Pullman Auckland Hotel & Apartments

4.3/5(2.65K Reviews) rating

5 Star Hotel locationPin

Auckland, Auckland Region

Pullman Auckland Hotel & Apartments exterior_detail

1/87

About hotel

Discover unparalleled luxury and impeccable service at our sought-after 5-star hotel, nestled in the bustling city of Auckland. Boasting Qualmark®'s renowned 5-star rating, Pullman Auckland Hotel & Apartments showcases opulence and extravagance at its finest. Whether for business or leisure, our wide range of lavish rooms and suites cater to all, making us the perfect choice for any traveler. Each of our 328 guestrooms features modern amenities, including complimentary high-speed Wi-Fi and LED TVs with satellite channels, providing a tranquil and seamless stay. Be mesmerized by breathtaking views of the city skyline or the lush green gardens, as you unwind in the plush comfort of your room. Rejuvenate your mind, body, and soul at our luxurious spa, where soothing massages, revitalizing body treatments, and refreshing facials await you. Keep up with your fitness routine at the state-of-the-art gym or take a dip in our indoor pool. Conveniently located near popular attractions such as the Auckland ferry terminal and the iconic Sky Tower, as well as must-see destinations like the Auckland Zoo and Albert Park, our hotel is the perfect base for exploring the city. Take a leisurely stroll through bustling Queen Street, renowned for its vibrant shopping scene, or immerse yourself in the local culture at nearby markets, like the popular La Cigale Market at Britomart. We also cater to the needs of discerning business travelers, with 16 cutting-edge meeting rooms and a fully equipped business center at your disposal. Our limousine and town car services and express check-in feature make your stay effortless. After a busy day, treat your taste buds to delectable dishes at our on-site restaurant, Tapestry Grill, or unwind with a sophisticated cocktail at the bar. Experience the pinnacle of luxury and convenience at Pullman Auckland Hotel & Apartments. Let our exceptional service and unmatched amenities create unforgettable memories for you. Book your stay now and discover why we are the go-to choice for affordable yet luxurious accommodations in the heart of Auckland. Don't wait, secure your room at Pullman Auckland Hotel & Apartments online and prepare for a luxurious and unforgettable experience. Located at Cnr Waterloo Quadrant & Princes Street1010, New Zealand, our hotel is easily accessible and promises to exceed your expectations.

Highlights

• Official 5-star hotel with luxury accommodations • Located 15 minutes from Auckland Ferry Terminal and Sky Tower • Proximity to tourist attractions, including Spark Arena and Auckland Zoo • Rooms feature LED televisions, complimentary WiFi, and partial bathrooms • On-site full-service spa, health club, and indoor pool • Business amenities, including a business center and 16 meeting rooms • Dining options at Tapestry Grill and bar/lounge • Concierge services and babysitting available • Range of room options to fit various budgets • Airport (22.5 km) and railway station (0.9 km) easily accessible

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

323

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Hiking

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Bell staff/porter

Valet parking

Terrace

Concierge desk

Indoor pool

Sauna

Activities

Hiking

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

LGBTQ friendly.

Temperature checks are available to guests.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

LGBTQ friendly.

Temperature checks are available to guests.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

Property does not require health documentation at check-in.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Personal protective equipment, including masks and gloves, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹11,669

₹12,710

8% OFF

+ ₹1,759 taxes / night

Earn 134 Reward Points

Select Rooms

OPTION 1

Refundable

₹11,669

₹12,710

8% OFF

+ ₹1,759 taxes / night

Update Price

Earn 134 Reward Points

Amenities

Location

Princes Street, Auckland, Auckland Region, 1010

View on Maps

Ratings & Reviews

4.3/5

2.65K Ratings

Kera Wong

5/5

8 Jan, 2024

Great hotel choice for those who are after a good value hotel that is close to a lot of Auckland facilities and is also modern, considerate, friendly, and with a touch of luxury. Stayed two nights and utilised the gym and pool facilities. The room was very comfortable and quiet, the bed and sheets were very comfortable and the mattress very firm. Service was prompt and excellent, phone picked up quickly and great communication was had throughout for all our needs. The gym and swimming facilities appear a bit outdated but nonetheless in good working order. Will definitely stay here again.

Aaqib Malik

5/5

19 Jan, 2024

Overall nice place. One issue that I faced during my stay. Asked in advance if Tesla charging option is available and then did the booking. Unfortunately, it didnt happen. Staff should do communicate in case they are not able to charge vehicle.

Darren Quinn

2/5

3 Jan, 2024

Over all pretty disappointing for a 5 star hotel. Not sure if this is a training hotel but the service in the end made us laugh. Twice we ordered room service and both times they forgot the plates and cutlery. Shower ran hot and cold, and in the morning for breakfast both coffee machines were out of action, that really made people grumpy 😡. On the plus side the bed was very comfortable and room was quiet and housekeeping staff were very helpful and welcoming, more so than the front desk staff. Will try another hotel next time and I would recommend other 5 star hotels before this one.

Anna-Lee A

5/5

26 Nov, 2023

We stayed for a concert at Spark arena which was super close and convenient for the (steep) walk back. The room was as pictured and check in was easy. We ordered the steak from room service menu and it was a highlight of our stay. So tender and well seasoned :) A busy hotel, we had buffet breakfast included which we arrived just after 8am. By 8.30 there was a line of people waiting for a table so definitely recommend getting in early. Pool area was nice, would love to go back in the summer when the whole area is open.

Kera Wong

5/5

8 Jan, 2024

Aaqib Malik

5/5

19 Jan, 2024

Darren Quinn

2/5

3 Jan, 2024

Will Haisman

4/5

7 Jan, 2024

Lovely room, and the concierge was super nice and helpful. However, we did find breakfast to be a little chaotic, with a 15 minute wait upon arrival, of which we were initially taken to a table that was already taken, so found ourselves having to go back and queue up further. A few food options were also already empty on the buffet.

Anna-Lee A

5/5

26 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.