Scarletz Suites by Five senses

3.4/5(18 Reviews) rating

4 Star Hotel locationPin

Kuala Lumpur, Selangor

Scarletz Suites by Five senses exterior_detail

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About hotel

Location: A stay at Scarletz Suites by Five senses places you in the heart of Kuala Lumpur, within a 15-minute walk of Petronas Twin Towers and Suria KLCC Shopping Centre. This 4-star aparthotel is 0.5 mi (0.9 km) from KLCC Park and 1.3 mi (2.1 km) from Pavilion Kuala Lumpur.Rooms: Make yourself at home in one of the 14 air-conditioned rooms featuring kitchens with ovens and stovetops. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and electric kettles.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Petrosains Science Discovery Centre - 0.6 km / 0.4 mi
Petronas Twin Towers - 0.7 km / 0.4 mi
Suria KLCC Shopping Centre - 0.8 km / 0.5 mi
KLCC Park - 0.9 km / 0.5 mi
Kuala Lumpur Convention Centre - 1 km / 0.6 mi
Kuala Lumpur Forest Eco Park - 1.3 km / 0.8 mi
Hospital Pusrawi Sdn Bhd - 1.4 km / 0.9 mi
Pavilion Kuala Lumpur - 1.8 km / 1.1 mi
Royal Thai Embassy - 1.8 km / 1.1 mi
Fahrenheit 88 Shopping Mall - 2 km / 1.2 mi
Starhill Gallery - 2 km / 1.2 mi
Titiwangsa Lake Garden - 2 km / 1.3 mi
Kuala Lumpur Tower - 2.1 km / 1.3 mi
Lot 10 Shopping Centre - 2.1 km / 1.3 mi
Changkat Bukit Bintang - 2.3 km / 1.4 mi

The nearest airports are:
Subang (SZB-Sultan Abdul Aziz Shah) - 26.3 km / 16.3 mi
Kuala Lumpur International Airport (KUL) - 61.3 km / 38.1 mi

Amenities: Enjoy recreation amenities such as an outdoor pool or take in the view from a garden.Business Amenities: The front desk is staffed during limited hours.Dining: Grab a bite from the grocery/convenience store serving guests of Scarletz Suites by Five senses.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Smoke-free property

Concierge desk

Show all Amenities

General Amenities

Lift/ Elevator

Smoke-free property

Concierge desk

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of MYR 300 will be collected before check-in.

We have included all charges provided to us by the property..

No pets and no service animals are allowed at this property..

The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe & Clean (Malaysia).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A damage deposit of MYR 300 will be collected before check-in.

We have included all charges provided to us by the property..

No pets and no service animals are allowed at this property..

The front desk is open daily from 9:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,926

₹11,710

66% OFF

+ ₹997 taxes / night

Earn 49 Reward Points

Flat ₹703.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹3,926

₹11,710

66% OFF

+ ₹997 taxes / night

Update Price

Earn 49 Reward Points

Flat ₹703.13 off included with coupon INTSTAY

Amenities

Location

Kampung Baru, Kuala Lumpur, Selangor, 50450

View on Maps

Ratings & Reviews

3.4/5

18 Ratings

Aleksandar Ivanov

5/5

3 Nov, 2023

The hotel has an amazing view for now, there are a few buildings around that will pop-up soon :) The rooms are very nice, maybe a little noisier, and the most amazing thing is the pool at the 47th floor. I recommended it!

Erik Brasser

2/5

11 Nov, 2023

This hotel wants to pretend to be a highlight, but it is the biggest scam. The staff are unfriendly and laugh at you at reception. You only get a key without which you can't use the elevator. As a group it is therefore impossible to do separate activities in the city. Even the porter won't send you upstairs without a key. When three of us arrived, as booked in advance, there was only bedding for 2 people and a third was only brought the next morning. The pool could not be used at night either. The next day I wanted to go to the pool after fitness, at noon, which was forbidden again due to cleaning work. Why don't they clean the pool at night after 10 when it's closed anyway? In addition, you have to wait an incredibly long time for the elevators and are slow to get out of the building. At check out it took us 15 minutes to get from our room on the 17th floor to the lobby. Absolutely poor and inappropriate for the price and the image conveyed by the hotel. I absolutely cannot recommend it!

Amwaj Amwaj

1/5

7 Oct, 2023

Deadly dangerous 🚫❌ we was given the room with NAKED ELECTRICITY CABLE It went all sparkles and fire smell - short voltage when we arrived . And you know what? Hotel owner wanted to hide it just with a picture on a wall. Luckily we are safe but it took them almost 1 hour to solve this problem. Awful service. And it’s not like a 20$ guesthouse.

A. Lee

4/5

5 Oct, 2023

My stay at this Airbnb was truly delightful. From the speedy check-in and check-out process to the cozy, well-designed one-bedroom studio equipped with every necessity, including an iron, hairdryer, and wine glasses, it left a positive impression. While overall cleanliness was satisfactory, an extra touch on the floors with floor cleaner would enhance it. The location couldn't have been better, with easy access to KL's top attractions like the Petronas Twin Towers, plus a variety of nearby restaurants and convenience stores. However, it's important to note that there's a RM5 parking access fee, and it's advisable to check out a bit earlier due to the limited availability of just four elevators.

Arifur Kashem

1/5

8 Aug, 2023

Lousy customer service, lack of communication and very rude reception staff On arrival the rooms were dirty with food scraps and dirty sheets. The only way to communicate with them is through online platforms (booking, etc.) so there is no option for instant and normal communication. I complained about the state of the room and the response was nil. Honestly, the apartments are well located since it is a few minutes from the twin towers, but leaving aside this factor they must improve many other things. The rooms are modern as the building is quite new, but the rooms are dirty.

Aleksandar Ivanov

5/5

3 Nov, 2023

Erik Brasser

2/5

11 Nov, 2023

Amwaj Amwaj

1/5

7 Oct, 2023

A. Lee

4/5

5 Oct, 2023

Arifur Kashem

1/5

8 Aug, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.