Point A Hotel London Kings Cross – St Pancras

If there is a place that wants to make the most out of their guests, it’s definitely this one. BEWARE! The best part was probably the location and the booking process, because once at the hotel everything started to go south. Upon our arrival at around 11am we were told we could not check in because the rooms were not ready and that we would have to leave our luggage in one of their rooms. Upon our return from walking around the city, we were finally able to get our rooms. To our surprise, one of the two rooms we had booked, the double one, looked nothing like the pictures (both on the hotel’s website and/or Booking). The double room we got was a shoe box, the smallest one on the floor as per the blueprints with almost no space to move around, tiny bed for two people, tiny bathroom. Therefore, I complained to one of the staff members, who was kind enough to check the room and assured me he would leave a note so we could switch rooms the next day. To my surprise, I was told that many people in central London want to make the most out of tourists and that this might be the reason why the hotel gets so many complaints about the rooms not matching the agencies descriptions. However, despite having checked both the hotel’s website and several booking sites, the pictures displayed are exactly the same. Furthermore, it was mentioned that we were allocated such a tiny room because we checked in late, despite having been told that our rooms were not ready. Next day morning, I went downstairs to inquire for the new room but there was no note left about the complaint, nor the request to switch rooms, so I had to explain everything again to the lady at reception. Instead of trying to solve the issue, she tried to talk me out by saying “but you’re checking out tomorrow”, which triggered quite some noticeable anger after not resting well. Therefore, she instructed me to checkout, drop the key card, and assured me that the new room was already allocated and that we could have it by the evening. However, and again, to our additional disappointment, upon our arrival in the afternoon, the receptionist had no clue about our situation. Again, there were no reports, no requests, nor allocated rooms. After a third explanation and some calls, we were finally able to head to our room (the one that we had actually booked and matched the booking description). Yet, we could not sleep well due to the annoying and creepy sound of the elevator. The cherry on the top was when, despite the issues with the rooms, we asked to leave our luggage on hold until our departure, and we were told that there was a free allowance for only ONE piece of luggage per room, which is absolutely ridiculous, when a double, and/or twin rooms are booked. We ended up paying without even being offered to store our stuff as a courtesy.

This hotel was very nice, felt very chic and clean. Rooms were nice, bfast was lovely. Very close to King’s Cross station, had lovely staff. The staff were very kind and helpful especially Rashid & Kulshum who went above and beyond to make our stay enjoyable. We have booked to stay again already