San Diego Downtown Lodge

I didn't have high expectations leading up to my stay here at the downtown lodge but was more than unsatisfied with how my stay panned out. I'm normally not the type to write reviews on establishments because I'm pretty forgiving on first time try's at different establishments, but this situation couldn't go unnoticed. Starting off the room had live and dead roaches crawling around that we had to continuously look for and kill just to be comfortable. When I needed to take shower I didn't have a towel, so I asked the gentleman at the front desk if I could get a towel and he told me that the cleaning lady would. So when I asked the cleaning lady for a towel she informed me that I would have to give her the dirty towels. I had no problem with that and gave her the dirty towel that were not in use because there was one towel that my girlfriend was currently using when she was getting ready. The cleaning lady made a issue out of receiving this one towel and wouldn't hand me the new towels until I kept pressing the issue, making such a simple situation so difficult. The AC unit in the room wouldn't work on command and at night it was extremely hot. When the hotel took my deposit they assured me that I will get the deposit back the second I checked out. When it came time for checkout not only did they not give me my deposit back but they actually processed the transaction in my account. I decided to call my bank to see why this was and my bank informed me that they didn't even start the refund process even though the lady at the lobby informed me she did. My bank asked me to get a authorization code from the hotel which I called in to do. I spoke with another receptionist at the hotel named "J", "Bob", or "Sam". The reason why I don't know the exact name is because this gentlemen gave me multiple different names when my girlfriend called along with myself after he kept hanging up on us. I asked him if he could give me a authorization code in which he answered back with "no, no, don't worry your refund will process in 2 days". I informed him that the information that he just told me is not needed and that I need a authorization code to give to my bank. He finally gave me the code and then immediately hung up on me. While I wont say to not stay here I will say expect to not receive the best customer service, hygiene, and your money.