Pool Port Douglas

4.4/5(288 Reviews) rating

4 Star Hotel locationPin

Port Douglas, Queensland

187

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About hotel

Pool Port Douglas offers affordable and comfortable accommodations for travelers of all kinds. Located at 19-37 St Crispins Avenue, Queensland4877, Australia, our charming 4.5-star aparthotel is just steps away from the stunning Four Mile Beach and the famous Wildlife Habitat. Each of our 54 uniquely decorated guestrooms is equipped with a fully-equipped kitchen, including a full-sized refrigerator and oven, allowing guests to cook up their own delicious meals. Enjoy breathtaking views of the surrounding area from your private balcony or patio, while indulging in the amenities of a 80-cm LCD television and complimentary WiFi. But the true allure of Pool Port Douglas extends beyond our cozy rooms. The prime location offers easy access to popular attractions such as Four Mile Beach Park, which is only 0.9 kilometers away, as well as Macrossan Street and Anzac Park within a 5-kilometer radius. Whether you're looking for adventure or relaxation, our property has something for everyone. Indulge in luxurious body treatments on-site or take a dip in our outdoor pool. For those looking to explore the area, our property offers a shuttle service to top tourist destinations within 5 kilometers. With express check-out, luggage storage, and laundry facilities, Pool Port Douglas provides convenience for both leisure and business travelers. And for added ease, a roundtrip airport shuttle is available upon request for a fee, and complimentary self-parking is available on-site. For an unforgettable stay in Port Douglas, book your stay at Pool Port Douglas online today. Immerse yourself in the beauty of nature while enjoying the comforts of our remarkable aparthotel. Don't miss out on our affordable Pool Port Douglas room prices. Book Pool Port Douglas online now for the best deals.

Highlights

• Located next to a golf course with a 5-minute drive to Four Mile Beach and Wildlife Habitat • Individually decorated guestrooms with kitchens and private balconies or patios • 4.5-star aparthotel with 54 rooms and 80-cm LCD TVs • Nearby attractions including Vie Spa Port Douglas and Wet Tropics of Queensland • Close distance to Macrossan Street and Port Douglas shopping • Onsite amenities include body treatments and an outdoor pool • Complimentary Wi-Fi and shuttle within 5 km • Business amenities include express check-out and laundry facilities • Short distance to airport (62.5 km) and railway station • Perfect for both casual and business travelers seeking luxury, boutique, or budget options

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Smoke-free property

Accessible parking

Terrace

BBQ/Picnic area

Hiking

Airport shuttle service

Transportation

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Smoke-free property

Accessible parking

Terrace

Activities

BBQ/Picnic area

Hiking

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include outdoor lighting.

This property is professionally cleaned.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Property confirms they are implementing guest safety measures.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 7:00 AM to 9:00 PM.

Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

The property is professionally cleaned.

Contactless check-in is available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include outdoor lighting.

This property is professionally cleaned.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property follows sanitization practices of Covid.

Clean (Safehotels - global expert).

Property confirms they are implementing guest safety measures.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Pool access available from 7:00 AM to 9:00 PM.

Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

The property is professionally cleaned.

Contactless check-in is available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

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Amenities

Location

St Crispins Ave, Port Douglas, Queensland, 4877

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Ratings & Reviews

4.4/5

288 Ratings

Michelle Currey

4/5

29 Nov, 2023

The rooms, pool and grounds were great. Rooms come with everything you need. Pool gets very warm by mid morning as it's only shallow at 1.3 metres. We were lucky to have great views of the golf course and mountains. Staff are wonderful and very helpful. It is a little way out of the main street of Port Douglas so you'll need to drive into town although there is a local bus and a shuttle for $11 each way pp.

Colleen Sloane

5/5

2 Jan, 2024

The hotel resort was simply everything you could ask for. Super clean. All staff were professional, AMAZING and very accommodating. The pool is huge and fabulous. We had the best of both rooms. The mountain view room which looks out to the pool, mountains and gold course. The swim up pool rooms were the best. Pool at your own private gate. WOW. Such a great spot for a family holiday. We were lucky enough to have a car as you are a little way out from the main streets of Port. Thank you for having us. We will be back.

Sameera Clark

5/5

10 Jan, 2024

We stayed at Pool Resort with my family of 4. Its been amazing stay. Very informative and friendly reception staff. However thankyou for recommending us the Star Shuttle, they were amazing as well. We used them for our entire trip of 5 days and we never waited more than 7 minutes. Sometimes they were like 30 seconds. Ravi and the team was amazing.

Jo Cameron

5/5

23 Sep, 2023

I recently stayed at the Pool Resort in a plunge pool apartment for 7 nights as I was in Port Douglas for a wedding. The apartment was clean and spacious and we had lots of privacy. The connecting patio at the back overlooking the golf course made it very easy to connect with other family in different apartments. The main pool was fantastic and having our own plunge pool we could use at any time was fantastic. Special thanks to Heather and Norm who booked tours for us and who were always on hand to answer any questions. They also booked an airport shuttle for a family member who came up later than everyone else. I would stay here again any time. Thanks for such a memorable time.

Michelle Currey

4/5

29 Nov, 2023

Colleen Sloane

5/5

2 Jan, 2024

Sameera Clark

5/5

10 Jan, 2024

Jo Cameron

5/5

23 Sep, 2023

Boxa Net

4/5

21 Jan, 2024

Was a great stay, not busy at all. The reception staff were lovely and helpful with any questions we had. FYI there is no restaurant or room service onsite if that is what you’re looking for. Easy to get to town and IGA is a short distance away, definitely need a car to get around

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.