Protea Hotel Fire & Ice by Marriott Cape Town

4.2/5(3.28K Reviews) rating

4 Star Hotel locationPin

Cape Town, Western Cape

Protea Hotel Fire & Ice by Marriott Cape Town exterior_detail

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About hotel

Experience the buzzing energy of Cape Town at our conveniently located 4-star gem, Protea Hotel Fire & Ice by Marriott Cape Town. Proudly certified by the distinguished Tourism Grading Council of South Africa, our contemporary retreat boasts 201 elegant guestrooms equipped with modern amenities such as flat-screen TVs and complimentary Wi-Fi. Unwind and treat yourself to heavenly massages, invigorating body treatments, and rejuvenating facials. Take a dip in our stylish outdoor pool or get your workout done in our state-of-the-art fitness center. As we are situated in the heart of the city, you'll have effortless access to popular attractions such as Bree Street, Long Street, and Kloof Street. Dive deeper into the vibrant culture of Cape Town by visiting the South African Museum and Planetarium, beautiful Company's Garden, and bustling Greenmarket Square. With our prime location, you can conveniently reach notable landmarks like the Western Cape High Court and Parliament of South Africa. For those arriving by air, the Cape Town International Airport is only 20.2 km away. Savour delicious dishes at our in-house restaurant, Fire and Ice, or grab a drink at the bar before heading out to the surfers' paradise beach or shopping mall with our complimentary shuttle service. Business travellers can make use of our chauffeured limo/town car service, express check-in and check-out, and 6 well-equipped meeting rooms. Start your day right with a satisfying breakfast each morning, served at our hotel. Book your stay now at Protea Hotel Fire & Ice by Marriott Cape Town and immerse yourself in the endless charms of this mesmerizing city. Make the smart choice and take advantage of our affordable Protea Hotel Fire & Ice by Marriott Cape Town room prices. Reserve your spot today and Book Protea Hotel Fire & Ice by Marriott Cape Town Online before it's too late. Conveniently located at New Church & Victoria Street, Tamboerskloof, Western Cape8018, South Africa, our hotel is easily accessible and awaits your arrival.

Highlights

• Centrally located hotel in Cape Town City Centre • Quality Graded by South Africa's official quality assurance organization • Close to Bree Street and Kloof Street • 4-star hotel with 201 guestrooms • Free Wi-Fi and satellite TV • Relax with massages, body treatments, and facials • Outdoor pool and fitness center • Shuttle service to nearby beach and shopping center • Limo/town car service available • 6 meeting rooms for events • Airport shuttle and train station pick-up (surcharge) • On-site restaurant and bar/lounge • Complimentary daily reception • Full breakfast available (daily fee) • Distances from airport: 20.2 km/12.6 mi • Distances from railway station: 0.8 km/0.5 mi • Nearby attractions include Long Street, Company's Garden, and Table Mountain.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

201

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Swimming Pool

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Hiking

Breakfast available

Coffee/tea

Airport shuttle service

Train Station Pickup Service

Transportation

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Swimming Pool

Bell staff/porter

Accessible parking

Designated Smoking Areas

Terrace

Concierge desk

Activities

Hiking

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Train Station Pickup Service

Transportation

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests must take note that the Fire & Ice Suites (Junior and Executive Suites) are located adjacent to the hotel.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 9:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Guests must take note that the Fire & Ice Suites (Junior and Executive Suites) are located adjacent to the hotel.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Special check-in instructions

Pool access available from 6:00 AM to 9:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹8,689

₹9,326

7% OFF

+ ₹1,303 taxes / night

Earn 99 Reward Points

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OPTION 1

Partial Refundable

₹8,689

₹9,326

7% OFF

+ ₹1,303 taxes / night

Update Price

Earn 99 Reward Points

Amenities

Location

Tamboerskloof, Cape Town, Western Cape, 8018

View on Maps

Ratings & Reviews

4.2/5

3.28K Ratings

Edzard Bosch

5/5

6 Dec, 2023

An awesome experience at this hotel. The decor is vibey and modern and creates quite a happy atmosphere. The staff were super friendly and accommodating, always willing to help. The only thing I could say something negative about is that the shower head isn't the greatest for a nice well covered shower. Other than that the breakfast buffet was very nice, with all you can imagine you'd want to eat at a breakfast buffet.

Beulah Steyl

2/5

18 Dec, 2023

The staff at reception lack the enthusiasm and character that the hotel reflect with their style and quirkiness. The waiting staff at the restaurant are very slow and don’t know the menu. We ordered a drink and they had no idea what is was, on top of waiting incredibly long for what we ordered. The furniture and styling in the loft where we stayed was a bit dated, but that may just be personal preference.

Jaye Aster Broder

2/5

22 Jan, 2024

This hotel is very centrally located and has great breakfast for summer vacations. The design of the rooms makes them a little difficult for non-romantic couples because the showers are in the center of the room and see through. There is also very little counter space near the sink. Housekeeping often forgot to replenish the towels after taking used ones away. This hotel had many unattended maintenance issues. We had two reservations. Our second room reservation did not have working air conditioning and there were times when our toilet did not flush for hours. We are aware that at least three other rooms on the floor did not have air conditioning. The hotel was unresponsive to everyone’s complaints of lack of air conditioning, telling as at checkout that they were going to have someone look at the air conditioning (after we were gone). A traveler’s photo was stolen out of his pocket as he stood outside the lobby while a guard/greeter watched.

Gabriel J. Otto

3/5

9 Jan, 2024

When we arrived to check in the lady with the grown out nails looked down her nose at us, then booked us into a room that wasn’t serviced. Up and down to get a room and get settled. The staff isn’t helpful at all. The restaurant/bar staff are not properly trained. An issue every time we wanted to pay our bill. There was a lingering smell of sewage in our room. The one time we asked for cleaning service, we got back to the room as we left it. Security staff are very friendly. The hotel has the vibe of an upscale backpackers. The hotel doesn’t know what it wants to be.

Sydonia Blake

3/5

3 Oct, 2023

Great location. We were close to the city center. My main gripe is with the room. It's just small. It was my wife and I and we were on a long southern African trip so had lots of bags and just not enough space. Also there were only two extra outlets and we have phones, tablets, smart watches and portable chargers to charge. The shower was unusually hot. And just not a lot of counter space. We have a balcony which we never used as we were out all days so would prefer to swap the balcony for more interior room. The staff are very cordial and nice. The buffet breakfast was great. So it's just the room, it wouldn't work for us but someone else may not mind

Edzard Bosch

5/5

6 Dec, 2023

Beulah Steyl

2/5

18 Dec, 2023

Jaye Aster Broder

2/5

22 Jan, 2024

Gabriel J. Otto

3/5

9 Jan, 2024

Sydonia Blake

3/5

3 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.