Royal Palace Hotel

4.2/5(563 Reviews) rating

3 Star Hotel

1/31

About hotel

Experience the grandeur and comfort of the Royal Palace Hotel, situated in the bustling Turksib District of Almaty. Perfectly located just a 5-minute drive from the popular MEGA Park and Gabit Musrepov Kazakh Theatre for Children and Youth, our hotel offers unbeatable convenience and opulence. Choose from our selection of 72 exquisitely designed rooms, all fully equipped with modern amenities to elevate your stay. Enjoy the cool air-conditioning, stay connected with complimentary Wi-Fi, and catch up on your favorite shows on our cable TV. Our variety of room types, including spacious suites, caters to the needs of families, couples, and business travelers. Delight in a refreshing shower in your lavish private bathroom, equipped with a hairdryer and soft bathrobes. Our hotel's central location offers easy access to popular tourist destinations such as the 28 Panfilov Heroes Memorial Park and Hippodrome, both within a 5-kilometer radius. Immerse yourself in the vibrant local culture by visiting the Zenkov Cathedral, Almaty Cathedral, or the Museum of Kazakh Musical Instruments, all just a short drive away. Stay connected throughout your stay with complimentary Wi-Fi available throughout the hotel and let our friendly tour/ticket assistance team help you plan your daily adventures. For business travelers, we offer convenient services such as dry-cleaning/laundry, a 24-hour front desk, and luggage storage. Satisfy your cravings at our on-site restaurant with delectable dishes or unwind at our bar/lounge after a long day of exploring. Kickstart each morning with a delicious continental breakfast before venturing out into the vibrant city of Almaty. Located just 11.8 kilometers from Almaty International Airport, our hotel offers a convenient roundtrip airport shuttle (surcharge) to ease your travels. Book your stay at Royal Palace Hotel today and experience the perfect blend of luxury and convenience. Don't miss out on our affordable Royal Palace Hotel room prices and be sure to Book Royal Palace Hotel Online now. Our hotel address, Zhansugurov Avenue, 178050066, Kazakhstan, makes it easy to reach us and indulge in the royal treatment you deserve.

Highlights

• Located in the Turksib District of Almaty • Short drive to MEGA Park and Gabit Musrepov Kazakh Theatre • Close to popular attractions such as 28 Panfilov Heroes Memorial Park and Hippodrome • 72 air-conditioned rooms with refrigerators and minibars • Complimentary Wi-Fi and cable programming for entertainment • Private bathrooms with showers and complimentary toiletries • Within 5-7 km from major tourist spots like Zenkov Cathedral and Almaty Opera House • 24-hour front desk, luggage storage, and dry cleaning services available • Airport shuttle service and free parking on-site • On-site restaurant and bar/lounge for dining options • Perfect for both casual and business travelers • A variety of budget, boutique, and luxury options available • Continental breakfast available for a surcharge from 7:00 AM to 10:00 AM

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Designated Smoking Areas

Breakfast available

Airport shuttle service

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Designated Smoking Areas

Food & Beverages

Breakfast available

Services

Airport shuttle service

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Enhanced food service safety measures are in place.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹4,040

₹5,187

22% OFF

+ ₹544 taxes / night

Earn 45 Reward Points

Flat ₹654.88 off included with coupon INTSTAY

Select Rooms

Standard Room, 2 Twin Beds

269 sq.ft (24.99 sq.mt)

Shower

Ironing facilities

Refrigerator

Minibar

Safe

Desk

Slippers

Private bathroom

Hairdryer

Housekeeping - daily

See All

OPTION 1

Refundable

₹4,040

₹5,187

22% OFF

+ ₹544 taxes / night

Update Price

Earn 45 Reward Points

Flat ₹654.88 off included with coupon INTSTAY

Amenities

Location

Ilyas Zhansugurov Street, Almaty, 050066

View on Maps

Ratings & Reviews

4.2/5

563 Ratings

Reza Tahmasebi

3/5

21 Dec, 2023

This review has been posted after my second accommodation in Royal Palace. The hotel is so far from the airport and located in the old part of the city. The staff are super friendly and polite, but the hotel itself is far from 4 star brand. The water tap in my room toilet has no screens, so water just splashed everywhere wildly . The shelf for holding the towels was hanging on one screw in an angle, which forced staff to use toilet flash tank and towel storage. The view is not grate even from the top floors. You may see a brick factory 🏭 from the top ( i know how to build up a brik now). There was no action when I mentioned the issues. I should mention the menu is quite cheap and hotels rooms are so quiet. So it's not recommended in general.

Simplydblues

4/5

18 Aug, 2023

Room is not cheap for KZT 25k per night. Breakfast available at 7:00 AM which is too late if you are catching an early flight. Service seems ok and crew is accommodating, but the downside is they cannot communicate in english.

Santhosh Kumar

1/5

29 Oct, 2023

Worst service by Reception and Servers

Reza Tahmasebi

3/5

21 Dec, 2023

Simplydblues

4/5

18 Aug, 2023

Santhosh Kumar

1/5

29 Oct, 2023

Worst service by Reception and Servers

joe lewis

1/5

7 Apr, 2019

Could not sleep due to the Room facing the main road, ordered breakfast for 5.15 then sat at table waiting for 25 minutes, qhen i asked where it was they had forgot so i left.

Vugar Mammadov

5/5

27 Dec, 2022

Located outside the city but has transfer to the airport

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.