Red Hotel Marrakech

I enjoyed my stay at the Red Hotel when visiting marakesh. Rooms where good and breakfast was good. However the where some hidden fees. I was not made aware of any deposit needed to pay prior to booking. 2000MAD is a lot for someone who's just booked a holiday especially when trying to stick to a budget. I booked through love holidays which definitely stated there was nothing left to pay. Also the tax which I understand. The stay was pleasant. There was building work going on outside which didn't bother me as I was not in my room during the day. The location is very good. 10 minutes taxi ride to the airport and alot of stuff withing walking distance. Trains station across the road. Entrance was via opera Hotel. The rooms. The shower was not in the greatest of shape. It sprayed water awkwardly and was either very hot or cold. It was hard to get the right temperature for me. The water pressure was great but the shower head had spoiled it. The bathroom I had was a good size. I felt the room was abit dusty and the floor hadn't been mopped and cleaned well enough before I got the room keys. The beds where clean and spotless. The minibar is quiet pricy. I recommend getting your own beverages from the shops near the hotel. They offer a laundry service which I didn't use. The hairdryer suddenly stopped working. However, I managed to get it to work again by taking the power card out and re powering the room. These small issues did not ruin my holiday however. My refund was returned immediately at check out. I payed this deposit using my bank card and it was in my account within the hour of issuing the refund. The staff were amazing, and the security is always helpful if needing a taxi, etc. I would recommend this hotel for convenience and more budget friendly option especially with the breakfast. Taxis are always nearby and you can always find a load of taxi drivers outside the train station or in its carpark. There's a few good food spots a short walk away. Menara mall is a easy 20-minute walk away. M-Avenue is a short walk away. Menara Gardens is close by too. Overall, I recommend this hotel and would visit again. P.S majority of the staff have great language skills. English, Arabic, French.

There's a lot they don't tell you about this hotel. Firstly you are basically booking with the Opera Plaza Hotel but your room will be in the Red Hotel. Everything is run by the Opera Plaza Hotel as is it joined to it which is pretty misleading. We were not informed of this nor the loud construction works that were going on during the whole time we stayed there. We also had to pay a deposit more than triple the amount we agreed to when we reserved the room. We showed the receptionist that the deposit stated it was £45 but we actually had to deposit £160 because 'we had a long stay at the hotel'. Found this very misleading and this was a lot to pay for a deposit. We literally had to ask 6 times to finally get to borrow an iron, each time they told us yes and then it never turned up. Stayed in much better 4 star hotels. Just found the whole experience misleading which is why I wanted to review it but some of the staff were really nice ! Also the photos of the room look much better than what they are in reality