Orchid House Polanco

4.4/5(149 Reviews) rating

4 Star Hotel

636

1/636

About hotel

Explore the vibrant streets of Mexico City's Polanco district and discover the hidden gem that is Orchid House Polanco. This exquisite 4-star hotel boasts a prime location, just a short 3-minute walk from Chapultepec Park and a 12-minute stroll from the bustling Paseo de la Reforma. Immerse yourself in the heart of the city and easily visit iconic landmarks such as the Angel of Independence Monument and the enchanting Alameda Central, both within a 5-kilometer radius. Step into one of our 17 beautifully designed rooms, exuding both comfort and sophistication. Each room is equipped with amenities such as air conditioning, a Smart TV, soft down duvets, and opulent Egyptian cotton sheets. Stay connected with our complimentary high-speed wireless internet and indulge in a variety of digital programming. Our en-suite bathrooms are fully stocked with complimentary toiletries and hairdryers for your ultimate convenience. With renowned attractions like Avenida Presidente Masaryk and the National Museum of Anthropology just moments away, guests can easily explore the city without any troubles. For a blissful and rejuvenating experience, head to our own spa for a relaxing massage or facial. To ensure an enjoyable stay, we offer complimentary high-speed wireless internet and tour/ticket assistance. No matter the purpose of your trip, whether for leisure or business, Orchid House Polanco caters to all needs with our exceptional services. Start your day off with a delicious continental breakfast, complimentary for all guests. For those traveling for work, we provide complimentary newspapers, luggage storage, and a safe deposit box at the front desk. Additionally, guests have the option of a round-trip airport shuttle service for a fee or self-parking at a nominal cost. Indulge in the utmost luxury and convenience at Orchid House Polanco and create unforgettable memories during your stay. Book now and get ready for a memorable and affordable vacation in the heart of Mexico City. Don't wait, book Orchid House Polanco room prices online today! Our address is 76 Campos Elíseos Polanco V Sección, CDMX11560, Mexico, making it easily accessible for our valued guests.

Highlights

• Located in the trendy Polanco neighborhood, just a short walk from Chapultepec Park • 17 air-conditioned rooms with Smart televisions, Egyptian cotton sheets, and complimentary Wi-Fi • Within walking distance to top attractions such as The Angel of Independence Monument and National Museum of Anthropology • Only 16.2 km from Benito Juarez International Airport and within 1.5 km to several other airports • On-site spa offering massages and facials • Complimentary continental breakfast and room service available • Business amenities include free newspapers, luggage storage, and a safe deposit box • Airport shuttle and self parking options for convenience • Ideal for both leisure and business travelers alike, ranging from luxury to budget options.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

Hotel safe deposit box (not room safe box)

Newspaper

Snack bar

Designated Smoking Areas

Terrace

Airport shuttle service

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Newspaper

Snack bar

Designated Smoking Areas

Terrace

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

No elevators.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

Only registered guests are allowed in the guestrooms..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 11:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

No elevators.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

Only registered guests are allowed in the guestrooms..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

Pet Policy

Pets not allowed.

₹17,992

₹30,710

41% OFF

+ ₹3,810 taxes / night

Earn 218 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹17,992

₹30,710

41% OFF

+ ₹3,810 taxes / night

Update Price

Earn 218 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Chapultepec Morales, Mexico City, 11560

View on Maps

Ratings & Reviews

4.4/5

149 Ratings

Jana Garza

3/5

31 Dec, 2023

This cute hotel has a premium location and the service is descent. Unfortunately it has a terrible mold issue. I don’t recommend this place to people who have allergies or are sensitive to strong smells. The hotel has a nice smell when you first walk in, but it quickly turns into an unbearable smell that is meant to mask the moldy aromas. Our rooms was on the second floor. It’s a small room with a comfortable bed that has the shower in the bedroom. You can hear conversations upstairs and outside very crispy clear. Back to the mold issue- I had to request a humidifier. The gentleman brought me a fan that didn’t do any good. We left the next morning with terrible allergies and our clothes and hair smelling like the room.

CSM

1/5

24 Nov, 2023

I would avoid this hotel at all costs. Our room was small and didn't even have a full window. It was noisy throughout our stay. For breakfast they seem to service left overs from the day before with very limited options. I have never seen left over butter pieces put together and served to guests, picture attached, this was ridiculous. After our first morning, we went out for breakfast. They also charged 40$+tax per night for my 4 year old son without even offering a crib. Other than the hotel, we liked exploring Mexico City. Just don't stay here, It isn't worth the money, nor the experience. Don't get fooled by their beautiful website like I did when I booked it. Also I want to mention that they don't have any kind of indoor sitting area which I thought was unfortunate, especially when the rooms are so tiny, with no armchair, you kind of want to have a space to hang out outside of your room. Even for the "free" -not worthy- breakfast, and you will have to sit outside, and mornings are cold.

Sarah Ramia

5/5

1 Nov, 2023

Unfortunately, I did not get to stay at the hotel, as my visit was canceled due to family medical emergency. However, the hotel staff worked directly with me to arrange for a complete refund of monies paid to accommodate my requests. Refunds were made promptly and communication was clear. I thank the Orchid House and staff for their kind service.

G M

2/5

11 Aug, 2023

Terrible value for the price, even for Polanco. The five-star bathroom was larger than the bedroom, which was only big enough for a bed with no furniture. The basement level room had little natural light and only had a view of the neighboring bedroom. They also charged an exorbitant fee for a ride from the airport that never showed up. While their lobby is beautiful, this hotel is a complete scam that I regretfully fell for and feel compelled to warn others about. It is a stain on an otherwise amazing and beautiful city. We spent our final night in an AirBnB at half the price, not only with multiple chairs, but space for more than one person to walk around, making the stay at Orchid House even more disappointing.

Jana Garza

3/5

31 Dec, 2023

CSM

1/5

24 Nov, 2023

Sarah Ramia

5/5

1 Nov, 2023

Brenna Fisher

5/5

21 Nov, 2023

Beautiful hotel with chic rooms and a very comfortable bed. We felt safe and really enjoyed making this our home base during dia de los muertos. Highly recommend!

G M

2/5

11 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.