Park Apartments Dubai, An Edge by Rotana Hotel

I cannot help myself sharing my experience with this place since it has been only misery and disgust since the beginning. I believe you all have an understanding about “cleaning” - how to do it, what is clean and what is not. But absolutelt Rotana Park Apartments employees and management do not. I swear i am not an obsessed person with cleaning, but even this is not bearable for me. The room floor is ALWAYS in dust despite they “clean” every week three times. I saw how they clean it, either their machine is not working, or they are blind. I wanted them to mop it, they just drop on the floors a bit of their sticky cleaning liquid and that’s it. The kitchen is in dust and rust - you cannot even turn on and off the buttons because the buttons are not moving because of the rust. You want to use the cupboards, oven, or cooking area? Good luck if you do not throw up. I have been staying here for the last 5 months and i still did not have the courage to touch the oven (true story). Generally i work when day clean, so i look at the afterwards with a hope of cleanliness, but dissappointment every time. One day, i was at home when they were cleaning, and i saw them cleaning my toilet closet, and immediately organizing my towels and touching other areas with the same gloves, with all the dirtyness of toilet. They use the same mop for bathroom and kitchen. Afterwards i told them to NEVER touch my kitchen. I could write here million things like it. A complete disgust. Ah, cherry on the top, i wake up every day with some disgusting food smell, and i have it during the day, heavy garlic, curry… even when writing this i want to throw up. This is an hopeless place. So sad.

I booked this hotel appartment for 14 nightst and paid 10,033 AED for my daughter who came from London, we already stayed here 2 times before my daughter don't want to saty but deu to its near my home I booked which is my biggest mistake, from the beginning one of the receptionist was not very polite but in a sense ignorance towards me.Room furniture was very old dated and bed room smell curry all the time after complaints nothing is done about it fly and insects in the room all over our stay. The biggest issue came that the day we were checking out I informed the same receptionist I think his name is Alla, at 9am that we are checking iur at 11 am, he said all ok nothing to pay all paid ok for check out, same after our checking out my daughter flown to Longon and I receive a call from Mr, Alla next day 30 hours after our check out from this hotel that there is some scratches on hall room TV screen and you have to pay for this 3000 AED, my grand children are from London and very well behave kids never touch any thing apart from lots of toys they had, house keeping coming every day to clean no one notice I dint notice all of sudden after our check out this complaints from Mr, Alla why he dint or any one from hotel come and check every thing our room that all ok nothing is missing or damaor.WHY they dint check before we leave our appartment. This very unprofessional attitude and rude of hotel staff or management to call me who knows which TV they will show me with scratches when I am not there and 30 hours after our check out. I will Never ever stay in this old dated hotel again. Jahangir Ahmed Booked 25th of December till 8th of Jan 2024.