Phoenix Pods

3.5/5(36 Reviews) rating

3 Star Hotel locationPin

Liverpool, England

1/19

About hotel

Welcome to Phoenix Pods, a luxurious hotel in Liverpool that offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers. Located in Vauxhall, just a 5-minute drive from Royal Albert Dock and Anfield Stadium, Phoenix Pods stands out with its architectural elegance and inviting interior design. The 32 guestrooms are tastefully decorated with lavish furnishings and art collections, creating an inviting atmosphere for guests. Each room is equipped with complimentary wireless Internet access, ensuring you stay connected throughout your stay. Housekeeping is provided on request, allowing you to relax and unwind without any worries. Phoenix Pods boasts a range of accommodations, including luxurious suites and spacious rooms with breathtaking views, ensuring a comfortable stay for every guest. The hotel's state-of-the-art spa and wellness center offer a rejuvenating experience, while the exquisite dining options celebrate local flavors and international cuisine. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, Phoenix Pods has something for everyone. Explore the local culture and attractions near the hotel, with easy access to iconic landmarks and hidden gems that enhance your guest experience. With a prime location in the heart of Liverpool, Phoenix Pods is conveniently located near World Museum Liverpool, Liverpool Town Hall, and Royal Court Theatre. The hotel's address at 131 Vauxhall Road, England L3 6BN, United Kingdom, ensures easy access to all the city has to offer. Business amenities include a 24-hour front desk, luggage storage, and a common area with a microwave. Free self-parking is available onsite for your convenience. Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee, ensuring you start your day off right. Book Phoenix Pods online today and experience exceptional hospitality and personalized service that will leave a lasting impression on every visitor. Don't miss out on the opportunity to stay at Phoenix Pods, where modern luxury meets historic charm in the heart of Liverpool..

Highlights

• Conveniently located in Liverpool (Vauxhall), a short drive from Royal Albert Dock and Anfield Stadium • 32 well-appointed guestrooms with complimentary Wi-Fi and ironing facilities • Nearby attractions include World Museum Liverpool, Cavern Club, and Liverpool ONE • Close proximity to Liverpool Town Hall, Royal Court Theatre, and St. George's Hall • Within walking distance to Walker Art Gallery and Liverpool Empire Theatre • Easy access to John Lennon Airport (16.6 km) and Manchester Airport (59.1 km) • Business amenities include a 24-hour front desk and luggage storage • On-site microwave available for guest use • Continental breakfast served daily from 7:00 AM to 10:30 AM for a fee • Ideal for both leisure and business travelers seeking a comfortable stay in Liverpool • Explore the city's cultural sites and entertainment venues from this centrally located hotel • Enjoy the convenience of free self-parking during your stay • Immerse yourself in the vibrant atmosphere of Liverpool with easy access to key landmarks • Experience the best of Liverpool's attractions, dining, and shopping within a short distance from the hotel.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Smoke-free property

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Smoke-free property

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A damage deposit of GBP 100 will be collected before check-in..

We have included all charges provided to us by the property..

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A damage deposit of GBP 100 will be collected before check-in..

We have included all charges provided to us by the property..

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Vauxhall Rd, Liverpool, England, L3 6BN

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Ratings & Reviews

3.5/5

36 Ratings

Gabriela P

5/5

22 Jan, 2024

Clean room, comfortable bed, TV with lots of channels. There is a local shop below the hotel so we could buy some products and prepare a breakfast in the kitchen. Just 18-20 minutes to the city centre. Very nice and helpful girls at the reception :)

Alan Cosgrave

1/5

8 Nov, 2023

Absolute horrible customer service,management clearly lacking any kind of empathy. Booked a room for new years to treat my wife who is ill. The day after we booked the hotel we got word of a life changing surgery for her which she was waiting on. Tried to cancel the booking even after explaining they still refused to refund the money saying it was non refundable. As a frequent traveller to Liverpool with supporters clubs for games from Ireland this hotel has now been blacklisted by all our members and other supporters clubs being told not to use this accommodation as well.

Mike B

1/5

31 Jul, 2023

Think you're getting a decent priced room but there's.£100 damage deposit on top of the set price so you're not really getting a fairly priced room. Spoke to a receptionist about a refund who told me the manager might respond to my refund email but I'm not holding out. Wouldn't recommend without reading the terms properly

Dan Tong

1/5

9 Jul, 2023

I want to complain about a hotel and my claim is for a refund to me. The hotel made a strong noise at 3am which lasted for half an hour and no one bothered to stop it, I had to leave him and it seriously affected my rest. However, the hotel staff told me that the noise was not coming from my room, but from my outside shop, so I walked around the whole exterior of the hotel many times to make sure that the outside shop did not have this noise, and I can be very sure that this noise was coming from inside my room, because the noise from inside my room was much louder than the outside shop and much louder than any other room. I had to check out and I was told that I could get a refund at 8am the next day after the staff had started work, so I left because the noise was seriously affecting my rest, I checked in at 11pm and checked out at 3am and I had to find another hotel!

Gabriela P

5/5

22 Jan, 2024

Alan Cosgrave

1/5

8 Nov, 2023

Mike B

1/5

31 Jul, 2023

Dan Tong

1/5

9 Jul, 2023

Abdullah Mohammed

1/5

10 Jan, 2024

The room were without window blind and the location was far from the center. The worst part was they are taking 100£ as a deposit and they didn’t tell the guests until they make the reservation.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.