Palace Hotel

4.4/5(1.42K Reviews) rating

4 Star Hotel

1/93

About hotel

The charming city of Zagreb invites you to experience its vibrant culture and history, and there's no better place to stay than our luxurious 4-star Palace Hotel. Centrally located in the bustling Donji Grad district, our prime address puts you just steps away from popular attractions like Strossmayer Square and Zrinjevac. Immerse yourself in the city's art scene with the Art Pavilion and King Tomislav Square just a stone's throw from our doorstep. Our hotel boasts 122 spacious and well-appointed guestrooms, each designed with your comfort in mind. Modern amenities, such as complimentary Wi-Fi and satellite TV, keep you connected and entertained while our plush bedding ensures a restful sleep. With the convenience of a minibar, safe, and work desk in every room, you'll have everything you need at your fingertips. Unwind in style at our hotel's sauna and fitness center, and trust our impeccable concierge services and area shuttle to help you explore all that Zagreb has to offer. Business travelers will appreciate our well-equipped business center and meeting spaces, spanning over 1722 square feet. We also provide express check-in and check-out services to ensure a seamless stay for our guests. Treat yourself to a culinary adventure with our diverse dining options, including a restaurant featuring local delicacies, a coffee shop, and a trendy bar for a relaxed night out. And for those seeking a private dining experience, our room service is just a phone call away. Be sure to start your day off right with our delicious buffet breakfast, available daily from 6:30 AM to 10:00 AM for a nominal fee. Situated at Trg J.J. Strossmayera 1010000, Croatia, our hotel offers the perfect location for travelers looking to explore Zagreb. For guests arriving by plane, our shuttle service is available for a nominal cost to and from Zagreb Airport, only 17.2 km away. Limited parking is also provided for guests traveling by car. Don't miss the opportunity to immerse yourself in the rich culture, art, and charm of Zagreb while enjoying an affordable and comfortable stay at Palace Hotel. Book Palace Hotel online now for unbeatable room prices.

Highlights

• Prime central location in Zagreb, steps away from Strossmayer Square and Zrinjevac. • Close distance to popular tourist attractions such as Art Pavilion and King Tomislav Square. • Only 17.2 km from Zagreb Airport and conveniently located near the railway station. • Luxurious and comfortable rooms with minibars, free Wi-Fi and satellite TV. • Recreational amenities include a sauna, fitness center, and concierge services. • Perfect for both casual and business travelers with a business center and event space. • Fine dining at the hotel restaurant and room service available. • Complimentary wired and wireless internet access. • Shuttle service to the airport and nearby attractions available. • A mix of luxury, boutique, and budget options available with 122 guestrooms in total.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

122

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Sauna

Breakfast available

Airport shuttle service

Transportation

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Sauna

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Transportation

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.59 per person, per night for adults; EUR 0.80 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age..

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Professional property host/manager.

Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

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Amenities

Location

Trg Josipa Jurja Strossmayera, Zagreb, 10000

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Ratings & Reviews

4.4/5

1.42K Ratings

Nirav Gangar

4/5

9 Nov, 2018

Got to the hotel very easily! The tram station was just opposite the hotel so had no issues whatsoever in getting to the hotel. Got a warm welcome at the reception! The lady quickly got our check-in done and gave us our rooms. Also showed us exactly where all the tourists spots were on the map they provided. The standard rooms aren't that big but are comfortable. The bathroom is spacious with all the necessary amenities provided well. As a vegetarian person would say that the breakfast was not that great but it didn't even leave me hungry so just a suggestion if the management can add a few things more. The location is probably the best. All the main centres are just a walking distance away. The staff was really very helpful. Except for that one small incident where there was a misunderstanding regarding my package that i was expecting at the hotel, due to the staff's writing mistake in replying to my email in English.But got the package later on thanks to the Croatian DHL office. So, all in all its the best place to stay in Zagreb!

Tammy Fontana

5/5

9 Feb, 2020

I absolutely love this historic hotel. I stay here every time I'm in Zagreb which is 3 to 4 times a year. Spring, summer, fall or winter it's a great hotel. Excellent location. Right off tram and in center, excellent breakfast and very nice staff and good historic rooms. I love the bar restaurant

Marc Perry

5/5

24 Oct, 2018

We were in town for the 2018 World Junior Synchronized Skating Championships, during March Break. This is a lovely, older style hotel, but with many modern amenities. Located in the heart of Zagreb's tourist district, basically walking distance from almost everywhere. Amazing Stained Glass ceiling in the central lobby. Included breakfast buffet was very nice indeed. Staff were extremely helpful and accommodating.

Rob Mold

5/5

7 Aug, 2019

The stay at the Palace was very good. The stay was good value and was enhanced by the staff who were incredibly friendly and helpful. Just note that there is limited parking, 6 bays on the street, so if you arriving via car you need to book. Otherwise you can park in a garage about 150 metres away - no fuss. If you’re staying in Zagreb this is conveniently located, well appointed and has a good breakfast selection.

Heward Wilkinson

5/5

2 Oct, 2016

Very pleasant traditional hotel with good food and clean and comfortable rooms and helpful staff. Reception staff were very helpful and supportive when my luggage was left in Paris and came through 24 hours later. A calm atmosphere without makes one feel welcome and cared about. Rooms always cleaned very soon after leaving it free in the morning. A hotel where one was able to relax without intrusion. Overall: an extremely pleasant and competently run hotel which has a delightful traditional feel to it. Competent without being slick. Thank you very much indeed.

Nirav Gangar

4/5

9 Nov, 2018

Tammy Fontana

5/5

9 Feb, 2020

Marc Perry

5/5

24 Oct, 2018

Rob Mold

5/5

7 Aug, 2019

Heward Wilkinson

5/5

2 Oct, 2016

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.