OYO Hotel Playa del Carmen

3.6/5(547 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

OYO Hotel Playa del Carmen primary_image

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About hotel

Located in the vibrant and bustling city of Playa del Carmen, you will find the exquisite OYO Hotel Playa del Carmen. This hotel is perfect for travelers who are looking for an affordable and hassle-free stay near the popular Quinta Avenida. You won't have to compromise on comfort, as this hotel offers a harmonious balance of convenience and luxury, making it the ultimate choice for an unforgettable vacation. With a choice of 29 spacious and well-appointed guestrooms, each equipped with modern amenities like complimentary Wi-Fi and digital programming, guests can unwind in style. Daily housekeeping services and in-room air conditioning ensure a comfortable and convenient stay for all guests. Situated perfectly, OYO Hotel Playa del Carmen is a mere 15-minute drive from Quinta Avenida and the picturesque Playa del Carmen Main Beach. The hotel's strategic location also provides easy access to other popular tourist hotspots like Plaza Las Americas and Mamitas Beach. Adventure enthusiasts can indulge in thrilling activities at the renowned Xcaret Eco Theme Park and Xplor Theme Park, just a short distance away. After a day of exploring the city, guests can satisfy their appetite with mouth-watering dishes at the in-house restaurant, Chilito Rojo. The hotel also offers designated smoking areas and limited parking for added convenience. No matter the purpose of your trip, OYO Hotel Playa del Carmen offers a perfect blend of comfort, convenience, and value, guaranteeing a memorable stay in this tropical paradise. So don't hesitate, book your stay today at Centro I M 9 L 6, Avenida Juarez Av. 10 y 15 Nte, QROO77710, Mexico and experience Playa del Carmen with utmost comfort and luxury. Remember to book OYO Hotel Playa del Carmen room prices and secure your stay online.

Highlights

• OYO Hotel Playa del Carmen is conveniently located within a 15-minute drive from Quinta Avenida and Playa del Carmen Main Beach. • The hotel has 29 air-conditioned guestrooms with complimentary WiFi and digital programming for entertainment. • Each room has a safe and daily housekeeping service. • 28 de Julio Square and Temazcal Natura are just a short 0.3km and 1.8km away, respectively. • For golf enthusiasts, Gran Coyote Golf is only 2km away. • Plaza Las Americas shopping center is a 5-minute drive from the hotel. • Playa 88 and Punta Esmeralda Beach are within a 5-minute drive, and Mamitas Beach is only 4.5km away. • Cancun Intl. Airport is just 52.6km from the hotel, and Cozumel Intl. Airport is 38.9km away. • The hotel has designated smoking areas and limited onsite parking. • Guests can dine at the on-site restaurant, Chilito Rojo, serving delicious meals. • Perfect for both casual and business travelers looking for quality accommodation near popular tourist attractions.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

On-Site parking

Designated Smoking Areas

Show all Amenities

General Amenities

24-hour front desk

On-Site parking

Designated Smoking Areas

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a security system.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Limited hot water onsite.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

There is limited hot water on site..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a security system.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Limited hot water onsite.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

There is limited hot water on site..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

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Ratings & Reviews

3.6/5

547 Ratings

Billy Walter

1/5

13 Nov, 2023

The room we acquired was not very clean. When the neighbors flushed the toilet, raw sewage smell would come up from the shower drain smelling up the whole room. I asked for a refund as we couldn't possibly stay in this place but was declined. Stay somewhere else at all costs.

Ilaria Pignotti

1/5

2 Nov, 2023

Horrible experience. I would have given zero stars if I could. Me and three more people visited this place few days ago. We decided to ignore the fact that the guy at the reception didn't make us feel welcome from the very start. When we arrived in our rooms my brother has used the toilet discovering only later that it wasn't flushing properly, making it impossible to use. He then proceeded to have the most unconfortable and cold shower ever. When we asked for assistance, the guy at the reception couldn't be more careless and helpless. He was very rude to us, blaming us for what happened to the toilet and telling us that he considered that water to be hot. He also flooled us making us wait for a plumber that has never arrived. We decided to leave immediately and he also refused to refund us. Please avoid this place at all cost.

Roberto Balsamo

1/5

2 Nov, 2023

As soon as we arrived at the “front desk” if you can call it that way, a very rude employer/manager/maintenance guy, didn’t welcome us and couldn’t find our reservation. After a little struggle he didn’t provide any infos about the parking space or anything else. The room was dirty and the bathroom was broken in all the possible ways: no hot water and just a drip, the flush was a bluff. So we called the manager who told us to wait for the maintenance guy but never showed up. he didn’t provide any other option for us so we had to leave immediately. He also refused to refund us. We were there to celebrate Halloween and the nightmare started at OYO Hotel.

Billy Walter

1/5

13 Nov, 2023

Ilaria Pignotti

1/5

2 Nov, 2023

Roberto Balsamo

1/5

2 Nov, 2023

arquimedes castillo

3/5

13 Dec, 2023

The hotel sucks and the service is really bad. The only positive point is the location. Also, there is not Wi-Fi in the bedroom that are at the end

Praxidikai

5/5

13 Mar, 2023

You are right in the middle of Playa del Carmen 🥳🏖️ The room is simple, but therefore worth the price. You are close to the Playa del Carmen Beach and also in the middle of downtown Playa del Carmen. The ADO bus station is around the corner. The view from our room was of an inner courtyard. However, the price was unbeatable for that.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.