Pana Inn

3.9/5(122 Reviews) rating

3 Star Hotel

1/19

About hotel

Welcome to Pana Inn, a luxurious hotel located in Almaty (Jetysu District) that offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. The architectural elegance and interior design of Pana Inn are truly captivating, with lavish furnishings, art collections, and a welcoming atmosphere that sets it apart from other accommodations. The hotel boasts 20 guestrooms featuring flat-screen televisions, complimentary wireless Internet access, and private bathrooms with showers and complimentary toiletries. Each room is designed for comfort and relaxation, with thoughtful amenities such as desks and blackout drapes/curtains. Pana Inn is conveniently located within a 5-minute drive of Gabit Musrepov Kazakh Theatre for Children and Youth, Zenkov Cathedral, and other popular attractions in Almaty. Guests can explore the city's cultural landmarks and hidden gems with ease, thanks to the hotel's central location. The nearest major airport, Almaty (ALA-Almaty Intl.), is just 12.2 km away, providing convenient access for travelers. During their stay, guests can enjoy a range of amenities at Pana Inn, including complimentary wireless Internet access, a television in a common area, and a 24-hour front desk for any assistance they may need. The hotel also offers laundry facilities, coffee/tea in a common area, and free self-parking for added convenience. Dining options at Pana Inn are sure to delight guests, with a restaurant, coffee shop/cafe, room service, and a bar/lounge where they can relax and unwind. Daily complimentary receptions allow guests to mingle with other visitors and enjoy their favorite drinks in a social setting. For those seeking relaxation and rejuvenation, Pana Inn features a state-of-the-art spa and wellness center where guests can indulge in pampering treatments and unwind in a tranquil environment. The hotel's exquisite dining options celebrate local flavors and international cuisine, ensuring a culinary experience that exceeds expectations. Whether guests are visiting for leisure or business, Pana Inn offers personalized service and exceptional hospitality that leaves a lasting impression. Testimonials from previous guests highlight memorable moments at the hotel, praising the attentive staff and the comfortable accommodations. To book a stay at Pana Inn and experience the luxury and charm of this exceptional hotel, guests can easily make reservations online or contact the hotel directly. With its prime location, elegant design, and world-class amenities, Pana Inn is the perfect choice for travelers seeking a truly unforgettable experience in Almaty, Kazakhstan..

Highlights

• Well Situated in Almaty (Jetysu District), Pana Inn is just a 5-minute drive from Gabit Musrepov Kazakh Theatre for Children and Youth and Zenkov Cathedral. • Explore nearby attractions such as 28 Panfilov Heroes Memorial Park, Central Park of Culture and Leisure, and the Museum of Kazakh Musical Instruments, all within a short distance from the hotel. • Immerse yourself in the local culture with a visit to Almaty Cathedral, MEGA Park, and Almaty Zoo, all located within 3 km of the property. • Enjoy easy access to Aqua Park, Almaty Opera House, and other popular landmarks, all within a 4 km radius from the hotel. • The nearest major airport, Almaty (ALA-Almaty Intl.), is just 12.2 km away, ensuring a hassle-free journey to and from the hotel. • Stay connected with complimentary wireless Internet access and unwind with a television in a common area during your stay. • Benefit from business amenities such as a 24-hour front desk, laundry facilities, and coffee/tea in a common area for added convenience. • Indulge in a delicious meal at the on-site restaurant or grab a quick snack at the coffee shop/cafe, with room service also available for guests. • Unwind at the bar/lounge or socialize at the daily complimentary reception, offering a perfect setting to relax after a day of exploring the city.

Quick Facts

Check-In

12:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Smoke-free property

Snack bar

Coffee/tea

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Snack bar

Food & Beverages

Coffee/tea

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Special check-in instructions

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Esenova St, Almaty, 050000

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Ratings & Reviews

3.9/5

122 Ratings

Ali Yıldırım

1/5

20 Oct, 2021

1- In the booking page It is said that there is TV in the room but rooms don't have TVs 2- In the booking page It is said that you can stay 24 hours but you can stay 20 hour for full payment so they wake me up in the early morning at 8am and sent me 5- The girl in the reception is really rude 4- Sheets and pillowcases are torn, bath towel is full of brown stains 5- You can hear everything from other rooms

Баян Бабаева

4/5

15 Nov, 2023

A very suitable hotel in terms of price/quality. 15-17 minutes to the airport. It is very suitable for transit passengers to spend the night. Thank you.

Назерке Андаусызова

5/5

14 Feb, 2023

Good afternoon I also wanted to share my review about this hotel, I visit Almaty very often and only stop there now every time. The conditions are very pleasing: quiet, calm, and of course 10 out of 10 cleanliness everywhere. The girls who work there are always polite, administrator Ainagul and maid Kuanysh, thank you, great girls will always help, they greet you with a smile! I wish you prosperity and more such employees!!!

grimo

4/5

10 May, 2022

In principle, not bad, the main plus for us was that payment for accommodation here is not from 2 pm to 11 am the next day, but by the hour - that is, you can arrive late in the evening, pay for the day and you can also check out only late in the evening - this is convenient, Who needs the train, it's a 20 minute walk to the train station. The rooms themselves, of course. we were tired, but the bed linen was fresh, Wi-Fi actually worked, we were allowed to use the refrigerator from the reception, and we had our own kettle with us - so we didn’t experience any particular inconvenience.

Ali Yıldırım

1/5

20 Oct, 2021

Баян Бабаева

4/5

15 Nov, 2023

A very suitable hotel in terms of price/quality. 15-17 minutes to the airport. It is very suitable for transit passengers to spend the night. Thank you.

Назерке Андаусызова

5/5

14 Feb, 2023

grimo

4/5

10 May, 2022

Cf Cvv

4/5

16 Feb, 2022

Good location, normal renovation, friendly staff! Of the minuses, there is only one kettle on the entire floor 🤦‍♂️. Usually in hotels and daily rental apartments there was always a refrigerator, chairs, and a kettle. But they don’t have it, they begged it with difficulty(. It’s also unclear why they won’t make at least one small cabinet.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.