Pillows Hotel

4/5(458 Reviews) rating

3 Star Hotel

1/86

About hotel

Find the perfect blend of indulgence and affordability at our stunning hotel in the lively Capitol Site neighborhood of Cebu. Immerse yourself in the fusion of sophistication and ease as you enter a world of boundless opportunities. Relish in the opulence of our 43 contemporary and air-conditioned rooms, each featuring an LCD television and complimentary Wi-Fi. Enjoy some much-needed relaxation while staying connected to your loved ones with our cable programming. Have peace of mind knowing your belongings are secure in our in-room safe, and utilize our spacious desks if you're a business traveler looking to stay productive. Our hotel's prime location is surrounded by noteworthy attractions such as the Jose Rizal Memorial Library and Osmeña Fountain Circle. Both business and leisure travelers will appreciate our proximity to Cebu Doctor's University Hospital, Robinsons Plaza, and Mango Square. Medical tourists will find our hotel ideal, with Chong Hua Hospital just steps away as they undergo treatment. Take advantage of our top-of-the-line amenities, including a fully-equipped fitness center and complimentary Wi-Fi available throughout your stay. Let our concierge services elevate your experience by assisting with reservations and recommending nearby activities. Our savvy business guests will appreciate the convenience of our dry cleaning/laundry services, 24-hour front desk, and luggage storage. Plus, take the stress out of traveling with our roundtrip airport shuttle, available for a surcharge to and from Mactan-Cebu International Airport. Satisfy your hunger at our on-site restaurant, Pillows Hotel Cafe, or grab a quick pick-me-up at our coffee shop/cafe. For a more intimate dining experience, we offer room service at your convenience. To start your day on a delectable note, indulge in our full breakfast served daily before exploring the lively city. Experience the perfect balance of comfort, style, and convenience at our hotel in Cebu's Capitol Site neighborhood, a sanctuary for travelers seeking an exceptional stay. Prepare to be captivated by the charm and sophistication of our hotel. Book your stay today and discover the true meaning of luxury. Score amazing Pillows Hotel room prices and book Pillows Hotel Online today! Our hotel's address is Gov. M. Roa Street, (Previously Kamuning St.), Cebu6000, Philippines, making it easily accessible for our valued guests.

Highlights

• Convenient location in Capitol Site area • Walking distance to attractions such as Jose Rizal Memorial Library and Osmeña Fountain Circle • Close to Cebu Doctor's University Hospital and Chong Hua Hospital • 43 air-conditioned rooms with LCD TVs and complimentary Wi-Fi • Fitness center for guests' use • On-site restaurant, cafe, and room service available • Business amenities include dry cleaning/laundry services and 24-hour front desk • Within 4.6 km of popular tourist spots SM City Cebu and SM Seaside City Cebu • Easy access to airport with a distance of 14.2 km • Affordable rates for budget-conscious travelers • Suitable for both casual and business travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Accessible parking

Designated Smoking Areas

Concierge desk

Breakfast available

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Accessible parking

Designated Smoking Areas

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Masks are compulsory at the property.

No cribs (infant beds) available.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Cash deposit required.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: PHP 1000.00 per accommodation, per stay.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Masks are compulsory at the property.

No cribs (infant beds) available.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Cash deposit required.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: PHP 1000.00 per accommodation, per stay.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,238

₹4,048

20% OFF

+ ₹371 taxes / night

Earn 36 Reward Points

Flat ₹515.63 off included with coupon INTSTAY

Select Rooms

Deluxe Room

322 sq.ft (29.91 sq.mt)

Smoking policy – non-smoking available

Shower

Room Service

Safe

Desk

Private bathroom

Wheelchair

Housekeeping - daily

Air conditioning

See All

OPTION 1

Refundable

₹3,238

₹4,048

20% OFF

+ ₹371 taxes / night

Update Price

Earn 36 Reward Points

Flat ₹515.63 off included with coupon INTSTAY

Amenities

Location

208 Gov M Roa St, Cebu, 6000

View on Maps

Ratings & Reviews

4/5

458 Ratings

Nicole Reiss

3/5

31 Aug, 2023

The towels were somewhat clean - it’s a basic hotel - good if you’re in transit and looking to just crash (as we did) and then move on. The photos looked much better than what we experienced, unfortunately.

Giacomo Peretti

1/5

29 Jan, 2024

Hotel like this shouldn't exist, no hot water no WiFi connection, no data connection, room dirty and full of insects, rude staff. Please do not book here there are so many better hotel at the same price

Tone

3/5

29 Aug, 2023

Good location and service, however if you wish to stay here at Pillows do not accept room 201 as it is not satisfactory because of its bathroom. When you step on the bathroom tiles in the shower, they sink in and water that smells like sewage seeps through the tile cracks where you stand. I went out to go eat and when I returned I had the unpleasant surprise of three roaches in the poop-water tile bathroom. I do not know how they appeared because we have no food in the room and everything shut. The only thing that could have attracted the roaches was the poop-tiles, a previous guest, or another room that is attracting them. Aside from the bathroom, the room is satisfactory and I have no further complaints or stories. The location is nicely situated and service is good.

Nicole Reiss

3/5

31 Aug, 2023

Giacomo Peretti

1/5

29 Jan, 2024

Tone

3/5

29 Aug, 2023

roger x

4/5

29 Jun, 2023

Good location. Walking distance to local restaurants, supermarkets, spas, laundry, 7-eleven. Staff are great. But it's an old hotel. Room is basic, almost like a motel. The room that I got has an ok view of the outside. The shower did not have hot water at the time. I preferred Hotel One over Pillows because it's newer and the room was bigger.

LAWRENCE MUYCO

5/5

4 Sep, 2023

Convenient and affordable hotel in town. Safe and secured your own belongings. Personnels are keeping you in touch if you have any questions.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.