Palacio de los Duques Gran Meliá - The Leading Hotels of the World

4.7/5(2.02K Reviews) rating

5 Star Hotel locationPin

Madrid, Community of Madrid

Palacio de los Duques Gran Meliá - The Leading Hotels of the World facade

229

1/229

About hotel

Uncover the magnificence of Madrid from a stunning 5-star hotel that is perfectly situated in the heart of the city. Experience true luxury at Palacio de los Duques Gran Meliá - The Leading Hotels of the World, which offers exceptional amenities and a central location suitable for all types of travelers. Nestled in the lively Plaza Mayor neighborhood, this impeccable hotel is just steps away from popular attractions like Princesa - Plaza de España, the Royal Theatre, and Plaza de Oriente. The tranquil Sabatini Gardens also provide a serene escape from the bustling city. Step into a world of opulence in one of the 180 lavish guestrooms, complete with luxurious amenities such as minibars, LED televisions, and complimentary high-speed wired and wireless internet access. Indulge in the elegant bathrooms, featuring rainfall showers and designer toiletries, for a peaceful and rejuvenating experience. Relax and recharge with a rejuvenating treatment at the full-service spa, offering a range of massages, body treatments, and facials. Stay active at the state-of-the-art fitness center or unwind in the soothing steam room. During the warm summer months, take a dip in the refreshing outdoor pool or enjoy a delicious cocktail from the poolside bar. For business travelers, the hotel offers complimentary high-speed wired internet access and a variety of business services. Stay informed with complimentary newspapers and take advantage of the convenient dry cleaning and laundry services for a hassle-free stay. Dine on exquisite local cuisine at one of the hotel's three restaurants, including the renowned Dos Cielos Madrid, or indulge in 24-hour room service in the privacy of your own room. With two bars and a cozy coffee shop on-site, there are plenty of options for a quick bite or a refreshing drink. Located just a short distance from Adolfo Suarez Madrid-Barajas Airport, Palacio de los Duques Gran Melia is the perfect choice for sophisticated travelers seeking comfortable and affordable accommodations in Madrid. Immerse yourself in a truly unforgettable stay at this exquisite hotel, where elegance and convenience converge in the heart of the city.

Highlights

• Centrally located 5-star hotel steps away from Plaza Mayor • Luxurious and modern guestrooms with minibars and designer toiletries • Complimentary Wi-Fi and wired internet for both business and leisure travelers • Nearby attractions, such as Royal Palace and Plaza de Oriente within walking distance • Within 0.5 km of major transportation hubs: airport (16.8 km) and railway station (0.2 km) • Spoil yourself with on-site spa, seasonal outdoor pool, and health club • Fine dining at one of the 3 restaurants, as well as room service and various bars/lounges • Additional amenities include concierge services, dry cleaning, and babysitting services for a surcharge

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

180

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Library

Terrace

Concierge desk

Bicycle rentals

Baby Sitting / Child Services

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Valet parking

Library

Terrace

Concierge desk

Bicycle rentals

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá).

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Measures to reduce infection (Spain).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal outdoor pool opens in May..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

Guests must contact this property in advance to reserve cribs/infant beds.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá).

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Measures to reduce infection (Spain).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal outdoor pool opens in May..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹33,522

₹43,205

22% OFF

+ ₹3,608 taxes / night

Earn 371 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹33,522

₹43,205

22% OFF

+ ₹3,608 taxes / night

Update Price

Earn 371 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Centro, Madrid, Community of Madrid, 28013

View on Maps

Ratings & Reviews

4.7/5

2.02K Ratings

Michael S.

5/5

19 Nov, 2023

We recently had the pleasure of staying in this fantastic hotel for two nights. The location is great, smack in the middle of everything, however, the hotel offers a great sense of tranquility. The interior design is warm and homey while at the same time luxurious and elevated. The service is frankly speaking some of the best I have experience in Europe. I remember the concierge telling me upon arrival „welcome home“, which I found sums up my experience quite nicely. One of - if not the best - hotel I have stayed in in Europe.

Christina Marie

5/5

15 Oct, 2023

Our hotel experience was fabulous! The staff is lovely, professional, knowledgeable, and attentive. The hotel itself has been beautifully designed, the rooms are gorgeous, spacious, the beds and pillows are extremely comfortable and CLEAN. The rooftop pool and bar is exceptional, and the concierge lounge was delightful. We had a great stay and highly recommend this hotel!

bek sta

5/5

21 Nov, 2023

I had the absolute pleasure of staying in this exquisite hotel in September 2023 with other team members. The hotel is stunning. Tranquil in the middle of everything. We would walk to restaurants, shopping, clubs, rooftop bars. The hotel has both a homey & luxurious feel about it. You definitely feel like you've stepped into something special when you walk around the hotel. The service was beyond exceptional. A special mention must be made to our incredible night waiter each evening as we would finish the evening off woth a drink or tea -- Adrian. He served with a constant smile on his face, a warmth & professionalism that made you feel valued. And Aleksy, was always readyvto smile & greet everyone so happily each morning at the breakfast bar. Highly, highly recommended staying here. Its an experience of a lifetime.

Chris Tenggardjaja

4/5

23 Dec, 2023

4.5 stars. Tldr Pros next to multiple subway stops Close to gran via Close to the palace Awesome breakfast Beautiful comfortable rooms Exemplary service Cons Our shower door leaked causing mini floods on the bathroom floor That toilet seat in the bathroom is way too cold! From the outside the place doesn't look like much but once you step inside you're greeted with luxury. You'd think you got the best of the Prado museum (ok just a few select works but the Robeky Venus isn't in the museo del prado). The club level lounge (on the ground floor) is well appointed with snacks throughout the whole day including afternoon jamon that you can feast on and an open bar with wine, beer, cava and spirits. Totally splurge and upgrade your room! Breakfast had the typical buffet and the churros you could order including any number of egg dishes. The poached egg with truffles and cheese with crostinis was scrumptious. Lastly the room! It's rather small but hey it's Europe. They do a good job with hiding the bathroom with curtains and also the bed and sheets are made for sleeping all day. Forgot your tooth brush? They have a nice amenities kit included. Forgot face wash? Also there! Lastly their towels are soft and fluffy. What you'd expect from a luxury hotel. Don't let the artwork at the head of the bed give you nightmares. I think it gives the place a nice modern touch while recalling the works of Velasquez. For the cons some nitpicking. We had a free standing tub next to the shower. And while that shower head was great, no matter how much we pulled the glass door shut, water would seep through and we'd need to use a shower towel to mop it up. Lastly for whatever reason, the duravit toilet seat always woke you up. It was always freezing cold. Maybe time to upgrade to some toto magic toilets!

Michael S.

5/5

19 Nov, 2023

Christina Marie

5/5

15 Oct, 2023

bek sta

5/5

21 Nov, 2023

Michael Worley

5/5

10 Sep, 2023

Absolutely exceptional hotel. Superb service, excellent rooms, very nice Red Level if you can spare the cost, and it’s perfectly located. Minutes walking distance from the Royal Palace, Mercado de San Miguel and Plaza Mayor. Very friendly to families with small children too, despite it being a boutique property.

Chris Tenggardjaja

4/5

23 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.