Patong Bay Hill Resort

4.2/5(1.61K Reviews) rating

5 Star Hotel locationPin

Patong, Phuket

220

1/220

About hotel

Welcome to Patong Bay Hill Resort, where luxury and convenience meet to create the ultimate 5-star hotel experience. Our prime location at 79 Hasib Pee Road, Phuket83150, Thailand, just a short 5-minute drive away from the famous Patong Beach and bustling Bangla Road, make us the ideal choice for both business and leisure travelers. You won't have to compromise on comfort or affordability when you stay with us, as we offer competitive Patong Bay Hill Resort room prices that cater to all types of budgets. Our 366 exquisitely designed guestrooms feature private balconies, allowing you to take in the picturesque views of our vibrant surroundings. Each room is equipped with modern amenities such as refrigerators, microwaves, and flat-screen TVs, ensuring a comfortable and luxurious stay. And for those who can't seem to disconnect, our complimentary high-speed wifi will keep you connected at all times. Explore the wonders of Patong with ease, as our hotel is within walking distance from popular attractions like Simon Cabaret and Jungceylon Shopping Center. You can also take advantage of our complimentary beach shuttle, which will take you straight to the crystal clear waters and pristine beaches of Patong. And if you want to immerse yourself in the local culture, iconic sites like Nurul Islam Mosque and Banzaan Fresh Market are just a stone's throw away. Unwind and rejuvenate at our on-site spa or take a dip in our refreshing outdoor pool. Our attentive and multilingual staff are always on hand to assist you with any of your travel needs. We also offer concierge services, 24-hour front desk, and dry cleaning services to ensure a seamless stay. And with complimentary airport shuttle service and valet parking, you won't have to worry about transportation. Treat your taste buds to a culinary journey at The Restaurant, where you can savor authentic Thai cuisine, or sip on a refreshing cocktail at the bar/lounge. In-room dining is also available for a cozy night in. And to kickstart your day, don't miss out on our daily buffet breakfast, which is available from 6:30 AM to 10:30 AM for a small fee. Don't miss out on the best that Patong has to offer. Book Patong Bay Hill Resort online now and indulge in a luxurious and effortless holiday experience. So why wait? Come and discover the perfect blend of opulence and convenience at Patong Bay Hill Resort.

Highlights

• Located in central Patong, just a 5-minute drive from Patong Beach and Bangla Road • 366 individually decorated guestrooms with private balconies and modern amenities • Within 4.1 km of Karon Beach and 9.5 km of Kata Beach • Nestled near popular attractions such as Jungceylon Shopping Center and Banzaan Fresh Market • Offers an on-site restaurant specializing in Thai cuisine and a bar/lounge • On-site massage services and outdoor pool for relaxation • Complimentary beach shuttle for easy access to the sea • Business amenities include 24-hour front desk, dry cleaning, and multilingual staff • Surrounded by a range of budget, boutique, and luxury hotel options • Within 41.5 km of Phuket Int'l Airport, with airport shuttle services available for a surcharge.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

389

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Breakfast available

Airport shuttle service

Transportation

Beauty Shop/Salon

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Food & Beverages

Breakfast available

Services

Airport shuttle service

Transportation

Beauty Shop/Salon

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safety and Health Administration (Thailand).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car required.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: THB 3000 per accommodation, per stay.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

A car is required for transportation to and from this property..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safety and Health Administration (Thailand).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car required.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: THB 3000 per accommodation, per stay.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Construction is underway at a neighboring building and there may be noise disturbance from the construction work..

A car is required for transportation to and from this property..

Pet Policy

Service animals not allowed.

Pets not allowed.

₹6,726

₹10,226

34% OFF

+ ₹1,585 taxes / night

Earn 83 Reward Points

Flat ₹1,702.21 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹6,726

₹10,226

34% OFF

+ ₹1,585 taxes / night

Update Price

Earn 83 Reward Points

Flat ₹1,702.21 off included with coupon INTSTAY

Amenities

Location

Tambon Kathu, Patong, Phuket, 83150

View on Maps

Ratings & Reviews

4.2/5

1.61K Ratings

Bobby Wolfsen

1/5

28 Jan, 2024

This was a complete disappointment. From the moment I stepped into the lobby to check-in, I can see it was run down and had not been maintained well in a long time. Check in was chaotic and it was delayed by 2 hours. The sitting area is also run down and uncomfortable. The facilities and amenities are terrible. Service overall is not good, and the staff is unresponsive to issues I bring up. The worst factor was the bad smell in our room which I reported to the front desk, but they were unwilling to address it. Taking the cars from our room to the lobby had excessive wait times and required multiple calls for a car on several occasions. The final issue was by a staff member making excessive noise after midnight by our room. The location is inconvenient, I was willing to deal with this because I was expecting this to be a 4 star resort. This did not feel like a resort at all and is a 2 star.

Dionysios Christofi

2/5

23 Jan, 2024

The hotel was a let down and I don’t even know where to begin. Firstly on arrival, we weren’t greeted when we were in the lobby, in fact when I went to reception to ask for assistance, the receptionist (who’s name I forgot) told me to wait in an abrupt manner which I found appalling considering I had been travelling for 16 hours and was so tired. Then I saw a notice the next day when I went to breakfast that a welcome drink is given to all guests on arrival which both me and my partner did not receive. Then there is the apartment. The size is good but it comes with a kitchen that has no utensils and a sign saying that you are not allowed to use the hob. Thankfully I didn’t want to cook on my holiday but for those of you that do, please know that the kitchen is nothing more than a display. The drainage system was rubbish because every time me and my partner had a shower, the bathroom almost flooded so we had to wait a bit for the water to go down or be really quick with our showers. When the cleaners came to clean our room, they didn’t actually clean, they only came to make the beds and leave and never replenished the toilet roll and I had to continuously chase and ask for some. Then there is getting to your hotel room. The hotel premise is on a very high hill so they have shuttles that take you from reception. The cars are not safe at all and the staff drive like maniacs so you’re at ever bigger risk of falling out or hurting yourself. Then there is the breakfast. The breakfast was mediocre, and the food was of a poor quality.

khalid al-ghamdi

2/5

24 Dec, 2023

There are many basic amenities missing in the room service, such as an iron, bathrobes, shoes, and a variety of buffet meals. These are things that should not be lacking in five-star resorts. I will definitely not repeat the experience in this resort. Despite the beauty of the place, services are essential and should not be compromised for the sake of cost-saving.

Matthew Tam

2/5

10 Dec, 2023

Thought this would be a great stay as the resort had decent reviews and great pictures. Front desk were not helpful at all and we had to walk up the hill everyday because shuttle was not available. We also got laundry done and it came back dirty not dry cleaned btw they bring it to your local laundromat. We complained they cleaned it and charged us again when they said they wouldn’t charge us. Money hungry hotel staff. Cleaning staff was amazing however and very kind and attentive. Would not recommend to anyone!!!!

Paridhi Gupta

3/5

17 Nov, 2023

Great venue, dependency on shuttles to go anywhere but not so great service. Venue is great but be prepared to wait for 3 hours to board a shuttle to go to the city or beach or else be prepared to pay for your commute extra. You can’t go anywhere by walk from the resort. - Not fit for elderly people - Not good to walk nearby - Some of the staff members are extremely rude (while others are nice) - Beautiful view from the pool access rooms but you ned more than just view - You get only one key which has thinnest ring with your card, if you lose it, admin hasn’t got the second key. It was my birthday, the key dropped while I was holding the card hotel gave me. They don’t have spare key. The male staff Dealing with me at 1:30 am (approx) was extremely rude, told me to go out, told me I talk too much while I was asking if anyone handed over the key as lost and found. Not T all happy and won’t recommend due to Services. Bathroom stinks and shower and a bit old fashioned bathroom. Not per price you pay here. I wish they could offer better services to match with venue and polite staff to actually under Customer’s problems.

Bobby Wolfsen

1/5

28 Jan, 2024

Dionysios Christofi

2/5

23 Jan, 2024

khalid al-ghamdi

2/5

24 Dec, 2023

Matthew Tam

2/5

10 Dec, 2023

Paridhi Gupta

3/5

17 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.