Pacific Hotel Cairns

4.1/5(911 Reviews) rating

4 Star Hotel locationPin

Cairns, Queensland

118

1/118

About hotel

Embrace the luxurious accommodations and impeccable hospitality at our centrally situated hotel, nestled in the vibrant heart of Cairns city. Our stunning 4.5-star property, recognized by the Australian Star Ratings Agency, guarantees to enhance your stay in this lively destination to new levels. Our spacious and modern rooms are adorned with all the contemporary amenities you desire, such as air conditioning, complimentary Wi-Fi and wired internet, mini-fridges, and opulent private bathrooms stocked with complimentary toiletries. Wake up to breathtaking views of the bustling city or serene ocean and indulge in a freshly brewed cup of coffee from your in-room coffee maker. Perfectly positioned just steps away from the iconic Cairns Esplanade and the majestic Great Barrier Reef, our hotel provides unparalleled accessibility to the top attractions in the area. Take a leisurely stroll along the Esplanade and bask in the glorious sunshine, or head to the nearby Reef Fleet Terminal for an unforgettable diving or snorkeling excursion. After a thrilling day of adventures, unwind by our inviting outdoor pool or savor a mouth-watering feast at our signature Brazilian restaurant, Bushfire Flame Grill. Indulge in delectable cuisine and refreshing drinks while taking in the lively atmosphere. For our esteemed business travelers, we offer a state-of-the-art computer station, exceptional concierge services, and quick dry cleaning/laundry services, as well as a 24/7 front desk. With its convenient location just 6.8 kilometers from Cairns International Airport, our hotel is the ultimate destination to start and end your journey. Don't wait, book your stay with us today and immerse yourself in the affordable luxury of Pacific Hotel Cairns. Don't forget, you can easily book Pacific Hotel Cairns room prices online. Our address is Corner Esplanade And Spence Street, Queensland4870, Australia.

Highlights

• Located in the heart of Cairns Central Business District • Rated by Australian Star Ratings Agency as a 4.5-star hotel • Short walking distance to Cairns Esplanade and Great Barrier Reef • Easy access to tourist attractions, such as Cairns Night Markets and Cairns Central Shopping Centre • 207 air-conditioned rooms with complimentary Wi-Fi • Concierge services and 24-hour front desk for convenience • Outdoor pool and Brazilian restaurant with a bar/lounge on-site • Complimentary wired and wireless internet access • Business amenities like a computer station and dry cleaning/laundry services • Only 6.8 km from Cairns International Airport and easily accessible from the railway station via public transportation • Ideal for both casual and business travelers, with budget, boutique, and luxury options to suit all needs.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

207

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Concierge desk

Banking services

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

Accessible parking

On-Site parking

Concierge desk

Banking services

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹8,189

₹12,416

34% OFF

+ ₹899 taxes / night

Earn 90 Reward Points

Flat ₹1,298.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹8,189

₹12,416

34% OFF

+ ₹899 taxes / night

Update Price

Earn 90 Reward Points

Flat ₹1,298.25 off included with coupon INTSTAY

Amenities

Location

Esplanade, Cairns, Queensland, 4870

View on Maps

Ratings & Reviews

4.1/5

911 Ratings

Ann Dongyu Gu

1/5

10 Dec, 2023

This is my first bad review ever, but I think I need to share to alert the hotel management team. The hotel staff lack training. My partner fell on wet stairs while staff was doing water works without putting out a caution sign. Nobody came to check on us even though they witnessed what just happened. I had to ask multiple times for the guy who’s doing the water work to put out a sign to prevent further injuries, but the first thing he said was ‘I didn’t put water there, it’s not my fault’. It’s hard to imagine that’s an answer from a 4 star hotel! The room was not clean when we checked in. There are rings of drinks, food scraps on the floor and foot print on the toilet. The house keeping team was doing the minimum work. Our hand soap remained empty for TWO days. The hotel itself was very old and outdated, no sound proof and poor wifi connection. They definitely don’t deserve to be a 4 stars hotel in any kind of level. I will definitely not be coming back or recommend anyone to this place when visiting Cairns.

Megan Williscroft

5/5

22 Oct, 2023

This hotel has everything you need! I spent a night here recently on a work trip and honestly cannot fault it. The location is fantastic. You are a 30 second walk from the reef fleet terminal. The staff were friendly and helpful and the rooms were exceptionally clean and very comfortable. I wouldn’t hesitate staying here again for work or pleasure.

Fredalyn

1/5

26 Sep, 2023

BEWARE OF ANTS 🐜🐜🐜 Unfortunately the quality of this hotel and its hospitality is appalling. There was an ant infestation in our room and we had to go through all of our stuff and throw away our food due to the obvious presence of pests. Pacific Hotel handled the situation by moving us to another room BUT on the same floor with a parking lot view (even though our original room has an ocean view). At the time, I understood that there was no manager on site to deal with this properly and accordingly. However, I am extremely disappointed with how guests are taken care of when there is an obvious bug problem. BEWARE! The ants were all over the baseboards, desk, and coffee/tea station. I am serious when I say there were over 50 ants next to our stuff and food within the first 2 hours of our stay. The next day I wanted to speak to a manager but there was no note of the incident and no accountability to apologize in person for the situation. Instead I was put in an awkward position to ask for compensation and was presented with a bottle of wine without an apology. I kindly declined, but walked away furious as this is not the kind of hospitality and care I expect from any hotel. Clearly management did not want to make an effort to apologize appropriately and instead offer alcohol to woman who is trying to get pregnant. As a first time guest, I absolutely will NOT be returning. I will not be recommending this hotel to any family and friends nor to anyone else considering this accommodation as an option in Cairns. Maybe if there were no problems during our stay it would have been lovely but clearly taking care of customers and their comfort is not a consideration for this ant hotel 🐜.

Ann Dongyu Gu

1/5

10 Dec, 2023

Megan Williscroft

5/5

22 Oct, 2023

Fredalyn

1/5

26 Sep, 2023

Poiette Noel

4/5

16 Oct, 2023

Decent hotel in prime location. Rooms are comfy, spacious and clean. Only thing I didn’t care for was the fact housekeeping cleans the room every other day instead of everyday. Breakfast was just okay.

anbang wang

5/5

6 Dec, 2023

Good good good. Very clean and fresh rooms. Not feeling humidity from inside the room despite very hot and humid outside. Aircon working very well. There’s laundry near the room, $6 per wash, could have change from reception. The Brazilian bbq was ok, and has discount for hotel guests.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.