Pullman Melbourne City Centre

4/5(1.18K Reviews) rating

5 Star Hotel locationPin

Melbourne, Victoria

Pullman Melbourne City Centre exterior_detail

200

1/200

About hotel

Experience the grandeur and luxury of Melbourne at Pullman Melbourne on Swanston - the ultimate destination for indulgence and sophistication. Conveniently located near Melbourne Central, our 5-star hotel offers affordable accommodations suitable for a variety of people. Pullman Melbourne on Swanston room prices are unbeatable, allowing you to experience the pinnacle of comfort without breaking the bank. Book Pullman Melbourne on Swanston Online and embark on a journey of elegance in the vibrant city. Nestled in a hidden gem, our establishment boasts 204 elegant guestrooms equipped with modern amenities. From complimentary Wi-Fi to luxurious rainfall showers in the private bathrooms, we have everything you need for a comfortable and memorable stay. Our dedicated staff will go above and beyond to ensure your experience is nothing short of extraordinary. Venture outside and be captivated by the endless attractions just steps away from our hotel. Explore the Bourke Street Mall and the Emporium Melbourne for a shopping extravaganza, or immerse yourself in the city's culture at the QV Centre and Collins Street. Plus, our prime location is perfect for business travelers, with close proximity to RMIT University and the State Library of Victoria. At Pullman Melbourne on Swanston, we also prioritize your relaxation and rejuvenation. Our hotel features a health club, pool, and complimentary Wi-Fi to help you stay fit and connected during your stay. Don't forget to indulge in a delectable meal at Eva's Restaurant & Bar, where our talented chefs serve up a tantalizing menu of local cuisine. And after a long day, unwind in the cozy atmosphere of our bar lounge. Planning an event or meeting? Look no further than our hotel, with 581 square feet of flexible event space and a professional staff to take care of every detail. And with Melbourne Airport just 22 kilometers away, getting to and from our hotel is a breeze. Want to explore the region? Our knowledgeable concierge services and limo/town car service are at your disposal. Book your stay at Pullman Melbourne on Swanston, located at 195 Swanston Street, Victoria3000, Australia, and experience unparalleled luxury and convenience in the bustling city of Melbourne.

Highlights

• Centrally located 5-star hotel with modern and stylish design • Walking distance to popular tourist attractions such as Bourke Street Mall and SEA LIFE Melbourne • Located just steps away from Melbourne Central for convenient shopping • Rooms equipped with amenities such as minibars and complimentary Wi-Fi • Health club on-site for guests to stay fit during their stay • Close proximity to transport hubs, with 22km from Melbourne Airport and 15km from Essendon Airport • Ideal for both casual and business travelers with a variety of room options available • Banquet hall and meeting room facilities for events and conferences • On-site restaurant and bar, Eva's Restaurant & Bar, offering local cuisine and 24-hour room service • Friendly and helpful concierge services for guests' convenience.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

204

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Valet parking

Concierge desk

Banking services

Shopping mall

Breakfast available

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Valet parking

Concierge desk

Banking services

Shopping mall

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹14,926

₹16,009

7% OFF

+ ₹0 taxes / night

Earn 149 Reward Points

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OPTION 1

Refundable

₹14,926

₹16,009

7% OFF

+ ₹0 taxes / night

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Earn 149 Reward Points

Amenities

Location

Little Bourke St, Melbourne, Victoria, 3000

View on Maps

Ratings & Reviews

4/5

1.18K Ratings

Theresa Pastor

4/5

14 Dec, 2023

Overall a comfortable and conveniently located hotel. Spacious and comfortable room but short on cupboard storage space for a two person room. Fantastic bathroom with luxurious shower products. Definitely go with the breakfast included option. We were charged four times in a check in bumble. This was ultimately fixed but impacted on available funds for a weekend shopping in Melbourne. Would have appreciated a gesture of apology at the time. Overall, a highly recommended hotel if your budget isn't too tight, and you want to be able to step out right into the middle of everything. We'd book there again.

Kristine Katalbas Apresto

5/5

29 Jan, 2024

Good size rooms considering the location in the CBD. I can see efforts in refurbishments which they need to continue. I like how they have a hair iron in the room. This is a bonus but I still appreciate it. Location is spot on. Highly recommend this hotel.

Alison McNeill

4/5

25 Dec, 2023

Great location. Room was lovely and clean. Valet service was excellent, check in and check out was easy. Blossom roof top bar was lovely (heaters were lovely and warm and much needed thanks to good all Melbourne weather) The negative was the evacuation of the hotel - it was completely disorganised. Very few staff around. Guests were using lifts. Fire escapes were difficult to find as the auto fire doors had closed. I would ask that you please review your fire evacuation plans and how you encourage guests to be aware of the emergency plans

Boris

4/5

13 Jan, 2024

I stayed for four nights. Overall, the experience was good with friendly staff at the club, restaurant, and front office. On the first day, 8/1, after checking in at 3:00 PM, I found that the towels in the bathroom needed tidying. I requested the front office to address this, and they sent the housekeeping team. However, there was some miscommunication leading us to a closed restaurant and bar, leaving us unsure of where to stay. This trip to Melbourne was a graduation celebration for my friends and me. I'm thankful to the duty manager for their effort in making our stay enjoyable. However, on the second day, our request to refill the minibar was not fulfilled until we made a second request in person, which was a bit disappointing. On the third day, 10/1/2024, we returned to find the AC not working. The hotel couldn't provide a fan, but it was fine for me as we had plans to go out for dinner at 7:00 PM. Fortunately, the AC was working when we returned at 11:00 PM. I don't want to complain too much; my simple request was for a comfortable room. Thank you to all the staff for ensuring a good stay, despite the issues on the first and third days with the AC.

Theresa Pastor

4/5

14 Dec, 2023

Kristine Katalbas Apresto

5/5

29 Jan, 2024

Alison McNeill

4/5

25 Dec, 2023

Boris

4/5

13 Jan, 2024

Rhiannon Williams

4/5

2 Jan, 2024

Great location inner Melbourne funky modern decor. Beautiful executive lounge. Lovely meal in Eva’s restaurant and breakfast in lounge. Staff helpful. Parking options are either paid valet parking or self parking which is not on site. Staff good with food allergen requests. Difficult for disability very high bed.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.