Raintree At Polo Towers, Las Vegas

Polo has been updating its rooms, and ours was updated and clean. Some may not think these rooms were updated, but since our last stay here, our room this time is much nicer and better than some of the other Diamond properties. The location is considered to be in the Strip, but due to F1 racing construction and the new shopping plaza (the old Hawaiian plaza in front of Polo), it’s difficult to access Polo both via a car or walking. The kitchen is very nice to have if you are tired of long lines for dinning on or near the Strip. We had the one bedroom unit and it’s basic, but comfortable for the two of us. for a short stay. The bed was comfortable, but the pillows were too high/thick for us. The valet parking is out sourced and it’s $20 per night and the cashier actually asked for a tip when I had to prepay. So I asked the cashier if I gave a tip when prepaying, do I still need to pay the valet who brought my car to me. She said the tips are still needed when I pick up my car. This is not Polo’s fault, but it is still annoying. There’s a self park parking lot right behind Polo with very easy access and you can pay by phone or an App. The best part about Polo is that it doesn’t have a casino or restaurant , so you can get to your room without miles of walking inside of the property to get to your room.

“Hilton” vacation club… appeared on my Hilton app while searching for a place to stay during my almost one week trip in Vegas. I may have missed the fine prints and a preventative at the check in counter told me this place was recently acquired by Hilton. Therefore all the perks Hilton offers are not available here except two free bottles of water. Even with the resort fee, there is no upgrade, no pool, no $15 food credit, no room clean without 24 hour notice, valet parking only for $25 including a service charge. You receive very annoying texts every a few hours to check in for any needs even though I specifically requested to be opted out from that. The room is old with orange carpet looks like it hasn’t been washed, drainage issue, fridge that freezes everything, etc. Anything I requested including room upgrades (even though I called and I was told I would get upgraded up on arrival), food credit, texting options, a room option at arrival was denied as they explained to me that “the upper management said no”. I felt no interest whatsoever from employees that they care, they were just bought by someone else and confused. If this place was most inexpensive option, I may look at it but otherwise I would avoid this property. And yes, I already talked with multiple people and the final answer was simply no it’s not available. For almost a week I stayed, I did change my own bed sheets, collected/took trash out, cleaned, hand washed dishes, for $250 a day including the resort fee. I was afraid to use the fitness center which included spa. I avoided to use that in case of any hidden charges I didn’t know and “upper management” would say no. Their management, Hilton, on the phone representatives are all not aligned.