Raya Hotel

4/5(147 Reviews) rating

3 Star Hotel

1/28

About hotel

Discover the bustling heart of Nairobi while staying at our conveniently located Raya Hotel. Our prime position grants you easy access to the city's top attractions, making it the perfect home base for your urban adventures. Take a short 5-minute walk to the National Archives to delve into the rich history of the city, or pay homage to the beloved Tom Mboya Statue with just a 9-minute stroll. Our 56 modern and well-appointed guestrooms are equipped with all the necessary amenities to ensure a comfortable and connected stay. From LED televisions to complimentary Wi-Fi, you can stay connected throughout your trip. Refresh yourself in the comfort of your private bathroom, complete with a rainfall showerhead and complimentary toiletries, before sinking into the plush comforts of your bed. And rest assured, with daily housekeeping, your room will always be clean and well-maintained. But wait, there's more! Our hotel goes above and beyond with a range of convenient amenities such as safes to store your valuables, work desks for catching up on tasks, and laundry facilities for a hassle-free stay. Ready to explore the city? Step outside and be greeted by Nairobi's top attractions. From the impressive Kenyatta International Convention Centre to the vibrant City Market and the iconic Parliament Building, there is no shortage of exciting things to see and do. And with Jomo Kenyatta International Airport just 11 miles away, getting to our hotel is a breeze. Feeling hungry? Indulge in a satisfying meal at our on-site restaurant or quench your thirst at one of our 7 bars and lounges. Need help planning your itinerary? Our friendly 24-hour front desk staff are always ready to assist with booking tours and tickets. At Raya Hotel, we are committed to providing a comfortable and convenient stay for all our guests. Start your day off right with a complimentary buffet breakfast and experience the best of Nairobi during your stay with us. Don't miss out on our affordable Raya Hotel room prices, and book your stay at Raya Hotel Online today for a memorable Nairobi experience. Our hotel address is conveniently located at River Road, Nairobi County, Kenya, making it easy for you to reach us.

Highlights

• Located in Nairobi Central, a 5-minute walk from National Archives • Complimentary breakfast served daily • Close to popular attractions, including Thika Road Mall (12.1 km) and Nairobi National Park (12.7 km) • Within walking distance to City Market and American Embassy Memorial Garden • 56 guestrooms with LED televisions and free Wi-Fi • Rainfall showers and complimentary toiletries in private bathrooms • Near the University of Nairobi and City Square • 24-hour front desk, luggage storage, and laundry facilities available • 7 bars/lounges on-site to unwind after a busy day • Easy access to airports, with Jomo Kenyatta Intl. Airport only 17.7 km away and Nairobi (WIL-Wilson) just 5.9 km away.

Quick Facts

Check-In

10:00 AM

Check-Out

12:30 PM

Rooms

Popular Amenities

24-hour front desk

Designated Smoking Areas

Show all Amenities

General Amenities

24-hour front desk

Designated Smoking Areas

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

Private host property.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No elevators.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: KES 0 per person, per day.

Breakage deposit: KES 0 per day.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs and cats are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

Private host property.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

No elevators.

Property does not require health documentation at check-in.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: KES 0 per person, per day.

Breakage deposit: KES 0 per day.

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets allowed.

Pets allowed (no fees).

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Only dogs and cats are allowed.

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Amenities

Location

River Rd, Nairobi

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Ratings & Reviews

4/5

147 Ratings

Anonym

1/5

3 Oct, 2023

We originally wanted to stay for 5 nights but decided to leave after just one night. We didn’t get the rooms we booked online and the whole place was dirty as well. We had cockroaches in our rooms and the toilets were broken (water Came out). The manager didn‘t even said sorry but laughing at us when complaining. He was totally disrespectful to us and not a good host at all. We didn’t get our money back. Worst hotel we have ever been to.

uisfegit akk

4/5

24 Oct, 2023

Good value for money hotel in downtown, room without breakfast is 2000, it's clean, spacious and has a hot shower. Not very quiet but downtown is just that way, not much that can be sone about it.

Andrew Mbaru

1/5

15 Dec, 2023

My Car was vandalized (rear driver side window smashed in with a rock) and items stolen inside despite getting re-assurance from the hotel reception that the security guards would keep my car secure. I had parked outside the hotel and even notified the guards of my intentions to stay over night and yet the staff could'nt bother to make sure customer's belongings were kept safe. I woke up in the morning in utter shock when i was leaving. Upon requesting to see the manager, the Receptionist and staff (tall dark slim man) refused to contact the manager and i was forced out, almost getting assaulted. I lost my car radio, house keys, backpack and headphones. I reported the matter to the police and the management of the hotel were blamed to be solely responsible. UNSAFE and rude receptionist and night guards. I WOULD NEVER RECOMMENED THIS HOTEL TO ANYONE ELSE. NEVER EVER.. Rude receptionist and a thief

Vera TL

1/5

3 Oct, 2023

The worst hotel, I've been to. They couldn't find our booking and put us into a room we didn't book. They told us that we can check in the day after. But nothing happened! The room was dirty and insects were running around. We talked to the hotel manager about the coincidence and he was only laughing at us and being completely disrespectful. So we left earlier and he even spoke to the taxi driver outside to charge us more.

K Orosz

5/5

20 Jun, 2023

This hotel has amazing staff; the women at front desk are immensely professional, friendly and communicative.The security staff are very friendly and professional and ensure the safety of the guests; they also carried our cumbersome bike boxes (we are on a cycling tour) and luggage to our rooms. The restaurant has a delicious breakfast that changes each day so you are never bored with what you are eating. Everyone is very welcoming. If you are a light sleeper bring ear plugs because the kitchen is near the rooms and they work late, but that's about it. I would absolutely stay here again. Thank you so much!

Anonym

1/5

3 Oct, 2023

uisfegit akk

4/5

24 Oct, 2023

Good value for money hotel in downtown, room without breakfast is 2000, it's clean, spacious and has a hot shower. Not very quiet but downtown is just that way, not much that can be sone about it.

Andrew Mbaru

1/5

15 Dec, 2023

Vera TL

1/5

3 Oct, 2023

K Orosz

5/5

20 Jun, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.