Pullman Auckland Apartment

4.3/5(2.65K Reviews) rating

3 Star Hotel locationPin

Auckland, Auckland Region

1/36

About hotel

National Ratings: This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.Location: A stay at this aparthotel places you in the heart of Auckland, within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. This aparthotel is 3 mi (4.8 km) from Eden Park and 4.1 mi (6.7 km) from Auckland Zoo.Rooms: Make yourself comfortable in this air-conditioned apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. A Smart television with digital programming provides entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include a phone, as well as a safe and a desk.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Albert Park - 0.1 km / 0.1 mi
University of Auckland - 0.1 km / 0.1 mi
High Street - 0.4 km / 0.2 mi
Auckland Art Gallery - 0.4 km / 0.3 mi
Queen Street Shopping District - 0.5 km / 0.3 mi
Auckland National Library of New Zealand - 0.7 km / 0.4 mi
The Civic Theater - 0.7 km / 0.4 mi
Commercial Bay - 0.7 km / 0.5 mi
Auckland Central City Library - 0.8 km / 0.5 mi
ASB Tennis Centre - 0.8 km / 0.5 mi
Kawakawa Bay - 0.9 km / 0.5 mi
Sky Tower - 0.9 km / 0.6 mi
Spark Arena - 0.9 km / 0.6 mi
Auckland Domain - 0.9 km / 0.6 mi
Auckland Ferry Terminal - 0.9 km / 0.6 mi

The preferred airport for this aparthotel is Auckland Intl. Airport (AKL) - 22.5 km / 14 mi

Amenities: Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a 24-hour fitness center. Additional features at this aparthotel include complimentary wireless Internet access, concierge services, and wedding services.Business Amenities: Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator.Dining: Enjoy a meal at Tapestry Dinning, or stay in and take advantage of the aparthotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Valet parking

Terrace

Concierge desk

Indoor pool

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Valet parking

Terrace

Concierge desk

Indoor pool

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Minimum age for proof of COVID-19 vaccination requirement: 12.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: NZD 100 per stay.

We have included all charges provided to us by the property..

The property is professionally cleaned.

Contactless check-out is available.

At check-in, guests must provide a record of full COVID-19 vaccination.

The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve rollaway/extra beds.

This property accepts credit cards, debit cards, and cash.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a first aid kit.

This property is professionally cleaned.

Professional property host/manager.

Guests must provide proof of COVID-19 vaccination.

Contactless check-out is available.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Minimum age for proof of COVID-19 vaccination requirement: 12.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Guests must provide health documentation.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: NZD 100 per stay.

We have included all charges provided to us by the property..

The property is professionally cleaned.

Contactless check-out is available.

At check-in, guests must provide a record of full COVID-19 vaccination.

The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

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Amenities

Location

Auckland CBD, Auckland, Auckland Region, 1143

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Ratings & Reviews

4.3/5

2.65K Ratings

Kera Wong

5/5

8 Jan, 2024

Great hotel choice for those who are after a good value hotel that is close to a lot of Auckland facilities and is also modern, considerate, friendly, and with a touch of luxury. Stayed two nights and utilised the gym and pool facilities. The room was very comfortable and quiet, the bed and sheets were very comfortable and the mattress very firm. Service was prompt and excellent, phone picked up quickly and great communication was had throughout for all our needs. The gym and swimming facilities appear a bit outdated but nonetheless in good working order. Will definitely stay here again.

Aaqib Malik

5/5

19 Jan, 2024

Overall nice place. One issue that I faced during my stay. Asked in advance if Tesla charging option is available and then did the booking. Unfortunately, it didnt happen. Staff should do communicate in case they are not able to charge vehicle.

Darren Quinn

2/5

3 Jan, 2024

Over all pretty disappointing for a 5 star hotel. Not sure if this is a training hotel but the service in the end made us laugh. Twice we ordered room service and both times they forgot the plates and cutlery. Shower ran hot and cold, and in the morning for breakfast both coffee machines were out of action, that really made people grumpy 😡. On the plus side the bed was very comfortable and room was quiet and housekeeping staff were very helpful and welcoming, more so than the front desk staff. Will try another hotel next time and I would recommend other 5 star hotels before this one.

Kera Wong

5/5

8 Jan, 2024

Aaqib Malik

5/5

19 Jan, 2024

Darren Quinn

2/5

3 Jan, 2024

Rohil Gulati

3/5

30 Jan, 2024

Good location and great views. The staff had messed our bookings and the manager wasn’t interested to solve the problem either. Connor at the reception was good to talk but his manager was terrible bully. Breakfast was good and enjoy it throughly all days with good variety.

Will Haisman

4/5

7 Jan, 2024

Lovely room, and the concierge was super nice and helpful. However, we did find breakfast to be a little chaotic, with a 15 minute wait upon arrival, of which we were initially taken to a table that was already taken, so found ourselves having to go back and queue up further. A few food options were also already empty on the buffet.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.