Queensway Hotel, Sure Hotel Collection by Best Western

3.6/5(341 Reviews) rating

3 Star Hotel locationPin

London, England

Queensway Hotel, Sure Hotel Collection by Best Western exterior_detail

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About hotel

Step into a world of enchantment at our charming hotel, nestled in the heart of London City Centre, just a stone's throw away from the captivating Hyde Park. Queensway Hotel, Sure Hotel Collection by Best Western, offers an extraordinary experience, ensuring a comfortable and convenient stay for all our esteemed guests. Indulge in the warmth and coziness of our 42 well-appointed guestrooms, providing a serene retreat after a day of exploring the vibrant city. Stay effortlessly connected with our complimentary wired and wireless Internet access, and revel in a plethora of entertainment options with our digital programming. Our private bathrooms are adorned with luxurious bathtubs or invigorating showers, accompanied by complimentary toiletries and hair dryers, ensuring your utmost convenience. Each room is thoughtfully equipped with a phone, safe, and desk, catering to your every need. Immerse yourself in the pulsating rhythm of the city, as a myriad of attractions await your discovery. Kensington Gardens, Paddington Central, Marble Arch, and Park Lane are all within a leisurely stroll. Embark on a journey to iconic landmarks such as Baker Street, Selfridges, Madame Tussauds Wax Museum, and the Sherlock Holmes Museum. Hyde Park, Kensington High Street, Kensington Palace, and the Royal Albert Hall are also within close proximity, beckoning you to explore their grandeur. With our prime location, the best of London is at your fingertips. For your travel convenience, our hotel is conveniently located at 147-149 Sussex Gardens, EnglandW2 2RY, United Kingdom, making it easily accessible for our guests. To ensure a seamless stay, we offer complimentary wireless Internet access throughout the hotel, as well as tour and ticket assistance, catering to your every need. Business travelers will appreciate our complimentary wired Internet access, express check-in, and express check-out, ensuring a hassle-free experience. Awaken your senses with a delectable continental breakfast, served daily from 7:30 AM to 9:30 AM, setting the perfect tone for a day of exploration and adventure. Whether you find yourself in London for business or leisure, Queensway Hotel, Sure Hotel Collection by Best Western offers affordable accommodations suitable for a variety of people. Our room prices at Queensway Hotel, Sure Hotel Collection by Best Western are designed to fit any budget, ensuring that you can enjoy the comforts of our hotel without breaking the bank. Book Queensway Hotel, Sure Hotel Collection by Best Western online now and unlock the treasures of London, right at your doorstep.

Highlights

• Conveniently located near Hyde Park, Oxford Street, Buckingham Palace, and Piccadilly Circus • 42 guestrooms with complimentary Wi-Fi and wired Internet access • Private bathrooms with complimentary toiletries and hair dryers • Safes and desks in each room • Close proximity to popular attractions such as Kensington Gardens, Marble Arch, and Madame Tussauds Wax Museum • Easy access to Heathrow Airport (25.9 km) and London City Airport (18.1 km) • Complimentary wireless Internet access and tour/ticket assistance • Business amenities include complimentary wired Internet access, express check-in, and express check-out • Continental breakfast available daily for a fee

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Breakfast available

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Food & Beverages

Breakfast available

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

For details on Best Western's privacy policy, visit.

bestwestern.

com/privacy.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

For details on Best Western's privacy policy, visit.

bestwestern.

com/privacy.

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets not allowed.

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Amenities

Location

Sussex Gardens, London, England, W2 2RY

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Ratings & Reviews

3.6/5

341 Ratings

Marie Toyne

2/5

12 Jan, 2024

Stayed 5 nights over the new years eve period. Very central in good leafy safe area. Very scenic and close to big paddington station. Great cafes and pubs very close by. Room we had was old and very dated very small ( even for European standards) Room service was just changing towels and refixing bed. Bathroom was impossible to shower in as you cant turn in it ( I'm not a large person). Heating doesn't come on until 11pm so need to keep room closed to keep cold air out in winter as no aircon. Lifts only on every second floor so struggle to bring luggage up narrow stairs and pathways. For English speaking hotel reception could have been more welcoming.

Orla Mc Donnell

4/5

26 Nov, 2023

This is the ideal hotel to stay In if you are visiting Hyde Park. Its within walking distance of Oxford street. Very friendly check in staff and the room was very clean with tea/coffee making facilities. My only negative is that the room was tiny. If you like space this is definitely not for you. We stayed in room 101 . However all we did was get a few hours sleep here so it was ok

Jake Wechsler

5/5

30 Nov, 2023

I stayed here with my girlfriend on a 24 hour layover in London. This hotel is conveniently about 2 blocks away from Paddington station where you can get to Heathrow but also can take the underground all over London. The room itself was small and the bathroom was tiny but we didn't mind since we really only slept here. The staff was very friendly and helpful. We checked out around 10 (typical check out is 11) but we asked if we could leave all our luggage with them while we explored before we had to head to Heathrow and they were very accommodating.

William Hayman

3/5

16 Oct, 2023

The location is great for this hotel. The rooms are on the small side, but is ok, as not spending a lot of time in them. Rooms are clean. TV is in room, as again not in it lot of time, but could not watch ITV, C4, C5 at all as signal is poor. The other issue is the quilts are of double bed, but on a double bed it is small. Just an 2 inches hanging over edge. So if two adults in bed, you are fighting over the quilt. The other thing is Breakfast, well if you call it Breakfast, the poorest Breakfast I have ever encountered. Fried Eggs that have just been left on counter, jelly fied and cold. Not much of a choice, even for a continental one. We ate 1 day, and straight after went down the road to a cafe for a decent breakfast. Not been back to breakfast room. So recommended not to pay for breakfast.

Marie Toyne

2/5

12 Jan, 2024

Orla Mc Donnell

4/5

26 Nov, 2023

Jake Wechsler

5/5

30 Nov, 2023

Gustav Landro

3/5

5 Dec, 2023

Ordinary tight Londonish room. Suspect the cleaning could be improved. Found hair in the shower and on the pillows in the bed.. Breakfast was good, and hospitable and friendly staff.

William Hayman

3/5

16 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.