Pier House Resort & Spa

4.4/5(1.58K Reviews) rating

4 Star Hotel locationPin

Key West, Florida

311

1/311

About hotel

Welcome to Pier House Resort & Spa, an elegant 4-star hotel nestled in the heart of vibrant Key West, Florida. Our prime location on 1 Duval St places you just steps away from the bustling hub of local culture and entertainment - the famous Duval Street. Each of our 142 uniquely decorated guestrooms offers a cozy and inviting atmosphere, complete with amenities like a refrigerator and a flat-screen TV. Our resort strikes the perfect balance between comfort and opulence. Start your day afresh with a cup of coffee or tea from our in-room amenities, or indulge in the designer toiletries provided in your private bathroom. Experience the ultimate relaxation at our full-service spa, where you can book a rejuvenating massage or facial. Our private beach is the perfect spot to catch some rays and enjoy a refreshing drink from our beach or poolside bars. Stay active with our well-equipped health club and outdoor pool. Our multilingual staff and concierge services are dedicated to making your stay stress-free. Pier House Resort & Spa is not just a leisurely retreat, but also offers a fully equipped business center and conference space for all your business needs. Satisfy your taste buds at our on-site restaurant, or treat yourself to a delectable meal prepared by our skilled chefs through room service. Conveniently located just 6.6 km from Key West Intl. Airport, our resort is easily accessible no matter how you choose to arrive. Experience affordable luxury and a prime location by booking your stay at Pier House Resort & Spa at the best Pier House Resort & Spa room prices. Book Pier House Resort & Spa online now and create exquisite memories in Key West.

Highlights

• Centrally located 4-star resort steps away from Waterfront Playhouse and Key West Shipwreck Museum • Individually decorated guestrooms with modern amenities, including refrigerators and flat-screen TVs • Full-service spa, private beach, health club, and outdoor pool for relaxation • Distance of 6.6km from Key West Intl. Airport and a short walk to Mallory Square and other popular tourist attractions • Business amenities include a business center and conference space • On-site restaurant and multiple bars/lounges for dining and drinks • Concierge services, 24-hour front desk, and multilingual staff available for assistance • Perfect for both casual and business travelers seeking luxury, boutique, or budget accommodation options near Duval Street.

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

142

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Terrace

Concierge desk

Breakfast available

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

Accessible parking

Terrace

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 60.20 per accommodation, per night. The resort fee includes: Beach access.

Beach towels.

Business center/computer access.

Concierge service.

Fitness center access.

In-room bottled water.

In-room coffee.

In-room safe.

Internet access.

Phone calls.

Pool access.

Spa access.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 9.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 20.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Cashless transactions are available.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 60.20 per accommodation, per night. The resort fee includes: Beach access.

Beach towels.

Business center/computer access.

Concierge service.

Fitness center access.

In-room bottled water.

In-room coffee.

In-room safe.

Internet access.

Phone calls.

Pool access.

Spa access.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in kg is 9.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in lb is 20.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs are allowed.

₹17,164

₹29,642

42% OFF

+ ₹2,373 taxes / night

Earn 195 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹17,164

₹29,642

42% OFF

+ ₹2,373 taxes / night

Update Price

Earn 195 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Duval St, Key West, Florida, 33040

View on Maps

Ratings & Reviews

4.4/5

1.58K Ratings

Kaitlin G

4/5

22 Jan, 2024

I stayed at the pier house from a Monday to Friday. Pros: location. You couldn't stay anywhere better to be in proximity to Duval Street. Didn't need to rent a car because of this. I stayed in a room attached to the spa. The room looked like it had been updated in the past couple of years. This resort has a private beach, never had issues finding a chair or getting a towels, the beach bar is conveniently close. The food was fantastic here. There was hardly any kids here either. Spa was fantastic, purchased a couples massage. Cons: we had no help getting our luggage from check in to our room that was on the other end of the property, food and drinks are super overpriced (but so is everything else in kw), the roosters roaming the property are noisy, the bathroom in our room needed some TLC, it was kinda gross.

Chuck Sullivan

3/5

23 Jan, 2024

We decided to stay at the P.H. because we’d stayed there many years ago and had great memories. While the people are great and the location is fantastic, you can probably get a much nicer room for a similar price at one of the other “high end” resorts (Casa Marina). There were ants in our bathroom and the floors didn’t seem clean. Clearly, P.H. gets a lot of customers because it’s at the end of Duval and next to Mallory Square, but the room (waterfront) was tired and needed updating. Parking is ample and proximity to bars and restaurants is what makes this place good. For the money, there are much nicer places to stay!

Kimberly Troop

1/5

21 Jan, 2024

The only star is for location and nothing else. Loud & Noisy.. Q: Why would a hotel put a bar DIRECTLY under the guests rooms?? And the bar being within the courtyard of guest rooms only AMPLIFIES the drunks babbling till midnight and loud music. AND, the hallways are within an atrium with no carpeting so when the housekeeping carts start rolling at 8:00 am you can only imagine the noise. 🤬 Especially since you were up till midnight waiting for the bar to close and the drunks to fall down, fall in the pool or find their room. Dirty & Dingy: The doors are so worn and warped that going in the rooms and within the rooms, you have to slam, pull, jerk them open and close. Gross hotel that should be torn down or, undergo 100% gut job renovation. Would never stay here again.

Keri Haines

2/5

3 Jan, 2024

We returned to hotel after having such good memories. My husband having a terminal illness we wanted to make more wonderful memories, unfortunately I wished we hadn’t returned. We were given room 187 right next to the charted club bar. The noise from the bar with people right outside our balcony drinking and talking loudly was unacceptable. I like people enjoying themselves but not when it sounds like they are in my room. To make it worse the maintenance men start the clean up with leaf blowers at 12.30am!!! When we were paying over $1000 a night this is not what I expected. We took our French bulldog and the hotel charges a fee (expected) but promises on their website bed, bowls and treats. Absolutely nothing. Check in there were 3 girls on reception all busy talking, put the usual check in forms on counter and said sign. I had to ask questions as no information was forthcoming as they were busy in their own conversation. Not what you expect from a luxury hotel. Told my room was round the corner , no offer of help with bags etc I even told them my husband was waiting in car as he wasn’t very well. After having 3 sleepless nights we couldn’t wait to leave. Will not be returning not the memory I wanted to make before I do lose my husband.

T Chadwick

5/5

22 Nov, 2023

This place is awesome! So relaxing and chill! Great private beach and pool area with private chairs! Staff was awesome!! The snorkeling right by the beach is decent. Many large parrot fish, sting rays, and tropical fish! Walking distance to hundreds of bars and restaurants! Sunset Pier is 3 minute walk and highly recommended for sunset! We were so pleased we spent a little but more and chose this resort over the other places we searched!

Kaitlin G

4/5

22 Jan, 2024

Chuck Sullivan

3/5

23 Jan, 2024

Kimberly Troop

1/5

21 Jan, 2024

Keri Haines

2/5

3 Jan, 2024

T Chadwick

5/5

22 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.