Rixos The Palm Luxury Suite Collection

4.7/5(8.51K Reviews) rating

5 Star Hotel locationPin

Dubai, Dubai

Rixos The Palm Luxury Suite Collection exterior_detail

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About hotel

Discover the epitome of luxury and serenity at our magnificent 5-star hotel, ideally located in the bustling city of Dubai. Situated on the prestigious Palm Jumeirah, Rixos The Palm Luxury Suite Collection offers effortless access to the city's iconic landmarks and attractions. Immerse yourself in the lap of opulence within our meticulously designed 80 air-conditioned rooms. Each space has been carefully crafted with your utmost comfort in mind, ensuring a truly blissful experience. Relax and unwind on our Select Comfort beds, adorned with premium bedding and cozy down comforters, guaranteeing a peaceful night's sleep. Stay connected with complimentary wireless Internet access, while the plasma televisions with digital programming provide endless entertainment options. The private bathrooms, featuring designer toiletries and bidets, add an extra touch of extravagance to your stay. Embark on a journey of ultimate relaxation at our comprehensive spa, where you can indulge in rejuvenating massages, invigorating body treatments, and revitalizing facials. Take a refreshing dip in one of our two outdoor swimming pools or soak up the sun on our exclusive private beach, immersing yourself in the breathtaking views that surround you. For our esteemed business travelers, we offer a 24-hour business center and state-of-the-art conference facilities, perfect for hosting meetings and events of any size. Our dedicated concierge services are readily available to cater to your every need, ensuring a seamless and stress-free experience. Satisfy your culinary desires at our three exceptional on-site restaurants, tantalizing your taste buds with a wide array of delectable dishes. Unwind with a refreshing beverage at one of our poolside bars or beach bars, or indulge in the sophisticated ambiance of our bars/lounges. For added convenience, our 24-hour room service is at your disposal, ensuring that your cravings are satisfied at any time. With its close proximity to Aquaventure, Lost Chambers, Jumeirah Beach, and Dubai Marina Mall, our hotel serves as the perfect starting point for exploring the city's captivating attractions. The Dubai International Airport is just a short distance away, guaranteeing a seamless arrival and departure experience. Experience an unparalleled stay at Rixos The Palm Luxury Suite Collection and create unforgettable memories in the vibrant tapestry of Dubai's enchanting cityscape. Book Rixos The Palm Luxury Suite Collection online now to avail of our affordable room prices. Our hotel address is East Crescent Plot 40, Palm Jumeirah, United Arab Emirates, making it easily accessible for our valued guests.

Highlights

• Located in Palm Jumeirah, Dubai, within a 15-minute drive of Lost Chambers and Aquaventure • 5-star hotel with 80 air-conditioned rooms featuring espresso makers and plasma televisions • Complimentary wireless Internet access and digital programming available • Close proximity to attractions such as Aquaventure (5.9 km) and Lost Chambers (5.9 km) • Full-service spa, 2 outdoor swimming pools, and private beach available for relaxation • Amenities include concierge services, babysitting (surcharge), and complimentary wireless Internet access • Business amenities include a 24-hour business center and conference facilities • Dining options include 3 restaurants, 3 bars/lounges, and 2 beach bars • Airport distances: Dubai Intl. Airport (42.7 km), Al Maktoum Intl. Airport (52.4 km), Sharjah Intl. (69.5 km) • Free valet parking and roundtrip airport shuttle available (surcharge)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Valet parking

Designated Smoking Areas

Concierge desk

Banking services

Baby Sitting / Child Services

Children's Pool

Game Room

Tennis on site

Tennis court

Breakfast available

Coffee/tea

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Valet parking

Designated Smoking Areas

Concierge desk

Banking services

Activities

Baby Sitting / Child Services

Children's Pool

Game Room

Tennis on site

Tennis court

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: AED 500 per night.

New Year's Eve (31 December) Gala Dinner per adult: AED 2890.

New Year's Eve (31 December) Gala Dinner per child: AED 1450 (from 4 to 12 years old).

A tax is imposed by the city: AED 20.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests booked in All-Inclusive rates for 2 nights or more receive access to à la carte meals at L'Olivo and Toro Loco restaurants. Guests booked for 1 night in All-Inclusive rates receive meals at the buffet restaurant.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: Deposit: AED 500 per night.

New Year's Eve (31 December) Gala Dinner per adult: AED 2890.

New Year's Eve (31 December) Gala Dinner per child: AED 1450 (from 4 to 12 years old).

A tax is imposed by the city: AED 20.00 per accommodation, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

East Crescent, Dubai, Dubai

View on Maps

Ratings & Reviews

4.7/5

8.51K Ratings

David Martin

5/5

24 Jan, 2024

We stayed at The Rixos on the Palm end of January 2024. The weather was perfect for us and our little 3 month old baby girl. The location is right on the top edge of the palm so therefore it’s super private with its own long beach, 4 pools (1 adult only, 2 kid friendly non-alcoholic and 1 with a swim up bar). The hotel in general is very quiet and relaxing. There is a separate kids club and pool, which looks a lot of fun for the kids and attentive staff. For us we chose the quiet pool near the seafood restaurant and a stand out for us was a secluded little section at the back (photo attached) and one of the staff members Nelson. We saw Nelson each day and he was very attentive, making sure we had plenty of refreshments and bringing a great energy and friendly personality. The staff definitely elevate the experience. The only room for improvement is in the hotel rooms themselves. They’re clean and well attended but could do with a revamp just to keep up with the rest of the hotel.

Paul Weston

5/5

15 Jan, 2024

Can't fault the place. For an all inclusive the food and drinks are excellent as are the staff who are very friendly and attentive. The food and service in the restaurants is excellent and the drinks selection is great, lots of cocktails to choose from and a good selection of premium spirits and multiple beers. The place is spotlessly clean and even our basic room was large with both a bath and shower. The beach area was clean and there was good service on the beach and by the pool. It's located at the far end of the palm so a bit of a distance to get off the palm but decent views and with the typical Dubai weather it's a great location for a break in the sun.

Simone De Boer

4/5

29 Dec, 2023

We had such a great experience. The staff is incredible, so nice and so sweet to our kids. You were perfect. We loved the food. The rooms were clean. We had a room that might need a little update. Some damage on the floor and walls, a rubber strip at the window that was a bit loose. Minor stuff, did not affect the stay for us but would have made it a 10

adlouisa

5/5

12 Dec, 2023

The resort is consistently exceeeding my expectations! Steakhouse is superb in service with Katherine attending to us she did not only introduced the dishes but made smart suggestions as well, and took time to take last minute requests! Such an asset to any fine dining restaurant. Will come back to this outlet and hoping to meet bubbly and service -oriented attendant. Food is amazing! And clearly exceptional!

David Martin

5/5

24 Jan, 2024

Paul Weston

5/5

15 Jan, 2024

Simone De Boer

4/5

29 Dec, 2023

Andrey Lagutin

5/5

30 Jan, 2024

I'm very pleased with the hotel. The food here is very good, the staff is friendly, there is great live music and I would like to clarify an important detail: I have a friend named Abadul who works here as housekeeping staff. I want to say that he is the most ideal employee I have ever met and I am glad that I met a person like him. EVERYTHING IS VERY COOL!!!

adlouisa

5/5

12 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.