Palácio do Governador - Lisbon Hotel & Spa

4.6/5(1.03K Reviews) rating

5 Star Hotel locationPin

Lisbon, Lisboa Region

Palácio do Governador - Lisbon Hotel & Spa entrance

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About hotel

Indulge in the epitome of luxury and opulence during your stay at NAU Palacio do Governador, a lavish 5-star hotel located just moments away from Lisbon's iconic Belém Tower. Our prime location offers effortless access to renowned attractions like the Rossio Square, just a short 9-minute journey away. Plus, with the tower just a mere 2-minute drive away, there's no better place to stay for those looking to explore the city. Our hotel boasts 60 impeccably furnished rooms, each adorned with contemporary amenities such as minibars, LCD televisions, and complimentary Wi-Fi to keep you seamlessly connected. Relax and luxuriate in our exquisite bathrooms, complete with complimentary toiletries and hair dryers. And for added convenience, our rooms are also equipped with phones, safes, and desks. Take your journey to rejuvenation even further at our state-of-the-art spa, where you can indulge in a range of invigorating massages, body treatments, and facials. Unwind and de-stress in our extensive leisure facilities, including an outdoor pool, indoor pool, and sauna. Plus, with complimentary Wi-Fi available throughout the hotel, you can easily stay in touch with the world while planning your itinerary. For business travelers, our hotel boasts a 24-hour business centre and concierge services to cater to all your needs. Enjoy a delectable meal at our in-house restaurant, Anfora, which specializes in Portuguese delicacies. Or relax with a refreshing drink at our bar or poolside bar. Our unbeatable location puts you within walking distance of must-see destinations like the Jerónimos Monastery and Pastéis de Belém. And with the Lisboa Congress Centre and other famous destinations just a short drive away, you'll have easy access to everything Lisbon has to offer. Plus, with the airport just 15.4 km away and convenient access to major roads, getting around the city couldn't be easier. Experience the ultimate fusion of luxury and convenience at NAU Palacio do Governador. With unparalleled amenities, a tranquil atmosphere, and an unbeatable location, there's no better choice for your next visit to Lisbon. Don't wait - book NAU Palacio do Governador online now and take advantage of our affordable room prices. Visit us at Rua Bartolomeu Dias, 1171400-030, Portugal for an unforgettable stay.

Highlights

• 5-star hotel in the beautiful historic area of Belém • Minutes away from iconic Belém Tower and Jerónimos Monastery • Luxurious air-conditioned rooms with minibars and LCD TVs • Full-service spa offering massages, body treatments, and facials • Outdoor and indoor pools, sauna, and free Wi-Fi for recreational activities • 24-hour business center and concierge services for business travelers • Airport shuttle and free valet parking available • Onsite restaurant serving delicious Portuguese cuisine • Daily complimentary buffet breakfast • Close to popular tourist attractions such as Rossio Square and Avenida da Liberdade (4.8 km) for both casual and business travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Accessible parking

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Baby Sitting / Child Services

Children's Pool

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Smoke-free property

Accessible parking

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Services

Gym

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Clean & Safe (Portugal).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

No rollaway/extra beds available.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age..

We have included all charges provided to us by the property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹18,435

₹26,599

31% OFF

+ ₹1,444 taxes / night

Earn 198 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹18,435

₹26,599

31% OFF

+ ₹1,444 taxes / night

Update Price

Earn 198 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

R Bartolomeu Dias, Lisbon, Lisboa Region, 1400-030

View on Maps

Ratings & Reviews

4.6/5

1.03K Ratings

Teresa Relógio

2/5

13 Dec, 2023

The hotel itself is beautiful. The service, let’s say I was way better served at 3 stars hotels. It’s a shame! From the beginning they were not very friendly. Our requests kept being denied (some understandably) but with any type of “I’m sorry but..” My husband needed to work and wifi was terrible, which made him miss a couple of bing important meetings. Went to breakfast at 7:30, when they’re supposed to open, it was still closed. At 7:35 I open the door and got in, there was no one at the main room, so I went further, to the buffet room… they were still setting up. I said good morning, asked them if it was open, they were very rude, didn’t even say hi, and said only “yes” 🙄 like I was dumb. Very sad, that such a beautiful hotel has such bad service. Also, our room had a really weird and bad smell. 😫 When we checked in they said that coffee in the room was free, when we get there, they charge 2€ per capsule! 🤯 Hope you review your service.

Marie-Eve Prevost

2/5

8 Nov, 2023

I stayed at the NAU Palacio for a long week-end and I was extremely disappointed with the service. I arrived at the hotel and needed to work from my room for a few hours. I tried to order room service but no one was answering the phone (this happened on 2 separate days). When arriving at the restaurant which was empty (no guests), there were 4 staff members gathered around the bar counter just chit chatting away. When room service came to clean my room, I was on a conference call. I asked if they could come back later, they said yes and never came. Towards the end of the day I crossed paths with a cleaning lady and asked if she could come clean, she said yes but never showed up. This is not the level of service I expect in a 5 star hotel. The location is far from the city but the facilities are very nice (indoor pool and hammam were convenient given the bad weather outside). The food I had for dinner was exceptional - my compliments to the chef. That said, the breakfast buffet is lacking in "cohesion" (for lack of better word). Pancakes are on the menu but there is no syrup, no nutella. Plain yogourt, no honey. Oatmeal, no brown sugar or syrup. Just small details. Finally, the staff called us post trip to charge us for an extra night when we had already checked out and cleared the invoice (extra night included on bill already). Unfortunately, I would not recommend the hotel.

Helina

1/5

12 Nov, 2023

Good location but definitely not a 5 star hotel (please be warned). Customer service is horrible! I asked for a breakfast box which they confirmed would be ready for my departure. Upon checkout the gentleman at the reception said I asked for a wake up call (which I did not even discuss with them the time I am leaving or ask for). He did not even apologize. As an avid traveler who has stayed in many of hotels this was one of the most disappointing. I highly recommend staying elsewhere!

Michael Bjerregaard

4/5

27 Sep, 2023

This hotel needs to reinvent their service. There was almost no english speaking personel on the floor when I wanted service. To many managers doing daytime and to little professionel service staff. What you need to know is that this hotel is located between two railways, so do the math ! The breakfast was very good. The free parking is very good. The rooms are also nice but could need a makeover. - especially the carpet, also in the hallways. I would not give this hotel 5 stars at this time, but only 4 small ⭐️

Teresa Relógio

2/5

13 Dec, 2023

Marie-Eve Prevost

2/5

8 Nov, 2023

Helina

1/5

12 Nov, 2023

Robert Walsh

5/5

27 Dec, 2023

Room is small, but we'll appointed and functional. The view of Belem Tower from the 2nd floor was beautiful. Good breakfast, friendly staff

Michael Bjerregaard

4/5

27 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.