Resorts World Sentosa - Hotel

4.2/5(1.62K Reviews) rating

5 Star Hotel

Resorts World Sentosa - Hotel point_of_interest

1/3

About hotel

Discover the sensational charm of Singapore with a stay at the luxurious and highly-rated Resorts World Sentosa - Hard Rock Hotel (SG Clean). Located in the bustling entertainment district, our 5-star property offers 364 spacious and well-appointed guestrooms, each equipped with modern amenities such as LCD televisions and complimentary Wi-Fi access. Our prime location puts us within easy reach of popular attractions like Adventure Cove Waterpark, S.E.A. Aquarium, and Universal Studios Singapore, making us the perfect choice for travelers looking for both luxury and convenience. Step outside our doors and explore the vibrant streets of Singapore, or take a leisurely stroll to nearby Mount Faber Park for a scenic nature walk. But don't forget to take advantage of our exceptional on-site facilities. Take a dip in our refreshing outdoor pool, work up a sweat at our 24-hour fitness center, and stay connected with complimentary Wi-Fi throughout the hotel. Our dedicated concierge service is available 24/7 to assist you with any needs, and our business center and dry cleaning/laundry services ensure that you have everything you need for a comfortable stay. Satisfy your cravings at our in-house restaurant, Sessions, where a diverse selection of delectable dishes awaits. Unwind with a drink at our bar/lounge or grab a quick bite at the snack bar/deli. Don't miss out on our delicious full breakfast served daily for a fee. With our attentive staff, convenient amenities, and unbeatable location, Resorts World Sentosa - Hard Rock Hotel (SG Clean) offers a memorable and luxurious experience. And getting to and from our hotel couldn't be easier, with three airports in close proximity, including Singapore Changi Airport, Seletar Airport, and Senai International Airport. So why wait? Book your stay with us now and experience affordable luxury in the heart of Singapore at Resorts World Sentosa - Hard Rock Hotel (SG Clean). Don't forget to take advantage of our unbeatable room prices, only available when you book online. So pack your bags and get ready for a unforgettable journey through the extraordinary sights and sounds of Singapore.

Highlights

• Ideal location for both leisure and business travelers, steps away from Adventure Cove Waterpark • Luxurious and well-equipped guestrooms for a comfortable stay • On-site amenities include an outdoor pool and 24-hour fitness center • Complimentary Wi-Fi available throughout the hotel • Within walking distance of top tourist attractions such as S.E.A. Aquarium and Universal Studios Singapore • Close proximity to Singapore Changi Airport (27.4 km) and Seletar Airport (24 km) • Conveniently located near Sentosa Golf Club and Mount Faber Park • Business center and concierge services available for business travelers • Snack bar and bar/lounge on site for a quick bite or drink • Free valet parking for guests' convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

364

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Valet parking

Concierge desk

Banking services

Children's Pool

Breakfast available

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Shops and commercial services

Smoke-free property

Snack bar

Vending machines

Bell staff/porter

Valet parking

Concierge desk

Banking services

Activities

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Pet Policy

Pets not allowed.

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Amenities

Location

Sentosa Gateway, Singapore, 098139

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Ratings & Reviews

4.2/5

1.62K Ratings

Jeff C

5/5

16 Jan, 2024

Great rooms, really high ceilings made them feel spacious. All staff were fantastic, the only issue I found was they shut the pool bar at 6.30pm or whenever it rains, which for Singapore in summer is almost everyday, even if it's only for 20 mins, the majority of the time it was closed. They are also in the process of shutting down the souvenir store so minimal stock and there is no longer a kids club. The gym looked good and the pool was huge including a lap pool. The highlight was the view, location and buffet breakfast open till 11am!

Cherie Fong

5/5

21 Dec, 2023

Had a staycation with my mom and kids. Had a greenery outside view with cable cars. The room is big with 2 queen size beds and 1 pull out bed (which was discovered by my kid). Didn't like the wooden floor as it can be quite cold if we lower the temperature of the air con. 1 of the lighting at my room was not lighted up when we tried out how the lighting is like. The kids love the pools as they have quite a few types of pools - pool with sand, kids pool, jacuzzi etc. The breakfast spread is so so. As we went for a swim at the pool with sand, we requested for a make up of the room as the floor was filled with sand, but they never came even we make a call requesting for it before we head out for dinner. They compensate us with free breakfast till the end of our stay. It will be even better if they can provide bed room slippers for kids as well.

CC CC

2/5

28 Dec, 2023

The room we booked was spacious, which plenty of amenities. Location is okay with a shuttle bus service allowing easy travelling around. However, the room was not very clean, with a very strong ammonia (urine) smell in both the bed area and bathroom. Housekeeping was not efficient as we asked them on 2 seperate occasions to clean the room, and they replied that they would do so "later". However, they never did. Pity.

Cyndi Sim

1/5

21 Jan, 2024

On 21 Jan 2024 at about 3.40pm, my family and I arrived at Hard Rock Singapore for our planned staycation. An Indian staff asked my husband, "Are you here for delivery?" Firstly - I am thinking hard. By driving my family car with kids and luggage. Do we look like a family coming to Hard Rock Singapore for DELIVERY? Secondly - Should all of us dress up in clothes with giant DIOR prints and carry LV trunks to show that we are entitled guests of Hard Rock Singapore Thirdly- Being a front line staff of Hard Rock Hotel. There is no basic greeting of "Good Afternoon". I want to show my greatest appreciation to this staff for making my FIRST AND LAST stay in Hard Rock Singapore truly extremely MEMORABLE

Evangeline Tan

3/5

17 Dec, 2023

Came here for a staycation. Check in was smooth and fast. The doorman was very welcoming however the reception somehow lack that hospitality factor. Although not rude, but lack that warmth. However the amenities in the room and the view made up for what is lacking. The wardrobe is impressive! It is accessible from the front and also from the toilet! Ample amenities were supplied. Only the quality of the toothbrush is not great. The rest are still acceptable. Room size is also not big but doesn’t feel cramped. The lighting in the room is something they may have to work on. Despite having a light directly above the work table. It’s still not bright enough. One cannot fault them on cleanliness of the room. Overall, it’s a good place to have a staycation, away from the hustle and bustle of the city. This hotel offers only one complimentary free parking per day so to access to other parts of Sentosa, one had to use the monorail which is a down point compared to Amara Sanctuary and One Degree 15 which offer unlimited free entry and exit throughout one’s stay. You may not want to consider this hotel if you like to use the car to travel around the island.

Jeff C

5/5

16 Jan, 2024

Cherie Fong

5/5

21 Dec, 2023

CC CC

2/5

28 Dec, 2023

Cyndi Sim

1/5

21 Jan, 2024

Evangeline Tan

3/5

17 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.