Owner Rentals at Pelican Grand Beach Resort

So this is owners rektale room, the vier makes this room and is the reason why me and my wife return to it. I have stayed in this room 3 times but it is outdated comapred to standards rooms in this hotel, but for the price it comes at and the amazing service the pelican offers itnis worth especially ifnyour like me and my wife looking for a quick staycation thst doesn't break the bank.

I have actually stayed at the Pelican Grand many times. It's a very nice hotel, and booking a room through the hotel has never been an issue. Booking an owner rental, specifically ROOM 625, was an absolute nightmare. For starters, you should know the hotel is going through a major renovation. The new rooms look great, by the way. But as of today (Jan 1, 2019) half the hotel is shut down. That is that half of the hotel ROOM 625 is in. You should also know when you book an Owner Unit at the Pelican, the hotel really is out of the loop. They will be notified by the owner, and they provide basic hotel services, but they really have nothing to do with the booking. I booked ROOM 625 through Expedia for Christmas week. I booked it in July. The posting mentioned NOTHING about the renovations. And I was informed by the hotel that the unit owner knew about the upcoming renovation for months. He just decided it would be cool if he didn't mention it. You also need to know that ROOM 625 is NOT being renovated. Unit owners can opt out of the upgrade, so ROOM 625 is literally the only room on the floor not being renovated. That means every room around it is being worked on. And I mean doors off, new sheet rock, serious noisy work. Every day. Take a look at the pictures. THIS is what the unit owner decided to conveniently forget to mention. Nice. I happen to live next to the hotel and had booked the room for my son and daughter-in-law, as we didn't have enough rooms at our place for the whole family. When I went over to check out the accommodations, THIS is what I saw. Unreal. So naturally, I tried to get a refund. No can do, said the unit owner. But wait, it gets better! The morning of check-in, I got a call from Expedia: there's no water in the room. You mean today, I ask. No, I'm told. For the entire stay. So instead of my kids being at a hotel a minute walk to my apartment, they are moved to a hotel a car ride away. Not very convenient. And totally avoidable had the unit owner been a decent human and informed us MONTHS ago of the impending renovations. If you'd like to stay the Pelican, I'd highly recommend it -- but make sure you book a room through the hotel. And certainly don't EVER book ROOM 625!