Occidental Roca Negra – Adults Only

Let's start with the few positive things: the location is beautiful and the staff is very friendly and hardworking. But that's it. I have stayed in many 4 and 5 star hotels but this stay was very shocking. This hotel isn't a 4 star hotel in quality but more like a 2 star hotel. At our first and third night the air conditioning didn't work, at the third night the electricity had an error which made our tv flash on and off all of the time during the night. At our 7nd night there were blackouts in the hotel and the airconditioning started to leak. They really need to fix there problems or they will start to loose visitors. Very soon. We, for sure, will never return again because they basicly ruined our very expensive holiday. If you stay in room 427 you will have a terrible stay, but that's probably in others rooms too. Also worth mentioning is that the staff doesn't speak English at all, except at the desk and a little in the restaurant. If you work at a hotel in Gran Canaria and you can't speak English it's time to look for another job. In the restaurant you need to pay for al your drinks when you have half board. One (!) very hardworking person needs to get all the drinkorders, so you have to wait very long for your drink. Quality of the food is also extremely poor. We ate out most of the time, despite the fact we had half board. That says enough. We let the hotel manager know about all of this, he even saw the leaking ceiling with his own eyes, and he offered no compensation. Just look at the video included in this review. Shockingly. Extremely bad hotel. Be awared. Edit, in addition to the reaction of the hotel: Initially they refused to give us compensation, even when the manager saw the leaking ceiling. I wrote this review right after that moment. At checkout the very professional and nice guy with the name Gustavo told us we didn't need to pay for our drinks. This bill was around 25 euro. That is not what I call compensation. You have to know that this hotel is quite expensive, however we had the feeling we were staying in a 2 star max hotel. Try again better next time.

Enjoyed staying here. Staff, particularly in the restaurant very hardworking. Good selection of foods, something for everyone. Apparently a no smoking hotel but no policing of the dozens of people smoking on their terraces and especially on the top terrace at night. To be fair to the smokers though, there are no signs ANYWHERE to say that they cannot smoke.... except a small one in each room. Music on the terrace at night not good. And weekend entertainment takes place during dinner. Would go again.