Pullman Reef Hotel Casino

4.3/5(1.68K Reviews) rating

5 Star Hotel locationPin

Cairns, Queensland

Pullman Reef Hotel Casino exterior_detail

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About hotel

Looking for a top-notch, yet affordable hotel in the heart of Cairns? Look no further than Pullman Reef Hotel Casino. Our prime location, luxurious amenities, and impeccable service make us the ideal choice for both business and leisure travellers alike. Not only that, we offer competitive Pullman Reef Hotel Casino room prices, ensuring that our guests receive the best value for their money. Looking to make a reservation? Book Pullman Reef Hotel Casino Online for a seamless and hassle-free experience. Our online booking system allows you to secure your room at the click of a button, making planning your trip to 35-41 Wharf Street, Queensland 4870, Australia a breeze. So why wait? Book now and get ready to experience the ultimate 5-star escape, unlike any other.

Highlights

• Located in the heart of Cairns, steps away from the Cairns Esplanade and Great Barrier Reef • A star rating from the Australian Star Ratings Agency, catering to both casual and business travelers • 127 spacious rooms with private balconies and jetted bathtubs • Free Wi-Fi and digital programming for entertainment • The perfect base for exploring popular attractions like Cairns Zoom and Wildlife Dome, with distances displayed in kilometers for ease • A wide range of dining options with 5 restaurants and 3 bars/lounges • Recreational amenities include a casino, outdoor pool, and sauna • Business amenities such as a 24-hour business center and conference facilities • The preferred airport is only 7.6 km away, making it convenient for travelers • Luxury, boutique, and budget options available for all types of travelers.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

127

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Bicycle rentals

Sauna

Baby Sitting / Child Services

Casino

Hiking

Pool Table

Breakfast available

Coffee/tea

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Bell staff/porter

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Bicycle rentals

Sauna

Activities

Baby Sitting / Child Services

Casino

Hiking

Pool Table

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: AUD 150 per stay.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses a grey water recycling system.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property does not offer onsite COVID-19 testing.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: AUD 150 per stay.

We have included all charges provided to us by the property..

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

A car is not required for transportation to and from this property..

Parking height restrictions apply..

Cashless payment methods are available for all transactions.

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹15,179

₹16,572

8% OFF

+ ₹1,446 taxes / night

Earn 166 Reward Points

Select Rooms

OPTION 1

Refundable

₹15,179

₹16,572

8% OFF

+ ₹1,446 taxes / night

Update Price

Earn 166 Reward Points

Amenities

Location

Cairns City, Cairns, Queensland, 4870

View on Maps

Ratings & Reviews

4.3/5

1.68K Ratings

Jason F

4/5

22 Jan, 2024

The hotel staff were friendly and helpful. Hotel is in a decent location and within walking distance to plenty of food, people watching, the marina, city pool & shopping. The room was decently decorated and the beds were very comfortable. The only weird thing for us yanks coming from the U.S., there were no vent fans in the toilet room or shower/bathroom which was quite odd as when someone uses the toilet room you're stuck smelling their poo smell. It appeared during our stay that the hotel only had 1 operational elevator out of 3 going up to guest rooms.

Bianca Daubinet

5/5

15 Jan, 2024

The hotel and staff are amazing. Everything was clean and tidy. The elder male concierge really made our stay with how welcoming, friendly and helpful he was. The included breakfast was delicious and we had a great time. I enjoyed the little extras like being able to order a different pillow from a menu. There was also an extensive list of items such as toothbrush, hair straightener, razors, etc that were available on request.

Tia W

5/5

2 Jan, 2024

We loved our stay. It was quiet (no kids around!) and in a great location close to everything. We slept well every night and felt safe The only negative is there is no privacy if you're using the gym- you walk through the gym to go to the pool area and everyone can see you in the gym from the pool! Highly recommend changing this.

Melissa McGowan

5/5

13 Dec, 2023

we do a couple of girls trips each year and always now stay at casino on a package, the tropical one normally. this time we tried the soy kitchen the meal was amazing and the manager was outstanding very professional and friendly we will defiantly share the experience to friends. room was great as usual very comfortable, next time we will book earlier so we get double beds but no fault of the hotel. Breakfast each day was also outstanding staff were great and the meals were perfect.

jade17l

3/5

28 Jan, 2024

Partner Superior Room 4 nights · Jan 2024 5 out of 10 4 days at Pullman reef …….The rooms at Pullman reef are nice however, The carpets throughout smell of mold especially in the lobby area. I don’t understand why these areas are carpeted in such a high humidity area where nothing dries straight away despite the heat leading to mold growth ! Do yourselves a favour rip up the old carpets ! I used my asthma spray every day I was there humidity? mold? All of the above who knows …. There was ongoing works up until 6pm most nights and could hear the noise from these works throughout our stay we were not aware there would be works or would of chosen a different resort . They had a fire drill on one of the days at 9am so no sleep in that day The pool was closed all day on another day for the whole day . Organised via email in advance for a cheese plate and some strawberries in room on arrival for surprise for partner’s birthday checked in approximately 1430 and nothing there. Had to call reception and remind them around 5:30pm only to get a stale old cheese plate where the cheese was all hard on edges from sitting in the fridge ! They did however do this complimentary which I thought was lovely but couldn’t eat any of it as it was not fresh . Breakfast was included in the package had to correct lady at check in who advised us that it wasn’t who was then condescending and smirked and stated “thanks for correcting me” . Security at the hotel and doorman all lovely very welcoming and greeted each and every time we entered or left the building . Very nice little coffee machine near lobby lifts and free all other staff that interacted with were all lovely . I would consider a stay again based on the rooms and location but the Pullman def needs some fresh flooring a kick of paint and redo the pool and spa bottom as you will lose a layer of skin from the very rough cement bottom on the pool and spa . Flinders bar and grill has tasty fresh food and we ate there two nights out of the four .

Jason F

4/5

22 Jan, 2024

Bianca Daubinet

5/5

15 Jan, 2024

Tia W

5/5

2 Jan, 2024

Melissa McGowan

5/5

13 Dec, 2023

jade17l

3/5

28 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.