Quest Hotel & Conference Center

A bit of old room, but quite clean & convenient. We got a room with balcony, so we can smoke outside. No such thing as chair and table at the balcony though. Wifi works perfectly. We came at 12pm, fortunately they already have available room that being cleaned up so we're able to check in at 1pm.

FEEDBACK TO HOTEL:On 7th Dec (Thursday) there were a group of youngsters unsure if they were school students checked in at Quest Hotel around 8-9 PM . Post their arrival there were constant thumping, loud noises and screams, doors opening and shutting, girls and guys running into each others room whistling from the balcony. Problem started when we got a missed call on our phone while me and my wife were trying hard to sleep and there were guys who kept on knocking on our doors until 1200AM. I reported it to the staff. However, the staff did not provide us with any solution instead I was told to adjust giving me the reason that they are here only for a day and said they can try to calm them down. But nothing on Earth could stop them. On 08th of Dec (Friday) while I am still in the room there are constant screams, loud noises in the corridor, balcony, lobby and above all the guys are still knocking on our door. Unsure, why are these youngsters behaving so inappropriately with us. We wanted to enjoy our 3 days holiday. Unfortunately, from the past 2 days we are unable to sleep because every time there is a knock I get startled. It is 11.30pm, I’ve an early morning flight and I am still awake posting the nuisance going on in here. I tried to seek help from the hotel’s management by going downstairs but to my dismay there is no night manager. The phone, AC, wifi is too not working. The receptionist “Raunda” connected me to his manager Mr, Kadek Sudiasa who was a brainless creature telling me it is too late for the manager to be available. On top of that he is least bothered and trying to stall the matter by saying that he cannot hear any noise on the phone. In short, he was saying the I am lying and everything is good in the hotel. I was expecting people here to be hospitable, sympathetic. This is my first and the last time in Quest Hotel San Denpasar. I would recommend this hotel to family, friends and everyone to book this hotel only if they want their holidays to be RUINED. Thanks for charging us for 3 days and NOT providing us with air con, wifi, peaceful environment, good customer service and working landline in the room. REPLYING TO HOTEL’S RESPONSE: Reading your message it seems my feedback is truely “INVALUABLE” to you. If you wanted to take action you could have taken on the day I raised the issue. Not now when we are back home and safe. I am not a manager but can still provide you with multiple options: 1. Check the corridor cameras 2. Educate the guys/girls that if they knock the guest’s door one more time they will be chucked out. 3. Call police and take action against them 4. Check their identity/background before checking them in. 5. Contact their guardian or school authority, as it seems they came in a school bus. Unsure, which school/parents/teachers educate their kids to behave so inappropriately. 6. Provide security guard outside our room, as i seriously believe our safety was compromised. 7. On the second day of our stay when we have already raised our concerns still why a night manager was not on duty the next day? Anyways, I’ve spoken to the foolish management and managers. Had they been actually present , it would not have had made any difference. I’ve seen previous reviews people did raise concerns about wifi, air con and the noise and so did I. So far no improvement. So pls stop fooling people. Out of the few listed strategies no strategies were applied to make our stay comfortable. Well! I ensure I will never give you the opportunity to welcome us back. The problem is not with the staff. It is the management and the managers who doesn’t know how to operate the hotel, address the concerns and take appropriate actions when required. HIGHLY DISSAPOINTED:(:(:(