One Pacific Hotel & Serviced Apartments

4.3/5(792 Reviews) rating

3 Star Hotel locationPin

Penang, Penang

One Pacific Hotel & Serviced Apartments entrance

1/55

About hotel

Embark on a journey you will never forget at One Pacific Hotel & Serviced Apartments, conveniently located at 177, Jalan Macalister, Georgetown10400, Malaysia. Our prime location immerses you in the vibrant energy and culture of George Town, Penang. Whether you are here for medical reasons or leisure, our hotel offers affordable accommodations suitable for a variety of travelers. Choose from our 90 well-appointed, air-conditioned rooms that have been carefully designed for your ultimate comfort. With complimentary high-speed Wi-Fi and a flat-screen TV with satellite programming, keeping in touch with the world has never been easier. Our spacious bathrooms are equipped with all necessary amenities, including complimentary toiletries and soothing bidets. Plus, our diligent housekeeping team ensures a pristine and comfortable environment throughout your stay. Explore the city with ease as we are just moments away from top attractions such as Gleneagles Penang Medical Centre, Penang Times Square, and New World Park. Our knowledgeable staff is always available to assist you in planning the perfect itinerary for your visit. And when you return to our hotel, indulge in a delectable cooked-to-order breakfast at our on-site restaurant or grab a quick dose of caffeine at our cozy coffee shop/cafe. At One Pacific Hotel & Serviced Apartments, we go beyond providing comfortable rooms. Our commitment to your comfort and convenience extends to every aspect of your stay. Enjoy complimentary Wi-Fi throughout the hotel and our 24-hour front desk service, available to attend to your every need. We also offer a roundtrip airport shuttle for a surcharge and free self-parking on site. So why wait? Book your stay now and experience the mesmerizing charm of George Town, Penang at One Pacific Hotel & Serviced Apartments. Immerse yourself in the best of both worlds - the hospitality and warmth of a home with the luxury and convenience of a hotel. One Pacific Hotel & Serviced Apartments room prices are unbeatable, so don't miss out. Book One Pacific Hotel & Serviced Apartments online for a seamless and unforgettable stay in George Town.

Highlights

• Ideally located in Downtown George Town • Steps away from Loh Guan Lye Specialist Centre and 7 minutes from Island Hospital • Conveniently located near Gleneagles Penang Medical Centre, City Stadium, and Penang Times Square • Within 2 kilometers from popular tourist attractions such as Gurney Drive and KOMTAR • 90 air-conditioned rooms equipped with modern amenities • Complimentary Wi-Fi and satellite TV for entertainment • Private bathrooms with showers and complimentary toiletries • Close proximity to the airport (18.8 km) and railway station (1.4 km) • Complimentary newspapers, 24-hour front desk, and multilingual staff • Additional perks include a tour desk, coffee shop, and free self-parking • Suitable for both casual and business travelers • Variety of room options available including luxury, boutique, and budget • Dhammikarama Burmese Buddhist Temple and Wat Chaiya Mangkalaram nearby

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Accessible parking

Breakfast available

Airport shuttle service

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Newspaper

Accessible parking

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

COVID-19 vaccine must have been received a minimum number of days before check-in: 14.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Minimum age for proof of COVID-19 vaccination requirement: 18.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 100.00.

A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

At check-in, guests must provide a record of full COVID-19 vaccination.

The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

COVID-19 vaccine must have been received a minimum number of days before check-in: 14.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Minimum age for proof of COVID-19 vaccination requirement: 18.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MYR 100.00.

A tax is imposed by the city: MYR 2.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

At check-in, guests must provide a record of full COVID-19 vaccination.

The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Pet Policy

Service animals not allowed.

Pets not allowed.

₹3,771

₹4,647

19% OFF

+ ₹525 taxes / night

Earn 42 Reward Points

Flat ₹613.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹3,771

₹4,647

19% OFF

+ ₹525 taxes / night

Update Price

Earn 42 Reward Points

Flat ₹613.63 off included with coupon INTSTAY

Amenities

Location

Jln Macalister, Penang, Penang, 10400

View on Maps

Ratings & Reviews

4.3/5

792 Ratings

Aiden youta

2/5

21 Jan, 2024

The room is okay but the services are not okay such as laundry services ; it says duration hours from 8am - 6pm but when we brought up our dirty clothes to upstairs at 10.30am, it said closed and also the lack of workers at receptionists, it is only ONE worker to serve you

Ah Khoo

5/5

16 Aug, 2023

I read the reviews on this hotel before decided to book, and fully agree with the good experiences shared by most of the reviewers. The room was spacious, clean and bright - that applies to the bathroom too. The hairdryer was not working, but was replaced immediately. Parking was easy as I was able to choose whether to park at the basement, which can accommodate up to 5 or 6 cars, or the open car park - probably due to the state election as not many cars there. The convenience store and pharmacy on the ground floor are definitely a plus point for the hotel. If you are driving, the road in front of the hotel will lead you directly to Komtar, which is 2 Km away, and you will find restaurants/coffee shops along the way.

Jussi Gracia

5/5

3 Oct, 2023

The room clean, quiet, spacious, easy cek in, we enjoy good nite sleep as it is quiet , love the white bed linen no stains, right beside convenient store & pharmacy, near hospitals & several eating places though not many but location good enough for us just take around rm 5-8 to gurney & hawkers nearby

Yingイン

5/5

26 Jul, 2023

Stayed 1 night check in saturday -Standard Twin Room for 2 pax with breakfast set. Nice & Helpful staff~ Big room space & Quite environment & Security on lift compare to Neo+ Hotel Penang. Cool air-conditional + clean room I super like the hair dryer can dry hair within 5minutes!! Good taste the 1set of big breakfast with a cup of teh tarik (taste like 3in1 pack) + Good service staff. Travel by car is recommended to stay in this hotel.

Aiden youta

2/5

21 Jan, 2024

Ah Khoo

5/5

16 Aug, 2023

Jussi Gracia

5/5

3 Oct, 2023

Richard Ng

4/5

28 Dec, 2023

Clean and big room. Cafe breakfast terrible. Nothing to eat . Better off eat outside. Good and friendly room housekeeper at 7th floor.

Yingイン

5/5

26 Jul, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.