Roland House Apartments

3/5(68 Reviews) rating

3 Star Hotel locationPin

London, England

1/58

About hotel

Looking for an indulgent and convenient stay in the vibrant city center of London? Look no further than Roland House Apartments. Our luxurious apartments provide a perfect base for exploring top attractions, including Hyde Park, Buckingham Palace, and Oxford Street. Our prime location gives you easy access to the hustle and bustle of the city, as well as endless shopping, dining, and entertainment options. Leave the chaos of the city behind and retreat to one of our 94 individually decorated guestrooms. Each room offers all the amenities needed for a comfortable and homelike experience. From spacious living areas to fully equipped kitchens with refrigerators and microwaves, we have everything you could possibly need. Plus, enjoy complimentary wireless internet and LCD televisions for your entertainment. At Roland House Apartments, you can truly immerse yourself in the culture and energy of London. Our prime location is within walking distance of popular attractions such as the Natural History Museum, Science Museum, and Victoria and Albert Museum. And with convenient transportation options close by, you can easily explore must-see sights like Kensington Gardens, the Thames River, and Royal Albert Hall. After a day of exploring, come back to our fully-equipped fitness center or take advantage of our concierge services and complimentary wireless internet. Our 24-hour front desk, luggage storage, and laundry facilities are also available for a stress-free stay. Traveling to London? Our apartments are easily accessible from major airports, including Heathrow, London City, Gatwick, and Luton. Book online today and experience affordable accommodations at Roland House Apartments. Enjoy the epitome of luxury and convenience in the heart of London, located at 121 Old Brompton Rd, EnglandSW7 3RW, United Kingdom. Don't wait, book now to avail the best Roland House Apartments room prices and book Roland House Apartments online!

Highlights

• Located in central London, close to popular tourist attractions • Conveniently located near the airport (22.9 km) and railway station (1.9 km) • Boutique-style apartments with individually decorated guestrooms • Rooms equipped with modern amenities like free WiFi, refrigerators, and microwaves • Within 10 minutes' drive from top attractions like Hyde Park and Natural History Museum (0.9 km) • Offers a fitness center and complimentary internet access • Business amenities include a 24-hour front desk, luggage storage, and laundry facilities • Easy access to major transportation options for both business and leisure travelers • Nearby attractions also include Science Museum (1.0 km) and Victoria and Albert Museum (1.1 km) • Wide range of options for all budgets, from luxury to budget-friendly choices.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Concierge desk

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Concierge desk

Services

Gym

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of GBP 150 will be collected before check-in.

We have included all charges provided to us by the property..

The property is professionally cleaned.

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 45 (exact amount varies) at check-out.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has indicated there is a smoke detector on the property.

Safety features at this property include a fire extinguisher and a security system.

This property is professionally cleaned.

Professional property host/manager.

Property uses a professional cleaning service.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of GBP 150 will be collected before check-in.

We have included all charges provided to us by the property..

The property is professionally cleaned.

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of GBP 45 (exact amount varies) at check-out.

Pet Policy

Pets not allowed.

₹11,549

₹14,244

19% OFF

+ ₹285 taxes / night

Earn 118 Reward Points

Flat ₹1,690.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹11,549

₹14,244

19% OFF

+ ₹285 taxes / night

Update Price

Earn 118 Reward Points

Flat ₹1,690.50 off included with coupon INTSTAY

Amenities

Location

Old Brompton Rd, London, England, SW7 3RW

View on Maps

Ratings & Reviews

3/5

68 Ratings

Cheryl Strachan

1/5

3 Jun, 2023

We found that the entrance to the property was in need of a clean up. The staff showed us an apartment that was dirty and unkempt. Did not appreciate that we were not happy with it. Showed another apartment not much better but having paid a lot of money with no possibility of a refund we didn’t see any choice but to take it. One bedroom door only half opened to the bed. The kitchen area needed cleaning. What crockery was there was chipped. The cutlery needed cleaning and was inadequate. The blinds in the bedroom could only be put up by getting on the bedside table. I would not recommend that anyone think that they are getting value for money. Found that the staff seemed to be in contempt of us . Most unhelpful when enquiring about anything. When asked on booking out would not organise a taxicab. I would not recommend anyone staying there

Sue Gibson

1/5

3 Jun, 2023

Absolutely disgusting filthy rooms, and no care factor from staff. These are not serviced apartments, so little is provided, can't even wash the filthy dishes, nothing to wash them with. Nothing to sweep the floor yet you are expected to leave the place clean. Staff would not even ring a taxi. Do not stay here. Shame I can't post the photos I have of the 1 extremely well used scratched saucepan plus the very second hand furniture

Samuel Fuller

1/5

20 Nov, 2022

Room is fine, the dishes that were in the room were dirty. The worst part is the service of those hotel. We were told that we can could check in at 3, and after a long day of travel all we wanted to do was relax a little. Instead we were told we couldn't check in because our room wasn't ready. When it was an hour later, the condescending lady at the front desk sent us to the wrong room. Later in the evening, we were started when someone randomly entered our room. Turns out the front desk assigned another person our room and gave them our key. By far the worst hotel I've ever stayed at. It's not that hard to simply be better.

Ves

2/5

11 Oct, 2022

The apartment was okay and clean. However, the furniture was quite old and we did not have any forks and very little dishes overall. You’d expect to be able to cook in a flat. The staff was miserable. They do not get it that before you leave you would like to have a confirmation that the room has been checked and you will get your deposit back. They think we should trust them. Well, following the same logic then they should not take any deposit and just trust everyone.

Mohit Kapadia

1/5

30 Jul, 2022

We lived at Roland House Apartments for three months (Feb 2022 - May 2022) and had the worst experience of our life. The only good thing about this place was the location - it is close to the Gloucester Road and South Kensington tube stations. Otherwise there is just too many things wrong with this place! 1. The flat was furnished but the furniture and the cooking utensils were of substandard quality. I expected better quality for the price paid. The lamps were not working because there were no bulbs in the lamps! The water pressure in the shower was low and the water was not hot enough. There was also leakage in the room twice (I had to call reception to get it fixed). 2. The staff were very rude. They need some serious customer service training to learn how to talk to customers. 3. The rooms are accessed using the access card. The access card system stopped working for a few days so the door had to be opened by a staff member using the master key. This was a hassle. In the end, they asked me to move to another room! 4. I had cash in the room which got stolen. There was no forced entry into the room so it would have to be a staff member with access to the room. Apart from lodging a police complaint, I raised this with the building manager but he refused to investigate, help me gather evidence or take responsibility for what had happened. I could not move out due to the contract. 5. Fresh towels and linen are provided weekly. These did not arrive on time. When they were delivered, they had certain things missing. The pillow cases and the duvet were also torn many times. 6. The internet hardly ever worked so I wouldn't recommend relying on it. Overall, the customer service was terrible, the quality of the flat and the furniture was below average, and the place was not secure. I would suggest that you choose another place to stay! You'd rather travel a little longer than have your money stolen and bear rude staff!

Cheryl Strachan

1/5

3 Jun, 2023

Sue Gibson

1/5

3 Jun, 2023

Samuel Fuller

1/5

20 Nov, 2022

Ves

2/5

11 Oct, 2022

Mohit Kapadia

1/5

30 Jul, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.