Razana Hotel

4.5/5(597 Reviews) rating

3 Star Hotel

1/81

About hotel

When it comes to finding the perfect hotel, convenience and comfort are essential. Look no further than Razana Hotel in Nairobi West, located on Punda Milia Cresent South C, Kenya, to experience both. Our prime location grants easy access to must-see attractions like Nyayo National Stadium and Nairobi Railway Museum, making it the ideal base for exploring the city. But location isn't the only thing that sets us apart. Our 42 air-conditioned rooms are equipped with modern amenities such as minibars and Smart televisions to ensure you have everything you need for a comfortable stay. Stay connected with complimentary wireless internet and catch up on your favorite shows with satellite programming. From desks to safes, our guests can truly feel at home while staying with us. But don't just take our word for it. Our proximity to popular attractions like Strathmore University makes us an ideal option for adventure seekers. After a day of exploring, rejuvenate at the 24-hour fitness center or admire stunning views from the terrace. For business travelers, we offer dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Need to stay connected? We have you covered with free self-parking and a business center. After a busy day, indulge in delicious meals at our restaurant or grab a quick bite at the coffee shop/cafe. Start your day off on the right foot with our complimentary continental breakfast served fresh every morning. And with our convenient location, catching your flight from either Jomo Kenyatta International Airport or Nairobi Wilson Airport will be a breeze. Experience the true essence of Nairobi during your stay at the Razana Hotel. With its unbeatable location and affordable accommodations, it's no surprise why travelers choose us time and time again. So don't wait any longer, book your stay at Razana Hotel online and discover all that Nairobi has to offer.

Highlights

• Conveniently located in Nairobi West, within a 5-minute drive from the airport and railway station • Range of 42 air-conditioned rooms, with Smart TVs and complimentary WiFi • Close to popular attractions such as Nyayo National Stadium and Nairobi National Park (2.5 km) • Easily accessible to business hubs like Times Tower and Parliament Building (3.1 km) • Luxurious amenities including a 24-hour fitness center and terrace with city views • Dedicated business amenities, including multilingual staff and dry cleaning services • Dine at the on-site restaurant or enjoy room service (limited hours) • Free self-parking available for guests • Complimentary continental breakfast served daily • Great for both casual and business travelers seeking comfort and convenience.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Accessible parking

On-Site parking

Designated Smoking Areas

Terrace

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: M-Pesa.

Safety features at this property include a fire extinguisher.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards, mobile payments, and cash.

Mobile payment options include: M-Pesa.

Safety features at this property include a fire extinguisher.

Property does not require health documentation at check-in.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Parking height restrictions apply.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Property does not offer onsite COVID-19 testing.

Special check-in instructions

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹5,321

₹6,838

22% OFF

+ ₹1,078 taxes / night

Earn 63 Reward Points

Flat ₹914.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹5,321

₹6,838

22% OFF

+ ₹1,078 taxes / night

Update Price

Earn 63 Reward Points

Flat ₹914.13 off included with coupon INTSTAY

Amenities

Location

South C, Nairobi

View on Maps

Ratings & Reviews

4.5/5

597 Ratings

Nour B

5/5

11 Sep, 2023

We were really pleasantly surprised by this hotel. We booked it for 2 night one before and one after the safari and it exceeded our expectations. Room were spacious and clean, beds comfortable. Great customer service, they let us leave our big bags there for 4 days and complimentary check in early/check out late. Food at the restaurant was pretty good and it was convenient to have as we didn’t want to go to the center every time to eat. We loved the breakfast!! Walking distance ATMs/bank. No complaints whatsoever.

Virginia L

5/5

25 Sep, 2023

Great hotel close by the airport! Great price and very spacious room! Comfortable too. I had a fridge, kettle with coffee and tea, water bottles. Great view of Nairobi downtown! It is a bit noise outside but nothing major! They accept card and have a good restaurant on the ground level! Front desk helped me with a taxi to airport @2am (2000KES) driver was punctual and very kind (+254796932425). Highly recommended for a great rest!

Carol ngari

3/5

30 Nov, 2023

Located along the Mombasa road highway and convenient for travelers on transit. Good location for easy access to CBD, airport or the SGR Terminus. Rooms are clean and spacious. Was given room near the driveway so it was not quiet. Didn't like their food. Also note their kitchen closes quarter to 10Pm and so getting food past this time Is difficult. The entrance to the hotel looks unsafe but it is really safe.

Mr Ocd

5/5

28 Nov, 2023

Good value for money, nice rooms. Great hotel to stay in for when you arrive in Kenya, before or after a safari trip! We stayed here three nights in total, 2 when we arrived in Kenya, before we went to Amboseli, and 1 when we got back from Mombasa, before we went to Maasai Mara. Restaurant attached to the hotel is nice as well. We recommend the Tikka Masala or Butter Chicken with Naan!

Nour B

5/5

11 Sep, 2023

Virginia L

5/5

25 Sep, 2023

Carol ngari

3/5

30 Nov, 2023

Mr Ocd

5/5

28 Nov, 2023

Mina Moh

5/5

5 Jul, 2023

The service of this hotel was amazing, as soon as we got to the hotel we had staff helping us take our suitcases to the rooms. The rooms were spacious and clean. They had a breakfast buffet which also had wonderful service from the staff, especially from Aidid who helped us throughout. We definitely enjoyed our stay and will be going back very soon.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.