Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

4.7/5(7.28K Reviews) rating

5 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive exterior_detail

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About hotel

Experience the epitome of luxury and relaxation at the renowned Paradisus La Perla hotel, perfectly situated on the picturesque 5th Avenue of Playa del Carmen, Mexico. Our adults-only, all-inclusive property offers affordable accommodations for every traveler, making it the ideal destination for a romantic getaway, solo adventure, or group vacation. With 393 beautifully appointed guestrooms, each featuring luxurious amenities such as private balconies, plush bedding, and state-of-the-art technology, you will feel pampered and indulged throughout your entire stay. Stay connected with complimentary Wi-Fi and keep yourself entertained with a 50-inch Smart TV. And when it's time to unwind, take advantage of our exquisite on-site spa, three outdoor pools, and cutting-edge fitness center. Immerse yourself in the vibrant culture and beauty of Playa del Carmen with our convenient location just steps away from top attractions such as Punta Esmeralda Beach and Playa 88. Stroll along the bustling Quinta Avenida to discover charming shops and restaurants, or immerse yourself in the local culture at the Guadalupe Church and 28 de Julio Square. Business travelers will appreciate our fully-equipped business center and range of amenities designed to cater to their needs. And when hunger strikes, choose from an array of delectable dining options, including a snack bar, beach bar, and fifteen different bars and lounges. Booking your stay at the Paradisus La Perla - Adults Only - All Inclusive has never been easier with our convenient online booking system. Located just a short drive from the Cancun International Airport, paradise is within reach. So don't wait any longer, book now and discover the perfect blend of sophistication and tranquility at Paradisus La Perla.

Highlights

• Luxurious, adults-only all-inclusive resort in Playa del Carmen • Conveniently located near popular tourist attractions such as Quinta Avenida and Quinta Alegría Shopping Mall • Just 4 minutes from the beach and only 0.9 km from Punta Esmeralda Beach • 393 elegant, well-appointed guestrooms with comfy beds and modern amenities • On-site spa offering massages and body treatments for ultimate relaxation • 3 outdoor swimming pools and a health club for a refreshing workout • Free Wi-Fi keeps you connected while iPod docking stations and 50-inch Smart TVs provide entertainment • Business center, dry cleaning services, and 24-hour front desk for business travelers • Multiple dining options, including a beach bar and 15 bars/lounges • Easily accessible from Cancun International Airport (only 53.2 km away) or Cozumel International Airport (38.8 km away)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

393

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Banking services

Coffee/tea

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Smoke-free property

Snack bar

Bell staff/porter

Concierge desk

Banking services

Food & Beverages

Coffee/tea

Services

Gym

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

This property uses a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Masks are available to guests.

Children not allowed.

Contactless check-in is available.

Gloves are available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: MXN 33 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

Children 17 years old and younger are not permitted at this adults-only property..

Only registered guests are allowed in the guestrooms..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

This property uses a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Masks are available to guests.

Children not allowed.

Contactless check-in is available.

Gloves are available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: MXN 33 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

Children 17 years old and younger are not permitted at this adults-only property..

Only registered guests are allowed in the guestrooms..

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹31,000

₹47,178

34% OFF

+ ₹6,864 taxes / night

Earn 378 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹31,000

₹47,178

34% OFF

+ ₹6,864 taxes / night

Update Price

Earn 378 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Luis Donaldo Colosio, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.7/5

7.28K Ratings

Brad Chaulk

5/5

19 Jan, 2024

Spent a week there from Jan1-8. Excellent facilities, wonderful staff and great food. Very relaxing. Wish I could remember the names of all the staff but will list some of those that stood out - Carlos (from Dominican), Hugo (inspirational life story), Angel and Angelo at poolside, Gladys at the buffet, dos Humbertos at Sal. The masseuses were also excellent. Thanks to all that made our stay so memorable. Brad

Matt Hardin

5/5

26 Jan, 2024

Alfredo, Maris, & Luis Made our trip super pleasurable. They serve top-notch and are so responsive to your every need. We feel so spoiled. This is our second time back in five years. Come back again and make you feel like at home. I’ll miss them dearly. Keep up the good work Paradisus Is an incredible place.

Xerxes Mendoza

5/5

11 Nov, 2023

This is my first visit to Playa del Carmen and the whole experience has been wonderful. Every resort worker was friendly and helpful. I had breakfast three times at Hadar with Ismael. He was so kind and quick to serve. I highly recommend this all inclusive resort for adults only. I met several groups on the family side that also enjoyed their stay. It was very uplifting to see people having a great time.

a d

5/5

13 Nov, 2023

My partner and I stayed here and only have great things to say. The resort, the food, and nightlife, all were fantastic. This was our first time to the area and this resort but we are strongly considering a return trip. I must take an opportunity to highlight the attentiveness, geniality, and hospitality of Leon Palacios, Sergio, and Alfredo at the reserve pool. They all truly made this trip such a joy as they all made it a point to have genuine conversations. These three great people are the reason we will be back!

Esther Silchuk

5/5

25 Nov, 2023

My husband and I had such a wonderful experience at Paradisus La perla. All the staff were absolutely amazing and so friendly and tended to our every need. I do wish they did have more dinner options but the family side also had plenty of options which worked out great. The pool bar and grill Fahrenheit was our favorite lunch spot. The best chips and guacamole and fish tacos. All the men and women catering to everyone at the pool were absolutely phenomenal. Even down to the cleaning staff. We would come back from the pool to a spotless room and our mini fridge stored with our favorite drinks and even our clothes on our balcony were laid out properly to allow them to dry. We had such a great experience and appreciate all the staff that make this place feel so luxurious:

Brad Chaulk

5/5

19 Jan, 2024

Matt Hardin

5/5

26 Jan, 2024

Xerxes Mendoza

5/5

11 Nov, 2023

a d

5/5

13 Nov, 2023

Esther Silchuk

5/5

25 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.