ONOMO Hotel Waterfront

4.2/5(498 Reviews) rating

3 Star Hotel locationPin

Cape Town, Western Cape

102

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About hotel

Experience the lively energy of Cape Town at Signature Lux Hotel by ONOMO, Waterfront - a prime location in the heart of the city. Conveniently situated near popular attractions such as Bree Street and the Cape Town International Convention Centre, our hotel allows you to fully immerse yourself in the vibrant culture of this stunning destination. Indulge in stylish comfort in one of our 87 modern and sleek rooms, carefully crafted with your satisfaction in mind. Stay entertained with state-of-the-art Smart televisions and stay connected with complimentary Wi-Fi. Our bathrooms offer a calming oasis to unwind in, equipped with complimentary toiletries and hair dryers. Our attentive staff ensures your room is always immaculate and inviting, providing you with the peaceful retreat you deserve. Take advantage of our exceptional amenities designed for your convenience and enjoyment. Keep connected with complimentary Wi-Fi throughout the property and take advantage of our sophisticated reception hall for events and gatherings. Our helpful staff is available 24/7 to cater to your needs and our dry cleaning and laundry services are just a phone call away. Indulge your palate with our mouth-watering on-site dining options, including a lively restaurant and a cozy bar/lounge. And start your day off right with a delectable continental breakfast. Discover the enchanting charm of Cape Town at Signature Lux Hotel by ONOMO, Waterfront - conveniently located at 24 Alfred Street, V&A Waterfront, Western Cape 8005, South Africa. As your host in this breathtaking city, we promise an unforgettable and affordable experience suitable for all types of travelers. Book Signature Lux Hotel by ONOMO, Waterfront online now and let your journey to this captivating destination begin.

Highlights

• Central location in vibrant Cape Town City Centre • Walking distance to Bree Street and Cape Town International Convention Centre • 87 air-conditioned rooms with Smart televisions and free Wi-Fi • Close proximity (0.7-1.3 km) to top attractions such as Zeitz Museum of Contemporary Art Africa, Long Street, and Two Oceans Aquarium • Within 10 km of Table Mountain and Camps Bay Beach • Multilingual staff and 24-hour front desk for convenient service • Complimentary Wi-Fi and airport shuttle available • On-site restaurant and bar for convenient dining options • Business amenities such as dry cleaning/laundry services available • Luxury, boutique, and budget options catering to both casual and business travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Banking services

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Banking services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. All guests (including children) must provide a valid government-issued ID at check-in.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Alfred St, Cape Town, Western Cape, 8005

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Ratings & Reviews

4.2/5

498 Ratings

Paul Bhaskare

4/5

16 Sep, 2023

Good location to the V&A Waterfront, access to the city and to miss the rush hour traffic that Cape Town is notorious for. Parking was on the whole easy to find on the street outside the hotel. The reception staff were efficient, friendly and happy to help. We had breakfast and dinner in the restaurant. The breakfast buffet is well presented and the chef was happy to provide for those that are gluten intolerant. All in all I would recommend this establishment for a short or medium term stay.

Amai Yasukawa

1/5

28 Nov, 2023

I had the misfortune of being given a small, 4th floor room with the tiniest window, approximately 30 cm x 30 cm. On top of it, there was no way of opening it. Now, I'm from Asia, and have seen my share of small hotel rooms during my travels, but this was by far the most claustrophobic. There was no ventilation. After sitting on the bed for 20 min or so, wondering how I was to get through the week, I started to feel physically ill. The problem was that my husband was there to attend a conference, but I had to live in that room for a week. I told myself: If Nelson Mandela could survive his cell in Robben Island for 18 years, I should be able to do this. But after another 5 min, I started to hyperventilate. Finally, I checked out from the hotel. While I'm generally easy going, I just couldn't stay here. This was the first time I felt compelled to forgo a reservation. The front staff and the restaurant were decent and I have no complaints there. From what I could see from the outside, there are 3 rooms on the 4th and 5th floors with these tiny windows. If you have claustrophobic tendencies, try to avoid those floors.

gregoire courtine

1/5

26 Dec, 2023

I recently stayed with a colleague in two rooms at this establishment and encountered a significant security issue. Both rooms experienced credit card information theft. Upon reporting this to the management, the response was dismissive, with a refusal to believe staff involvement in these fraudulent transactions. This lack of concern for customer security and inadequate response highlights a serious lapse in customer service and safety protocols at this facility. DO NOT GO.

Jacobus Avenant

1/5

3 Jan, 2024

Absolute pathetic reception!!!!!, I phoned 7 times in a row to confirm adress alocation of the hotel, the receptionists speaks sooo unclearly, had to ask everytime for a name and havr names like Kleany(?????) Just to be told to hold - 7 calls and 15 minutes later and still no answer, whilst I have to check in tonight 5 guests from a tour, sorry, but I dont have any good words for such a pathetic reception situation, it resulted that I cannot inform my guests regarding specific information my guests asked for.

Paul Bhaskare

4/5

16 Sep, 2023

Amai Yasukawa

1/5

28 Nov, 2023

gregoire courtine

1/5

26 Dec, 2023

Ronald Moerman

5/5

26 Jan, 2024

Very nice hotel for the first or last night's in Cape Town, and you will want to marry the cook over the omelet at breakfast in the morning....

Jacobus Avenant

1/5

3 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.