Quest Mount Eden

We love staying at the quest mount eden, service is great, rooms are clean, tidy and cosy. Kitchenette is great!

I booked a room here with my daughter. When I booked the room, I told the hotel that our flight from Australia was arriving at 11.30pm on 12.8.2023 and that we would not be at the hotel until around 1.00am on the 13.8.2023, and received an email confirming our booking, with Check In showing as from 12.00am 13.8.2023. When we arrived and buzzed the night staff, they told us we did not have a booking for the night, after much tooing and froing with the people in the hole in the wall, I asked to speak to the Manager myself. She turned up a few minutes later and said that we could not have made a booking to check in at 12.00am, I pointed out that we had and had received confirmation from the Hotel confirming same. She advised that they had no rooms available, and as we were getting nowhere we asked her to see if she could at least find us a room to stay in for the rest of the night (the alternative was to sleep in our car in the street), she went and made a phone call, spoke in her own language (not english) which is the height of rudeness and came back after some time to say that she had spoken to a colleauge who agreed that we could not have made a booking for the time we did. By that time I was pretty angry and still without somewhere to sleep for the night. We called around ourselves and managed to find a hotel with a 24hr reception that had a room about 15 minutes away. So service was actually disgusting, fancy leaving 2 women out on the street in the middle of the night, talking to a hole in the wall. The room we ended up with the next day was fine, and they did send an email apologising for the mistake on their part and refunded the first nights accommodation, which btw was $400 less that what we had to pay for another room at short notice. I would not stay here again simply because of the staff!