Residence Inn Houston Northwest/Willowbrook

4/5(448 Reviews) rating

3 Star Hotel locationPin

Houston, Texas

Residence Inn Houston Northwest/Willowbrook exterior_detail

1/76

About hotel

Experience unparalleled comfort and luxury at the Residence Inn by Marriott Houston Willowbrook. Our hotel, located at 7311 W Greens Rd, Texas77064, United States, is the perfect base for your trip to vibrant Willowbrook. Our guestrooms have been carefully designed to provide you with the ultimate in relaxation and convenience. Cozy up by the fireplace, catch up on your favorite shows on our LCD televisions, and whip up a meal in your fully-equipped kitchen with a full-sized refrigerator and stovetop. Enjoy uninterrupted connectivity with our free Wi-Fi and unlimited local calls. Whether you're traveling for business or leisure, our hotel is strategically situated near top attractions like the thrilling Mountasia Houston and the popular Willowbrook Mall. For the adventurous, don't miss the chance to visit Stone Moves for indoor rock climbing or attend a conference at the Houston Methodist Willowbrook Hospital. Golfers can improve their game at the nearby Champions Golf Club, while tennis enthusiasts can take advantage of our outdoor court. Nature lovers can escape to the Kickerillo-Mischer Preserve or 100 Acre Wood Preserve for a peaceful retreat. After a day of excitement and exploration, unwind in our indoor pool or break a sweat in our 24-hour fitness center. We also offer free Wi-Fi, a relaxing picnic area, and barbecue grills for added convenience. Business travelers will appreciate our state-of-the-art business center and express check-in services. Fuel up for the day with our complimentary breakfast, and take advantage of our free self-parking and wired internet access. Experience the comfort and convenience of our hotel and book your stay at the Residence Inn by Marriott Houston Willowbrook online today. Your home away from home in Houston awaits.

Highlights

• Convenient location in Houston's Willowbrook area • Minutes away from Mountasia Houston and Willowbrook Mall • Around 23 km from CityCentre and 25 km from Memorial City Mall • Spacious guestrooms with fireplaces and fully-equipped kitchens • Complimentary WiFi and cable programming for entertainment • Close proximity to various popular attractions, including Stone Moves Indoor Rock Climbing and Champions Golf Club • Within 3 km of Houston Methodist Willowbrook Hospital and Aerodrome • Indoor pool, outdoor tennis court, and 24-hour fitness center available for recreation • Complimentary breakfast and free parking on-site • Ideal for both business and leisure travelers with a business center and express check-in available • Easily accessible from George Bush Intercontinental Airport and Houston William Hobby Airport (approximately 27.5 km and 51.1 km respectively) • Budget-friendly options with luxury amenities for a comfortable stay.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Accessible parking

Indoor pool

BBQ/Picnic area

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Accessible parking

Indoor pool

Activities

BBQ/Picnic area

Services

Gym

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards and debit cards; cash is not accepted.

Safety features at this property include a deadbolt lock.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 150.00.0.525 percent destination fee will be charged.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards and debit cards; cash is not accepted.

Safety features at this property include a deadbolt lock.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: USD 150.00.0.525 percent destination fee will be charged.

We have included all charges provided to us by the property..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)..

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Pets allowed.

₹9,322

₹10,130

8% OFF

+ ₹1,404 taxes / night

Earn 107 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹9,322

₹10,130

8% OFF

+ ₹1,404 taxes / night

Update Price

Earn 107 Reward Points

Amenities

Location

W Greens Rd, Houston, Texas, 77064

View on Maps

Ratings & Reviews

4/5

448 Ratings

Todd Sherwood

1/5

19 Jan, 2024

The room was fine but they sneak in an extra $12 per day to park your car. That is just a scam. Further, I got charged $100 after the fact for some issue with my room but have no idea what it was. They are just looking to nickel and dime you. There are plenty of other nice hotels right in this area. Go somewhere else.

Peter Pietramala

5/5

10 Aug, 2023

Best move I made was bringing my business travel here. I’ve always stayed near the mall and love the location but this hotel was in a very quiet location, still walking distance from the mall. Across the street is 24 hour fitness. The room was spacious, clean, quiet and a huge fully functional kitchen. I was able to fully stock it. Morning breakfast offered was good. No complaints at all. This is now my place to stay for my Houston stops.

Jordan Rose

1/5

15 Jan, 2024

Horrible experience. I came in on a red eye with my family. Front desk associate had zero customer service and didn’t have the training necessary to check me in. I provided everything she needed even called customer support for her and she still didn’t know how to check me in. All while I had a screaming baby in the car and two upset pre teens. Showed confirmation email and everything and got nowhere. Checking in ended up taking almost 40 mins in the middle of the night. The crazy part is the associate had a bad attitude with me like it was my fault she didn’t know how to check me in. She should have called a manager or support. I’m a titanium member so I book with Marriott frequently, and this was by far the worst experience I’ve had. To top it off the whole second floor smelled like cigarettes as we walked to the room. Like someone was puffing Newport’s next to my families face. We didn’t even complete the stay the next day I checked my family out early and booked a hotel at the City Place Marriott in spring.

Telsa Riley

3/5

22 Sep, 2023

My husband is here on work for two weeks so the kids and I came to stay during that time to visit- I will say all the staff we have encountered have been truly amazing- so friendly, kind, helpful and professional, if it wasn’t for the staff…I would have changed our hotel location …we got the 2 room suit which was nice when we first walked in- just hot, we’ve been here for a week so far and the room never gets cool, ever… I like it cold and we’re on the bottom floor… but it never goes under 73/74… and during the day it sits at 75/76 and I’m dying- the fridge never got fully cold either even on the coldest setting.. we had to leave the water, pop and lunch meat in the freezer for hours to actually get cold.. the ice maker didn’t work button was broke off and there was no catch bucket to even put ice in… so we’ve just been buying ice bags from the gas station cause they don’t have ice machines- the pool is small but with littles I was grateful that it’s indoors- the breakfast is not great and they don’t have many options- but my kids just eat waffles eggs and cereal anyways so not too big of a deal- we did buy our own coffee creamer cause I don’t like milk or just plain half n half with coffee… and their options are extremely limited I normally like residence inn but I need a working fridge when we’re staying that long and I absolutely need a room that will get cold… it seems like the air vent in the king bedroom wasn’t working at all, cause the other bedroom with the queen bed felt about 10 degrees cooler… but still not cold enough- we were sweating in the room everyday and the hallways were even worse the hallway thermostat read 78 and I could barely breathe! Besides that, the rooms were clean, I think the carpets need a deep cleaning and the kitchen is outdated but I really don’t care about the cabinets not being updated as long as the room is clean and cold- and it was only clean lol The front desk clerks were absolutely wonderful people tho- day shift and night shift! What a joy they are! If it wasn’t for the staff I would have only given 2 stars

Todd Sherwood

1/5

19 Jan, 2024

Peter Pietramala

5/5

10 Aug, 2023

Jordan Rose

1/5

15 Jan, 2024

Telsa Riley

3/5

22 Sep, 2023

Jethsa Rojas

5/5

9 Dec, 2023

I have been to different hotels but without a doubt this has been the best, the quality of service is excellent from the cleaning staff to the people at the reception. I had a very nice experience, I blindly recommend it

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.