Royal Garden Suite and Hotel

I am glad that I chose Royal Garden to stay while traveling between cities. Whether it was location, room or service, it met my expectations. Seeing the clean environment and friendly staff attracted me even more to this suite hotel, thank you. (especially the receptionist Mr. Muhammed is a very caring and help-oriented employee, I would like to thank him also)

We checked in at the hotel on Thursday, October 5 at night, the next day we left the tour early, approximately 8 am, as we stayed for 3 nights, obviously we left all our belongings thinking that it was a safe hotel, since we traveled with the MegaTravel agency which is a very important international agency and we assumed that it had standards of quality, attention and above all security in the hotels to which it sends groups of travelers. Our surprise was when we returned to the room and saw that they had checked our suitcases, in which I left my wallet inside a bag, inside a suitcase, a place in which the maid or anyone who had entered the room You shouldn't check, when we realized this we checked our wallet and saw that more than $3,500 Mexican pesos had been stolen from us!! And we were not the only ones, three more rooms in our group also had all the money they left INSIDE THEIR SUITCASE stolen, we understand the mistake of not having put our belongings in the safe, but I have also worked in hotels all over Mexico and internationally and I know perfectly well the protocols that must be followed around the world, within these it is perfectly stated that the maid can NEVER check our private belongings and even less so if my suitcase is closed, check my hand bag and everything we had Inside, it is a total lack of respect, we talked about this situation with the manager, who supposedly promised to check the cameras and others to give us a solution, to which in our three days of stay he never gave us a solution, until the day of check-in out only asked us for a letter to leave our information, arguing that she checked cameras and keys and that the maid was only in the room for three minutes (in which of course she did not clean since we did not have toilet paper and the towels were still lying around and wet. on the floor just as we had left them, he only came in to check our suitcases and steal our money). Terrible attention, terrible service and terrible resolution on the part of the supposed manager, the truth is that the hotel left us with a lot to be desired since the problem was not with a single room, there were several people from the same group and I can't imagine how many more people it has affected. past this.