Sarasa Hotel Namba

I was traveling solo so I got a single room. Perfect size for me. Bathroom was cute. Nice desk with outlets for all my electronics. Staff was so friendly and helpful. There is coin-operated laundry machines on the 2nd floor.

Update: After a few hours, the manager went to the room and saw the dirty conditions, then agreed to give us a one day refund. The front desk staff were very friendly but the room facilities were malfunctioning. Dirty sewage water floods the bathroom from the floor drain!🤢 Also the fridge is not cold. When we first entered the room around 5pm we noticed a bad smell coming from the bathroom floor drain, so we covered the drain with a towel in an attempt to reduce the smell. We went out for dinner and shopping. In the evening, when we showered, the tube was draining slowly. When I stepped out, I step in a puddle of water and was splashed. It was sewage that had backed up out of the floor drain!! 🤮 I had to go out of the bathroom, trekking sewage into the room to phone the front desk. I asked to change a room because of the sewage and the fridge was not keeping my food cold, food poisoning risk. The remote was also filthy with oil and old food splatters. I was told that there were not any rooms left. At this point, it was past 11pm. We would have needed to find and pay for another hotel, pack up, get a taxi to move. We had a full day planned and booked for the next day starting at 7am. We were told that they would fix the problem tomorrow when we were out. I had to ask for a room clean too for the sewage, it was not offered. So we suppressed our gag reflex and roughed it out one night because we really wanted to keep our vacation plans. Evening of the second night, I knew to check the drainage. Someone had removed the drain cover but the drain water was still high. Sure enough, as soon as I turned on the sink faucet, sewage, with floating pieces of toilet paper started rising up the floor drain. 🤮 I filmed the problem and asked for a manager. Was told the manager was not in until morning. I had to demand a room change. After some 15min minutes I was finally given a room change. The new room was at least functional. The next morning, I described the problem in detail to the manager. That room should not have been rented out in the first place in that condition. I only asked for that 1 night to be refunded as it should not have happened. But manager refused. This is not right. Apparently, drainage issues is a known problem to them but they allowed it to still happen. Did not check or fix before guests check in, then did not fix the issue.