Phoenix Hotel Karon Beach

We stayed at Phoenix hotel for 7 nights in December. The hotel is located near to the beach, lots of shops and restaurant, echocardiogram makes it a convenient place to stay. However, the room was not in a good shape. The drain in the shaker was not working correctly, which means we always had a flood in the bathroom after having a shower. We asked the reception to fix it, but the person who came to repair it, only cleaned up the water and didn’t fix it at all. The cupboard didn’t have a handle so we had to use a spoon to open it, which seemed as a suitable solution to the hotel staff to whom we reported the problem. There were also two glasses in the room packed in a paper with “sterilised” sing. Despite that, the glasses were dirty and smelled like beer. This is really unacceptable and it’s such a shame for the hotel. Window that had large gap so that we heard everything from the outside and bright neon light coming through the window during the night were also quite disturbing. Last but not least the sound of the elevator that beeps every time the elevator opens up or closes the door doesn’t give you a chance to really relax in the room. To sum it up we would be looking for something else next time.

We stayed there for one week. We accidentally ordered room without a balcony, which was our fault. The room was clean, with stuff like hair dryer, drink water, soap, shampoo, towels - also towels for beach, which is great. So the basic stuff were ok, but there were small things that made our stay uncomfortable. For example, elevator sound, which was absolutely terrible. Every entry and exit means loud beep. You can’t relax in room while still hearing this sound from the corridor. Also air conditioning was very loud. Our next problem was the shower - water drain didn’t work. Water from the shower was flowing to the toilet and into the room. We informed the staff to fix it, but the guy didn't do anything about it. Also the closet didn’t have a handle - we had to open it with a spoon! Also the staff person that came to fix the drain ignored it. Next thing that makes me angry was temperature of the shower which was going up and down and you can easily burn yourslef!!! The lighting around building was too much bright and came through the curtains in the night. Pool on the roof doesn’t have umbrellas. So at the end. Whould I go again there? I would probably choose something else in the same location. The elevator’s sound was my nightmare. In addition to that there were two glasses for water available in the room wrapped in a paper cover with “sterilized” sign on it. The glasses were dirty and smelled like beer - probably somebody who stayed there used them and the housekeeping didn’t bother to clean them. But If you only want to sleep in the room and have earplugs, room will not offend you.