Porto Vista Hotel Downtown

I sincerely would like to give it more than one star but due to its lack of professional ethics I cannot. Two months ago I was there for my anniversary, my husband had given me a vase with some very beautiful flowers and unfortunately when it was time to check out I forgot it at the front desk, that same day at night I went back to look for it and they told me It wasn't there so I returned the next day in the morning and the girl who helped me when I left recognized me and already knew why I came back so she went ahead and told me that she had taken it to her house and the manager told me to I would send it, I left all my information and I'm still waiting. I would like this comment to be returned to me one day.

Stayed here two days in January. Starting off with the good: 1. LOCATION LOCATION, beautiful location! In the heart of Little Italy, walking distance from many shops/restaurants to explore. Close to the airport. Great on that front! 2. Most of the front desk staff we encountered during our stay was helpful. Okay, let’s talk about the issues 🙂 Our flight arrived in San Diego at about 9am. Prior to boarding our flight, at like 5am, I called the hotel to see about early check-in. Front desk agent looked up my reservation and told me that they’re able to do early check-in, at half the price of one night’s rate (calculated- that’s about $40 pre-tax). Agent also told me on the phone that, nothing needs to be done at this time. Once we arrive at the hotel, they’ll process an early check-in. Okay great. Upon arrival and attempt to check-in, another front desk agent told us she has no record/notes of us inquiring about early check-in. She states, the rooms weren’t ready yet, the housekeeping staff had JUST arrived (literally, I did watch them coming in). On top of that, the agent I was working with in person was saying early check-in is a full $80+, basically the price of one night at this hotel! I refused to pay that price with the agent when we originally were told half of that, we met about halfway in the middle at $50 something. Us being so exhausted from traveling, we wanted them to keep the last agent’s word and accommodate us. Which, after about a 45-minute wait for a clean room, they were able to. Thankful for that. This brings me to the next part… We walk to our room. I know this is a 3-star hotel in the middle of Downtown San Diego, my expectations were in line. However… the room the agent got for us, was near some sort of garage/storage. And in that courtyard garage type thing, there was a bunch of remodeling materials, tools, furniture, etc. I believe we may have been near laundry rooms too. I’m pointing this out to say… IT WAS SO LOUD. We laid down for naps before an important event, and we could hear water running from another room… it wasn’t just running, but constantly turning on for about 60 seconds, turning off, and then 2 minutes later, repeat. We made jokes about it to keep from getting too frustrated. My mom was even half-way joking that the agent placed us in this room on purpose, since we had her and housekeeping staff keep word and accommodate. (well, we did pay for early check-in! It’s not like they gave it to us for free)! At this point, we should’ve asked to switch rooms. Unfortunately, we were both just tired, and didn’t want to deal with any push back, and did not make an effort to ask. HUGE mistake. Because the next morning, trying to get some rest, the noise was even worse! Every 2 minutes it was either the water running on/off, the laundry - we could hear some sort of machines going!, or the housekeepers were walking by with carts, super super loud right outside of our door. We’ve stayed in plenty of hotels, I don’t really understand why we could hear everything so well from outdoors. The rooms are what you’d expect at this level, not terribly bad not terribly good. Just kind of has that dark, and old motel vibe. I stripped the bed and checked for critters and bed bugs after seeing another review complaining of them. THANKFULLY, I didn’t see any. Updated furniture. Like I said, at least the staff is nice, and they’ll do what they can to help. 2 men at the front that checked us out, so sweet and friendly!! We left our bags with them while we went out and walked to breakfast after checking out. Kudos to them! Other than that, thankful it was a quick stay.