Resident City Hotel

4.7/5(360 Reviews) rating

4 Star Hotel

1/44

About hotel

"Welcome to Resident City Hotel, a luxurious 4-star retreat in the heart of Almaty, Kazakhstan. Situated in the Almaly District, our hotel offers a unique blend of modern sophistication and historic charm, making it an ideal destination for discerning travelers seeking a memorable stay. From the moment you arrive, you will be captivated by the architectural elegance and interior design that define our hotel. The lavish furnishings, art collections, and inviting atmosphere create a sense of luxury and comfort that sets us apart from other accommodations in the area. With 86 guestrooms featuring minibars, Smart televisions, and complimentary wireless Internet access, you can make yourself at home and stay connected throughout your stay. The private bathrooms with showers, hair dryers, and bathrobes provide a touch of indulgence, while the safes and desks offer convenience and peace of mind. Whether you are traveling for business or leisure, Resident City Hotel has everything you need for a comfortable and enjoyable stay. Our prime location puts you within walking distance of popular attractions such as Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Hippodrome. Explore the rich culture and history of Almaty with easy access to landmarks like 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. After a day of sightseeing, return to the hotel to enjoy recreational amenities including a fitness center, bicycles for rent, and complimentary wireless Internet access. Indulge in Eastern European cuisine at Le Grill Panorama, one of our two restaurants, or relax with a drink at the bar/lounge. For those planning events, we offer 807 square feet of conference space and a meeting room, along with dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is available for a surcharge, and free self-parking is provided onsite. Whether you are traveling for business or leisure, Resident City Hotel offers a range of accommodations to suit your needs. From luxurious suites with breathtaking views to spacious rooms with modern amenities, each guest is treated to personalized service and exceptional hospitality. Our world-class amenities include a state-of-the-art spa and wellness center, exquisite dining options that celebrate local flavors and international cuisine, and a range of services designed to exceed your expectations. But don't just take our word for it - hear what our guests have to say about their experiences at Resident City Hotel. ""The service was impeccable

Highlights

the rooms were spacious and comfortable

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

On-Site parking

Concierge desk

Bicycle rentals

Hiking

Airport shuttle service

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

On-Site parking

Concierge desk

Bicycle rentals

Activities

Hiking

Services

Gym

Airport shuttle service

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: New Year's Day (1 January) Gala Dinner per adult: KZT 25000.

New Year's Day (1 January) Gala Dinner per child: KZT 13000 (up to 12 years old).

We have included all charges provided to us by the property..

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: New Year's Day (1 January) Gala Dinner per adult: KZT 25000.

New Year's Day (1 January) Gala Dinner per child: KZT 13000 (up to 12 years old).

We have included all charges provided to us by the property..

One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Zheltoksan St, Almaty, 050004

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Ratings & Reviews

4.7/5

360 Ratings

Mahid Patel

5/5

6 Oct, 2023

Very nice location staff are very nice the restaurant for the breakfast is very fancy. Great hotel

wajahat tufail

4/5

7 Oct, 2022

Highly Recommended !! Spacious rooms with comfortable beds. Standard rooms are little small in size However Dulex rooms are perfect in Size. Customer service is good. Water is always hot as required, Heating system of rooms are working great. Wifi is working very good speed. The only problem i faced was breakfast. Breakfast is below average with very limited options. They could improve it for great stay. Rest all are fine. Will definitely visit again.

Audrey Ngo

4/5

15 Jun, 2023

Clean room, comfortable bed after a tiring multi-day road trip, good breakfast buffet and a convenience shop in front of the hotel. 5th floor has a view of the Tien Shan mountains.

Mahid Patel

5/5

6 Oct, 2023

Very nice location staff are very nice the restaurant for the breakfast is very fancy. Great hotel

wajahat tufail

4/5

7 Oct, 2022

Audrey Ngo

4/5

15 Jun, 2023

Clean room, comfortable bed after a tiring multi-day road trip, good breakfast buffet and a convenience shop in front of the hotel. 5th floor has a view of the Tien Shan mountains.

Mira Intwala

5/5

21 Feb, 2023

Best suite room experience. Located in City. Big supermarket across the road. Grt staff and has beautiful display of painting. And they have blue Bentley in display;)

william li

3/5

11 Oct, 2023

Far from the city center. The reception desk can only speak Russian and kazak They were not willing to help guests

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.