Palacina The Residence & The Suites

4.6/5(605 Reviews) rating

5 Star Hotel

Palacina The Residence & The Suites exterior_detail

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About hotel

Welcome to Palacina The Residence & The Suites, where luxury and affordability meet in the heart of Nairobi, Kenya. Our stunning 5-star hotel is located at the prestigious Palacina Court, Kitale Lane, Off Dennis Pritt Road00100, Kenya, making it easily accessible to all travellers. Experience the epitome of grandeur in one of our 28 beautifully appointed guestrooms, each boasting lavish amenities such as flat-screen TVs, complimentary high-speed Wi-Fi, and opulent private bathrooms. Wake up feeling rejuvenated and refreshed after a peaceful night's rest in our plush, comfortable beds. Whether you're travelling for leisure or business, our hotel offers a convenient central location just a short 15-minute drive from the breathtaking Nairobi National Park, making it the perfect starting point for exploring all that the city has to offer. Discover the vibrant energy of the surrounding neighborhood, brimming with must-see attractions, including the bustling Yaya Centre, the prestigious Nairobi Hospital, and the tranquil Arboretum. For avid golfers, the renowned Royal Nairobi Golf Club is just a stone's throw away. After a day of exploration, return to our hotel and indulge in a variety of luxurious spa treatments while taking a dip in our refreshing indoor and outdoor pools. For corporate travellers, our hotel offers an array of convenient amenities, including a 24-hour business center and three impeccably designed meeting rooms, perfect for hosting events. Stay connected with complimentary high-speed Wi-Fi, and take advantage of our professional concierge services, ensuring a seamless and exceptional experience during your stay. Treat yourself to delectable international cuisine at our charming on-site restaurant, Palacina Bistro, or unwind with a refreshing beverage at our intimate bar and lounge. Guests can also enjoy a complimentary evening reception, adding a touch of elegance and sophistication to your stay. For added convenience, take advantage of our airport shuttle service or complimentary on-site parking. Book Palacina The Residence & The Suites Online and let us transport you to a world of luxury and extravagance, without breaking the bank. Come discover your ultimate home away from home at Palacina The Residence & The Suites in Nairobi.

Highlights

• Located in the prestigious neighborhood of Kilimani, near Nairobi National Park and Yaya Centre • Easy access to Nairobi Hospital and Arboretum • Individually decorated guestrooms with modern amenities and free Wi-Fi • Onsite massages, body treatments, outdoor and indoor pool, steam room, and concierge services • Ideal for both leisure and business travelers with a 24-hour business center and 3 meeting rooms • Airport shuttle and area shuttle provided for convenience • Restaurant serving international cuisine and complimentary daily reception • Luxury, boutique, and budget options available with a 5-star rating.

Quick Facts

Check-In

12:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Newspaper

Snack bar

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Baby Sitting / Child Services

Coffee/tea

Airport shuttle service

Transportation

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Newspaper

Snack bar

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Activities

Baby Sitting / Child Services

Food & Beverages

Coffee/tea

Services

Gym

Airport shuttle service

Transportation

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property uses solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Contactless food service / room service is available.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Electrostatic spray is used for disinfection.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

₹12,393

₹19,927

38% OFF

+ ₹2,621 taxes / night

Earn 150 Reward Points

Flat ₹2,145.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹12,393

₹19,927

38% OFF

+ ₹2,621 taxes / night

Update Price

Earn 150 Reward Points

Flat ₹2,145.00 off included with coupon INTSTAY

Amenities

Location

Denis Pritt Rd, Nairobi, 00100

View on Maps

Ratings & Reviews

4.6/5

605 Ratings

Lisa Thayne

5/5

28 Jan, 2024

The staff was wonderful- so friendly and accommodating. It's more of a boutique hotel, which was quite nice. Don't be surprised to see the resident monkeys and turtles as you explore the property. Very safe area and beautiful indoor and outdoor pools.

Sevim Tarakçı Kolsuk

5/5

27 Aug, 2023

We have stayed a number of places around Nairobi and absolutely love this hotel! It's a great value, set in a quiet leafy green setting but super close to everything. The service is on point, the rooms are spacious with lots of seating space, and the beds are very comfortable. It has everything you need for a very comfortable stay with a family before safari. Would highly recommend! It would be great if the menu and breakfast varieties were increased.

Zoran Suto

5/5

24 Nov, 2023

The Palacina Hotel was an incredible surprise in Nairobi. The hotel is immaculately clean; suites are stylishly decorated and spacious. They serve a lavish breakfast, the staff is attentive, and the setting is gorgeous. In addition, I ate the best food in Nairobi there, as they catered for our workshop. From now on, I'll always stay at the Palacina Hotel when visiting Nairobi on a business trip or vacation. Highly recommended.

Lisa Thayne

5/5

28 Jan, 2024

Sevim Tarakçı Kolsuk

5/5

27 Aug, 2023

Zoran Suto

5/5

24 Nov, 2023

Faith Mbugua

5/5

2 Oct, 2023

My family and I stayed at the Palacina August 2023 for 6-7 nights and had a wonderful experience there. The staff went above and beyond especially Jeffery. The rooms were very nice and clean. The food was incredible and we would definitely stay there again when we visit Kenya. I highly recommend Palacina. You wont be disappointed.

Nyabwansu Fred

5/5

30 Sep, 2023

Hello guys. I'm happy to be here in this page because of good service I received from one of your employee. The receptionist by the name Geoffrey Mogire was very friendly and supportive. He helped us to get the best restaurants and places to visit around Nairobi. Thanks for your good customer service bro Geoffrey. Keep it up.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.