed publicly by the hotel, raising questions about their commitment to privacy. I'd also like to clarify an inconsistency. The issue of equipment size was raised in the hotel's public comment, yet at no point during my stay was this mentioned by any staff members. For the record, my equipment is compact and fits into a small bag, minimizing any potential inconvenience to other guests. The main reason for my dissatisfaction, however, is the inconsistent communication I received from the staff. Upon my arrival, I inquired about filming in public areas and received explicit permission from multiple members of the team. Based on these assurances, I extended my stay by three days specifically for this purpose. Unfortunately, this permission was later revoked without prior notice, causing unnecessary stress and wasted time. I hope future guests find this information helpful, and that the hotel takes these points into consideration for improving their services and policies.

The room was nice with a simple but good decoration. You can find all kitchen gadgets in a fairly good condition in the room. I would recommend you to ask for a higher for as it has a nice view with a small balcony. Didn't feel unsafe in the area walking around either. It is just a bit outside of old town city madness. But then again I think it might be a better aspect for some like me. The staff was very friendly and welcoming. I would stay here again.