Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive

4.7/5(3.77K Reviews) rating

5 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive exterior_detail

158

1/158

About hotel

Escape to the ultimate adults-only getaway at Secrets Maroma Beach Riviera Cancun - an all-inclusive resort with affordable room prices that cater to a variety of travelers. Our luxurious 5-star property is situated in the stunning Playa del Carmen, where the gentle sound of the ocean beckons you to indulge in pure opulence. Conveniently located just minutes away from the world-renowned Maroma Beach, Playa Paraiso Golf Course, and other popular attractions, our unrivaled location is the perfect balance of tranquility and excitement. Each of our 412 lavish rooms, meticulously designed for ultimate comfort, boasts a private furnished balcony that offers breathtaking views. Stay connected with complimentary WiFi and treat yourself to a private spa-like experience with a jetted bathtub and designer toiletries in your spacious, modern bathroom. Immerse yourself in the vibrant culture of Playa del Carmen by exploring nearby attractions such as Paradise Beach, Virgen Beach, and Tres Rios Ecopark. Or, indulge in a day of pampering at our full-service spa, where you can unwind with a variety of massage therapies, body treatments, and facials. Take a dip in one of our 2 sparkling outdoor pools or soak up the sun on our private beach. Start your day on a delicious note with a complimentary buffet breakfast, served daily from 7:00 AM to 11:00 AM. With 8 on-site restaurants, including the Preferred Beach Club, you can satisfy your cravings with an array of international cuisines. And, with 8 bars and lounges to choose from, you'll never be without a refreshing drink in hand. Our business amenities cater to the needs of our corporate guests, offering a business center and 24-hour front desk. Our concierge services, dry cleaning/laundry services, and free valet parking make your stay hassle-free. So don't wait any longer - book your stay at Secrets Maroma Beach Riviera Cancun - Adults Only - All Inclusive online and discover the perfect blend of luxury, relaxation, and adventure. Located at Carretera Federal 307 Chetumal-Cancún, Km 306.5, Solidaridad, QROO77710, Mexico so you can easily find your way to our slice of paradise.

Highlights

• Located in Playa del Carmen, just steps away from the beautiful Maroma Beach • Offers 412 air-conditioned rooms with private furnished balconies and luxurious amenities • Complimentary Wi-Fi access and LED televisions in all rooms • 5-star property with a full-service spa, 2 outdoor swimming pools, and a private beach • Within short distance (2-12 kilometers) from popular tourist attractions, including El Manglar Golf Course and El Camaleon Mayakoba Golf Course • Easy access to Cancun Intl. Airport (39.2 kilometers) and Cozumel Intl. Airport (57.2 kilometers) • Ideal for both casual and business travelers due to its extensive range of amenities and business center • All-inclusive rates include meals and beverages at onsite dining establishments and 24-hour room service • Multiple dining options, including international cuisine at Preferred Beach Club and poolside bar for a relaxing drink • Offers complimentary buffet breakfast every morning and other facilities such as concierge services and 24-hour front desk.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

412

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Nightclub

Tennis on site

Pool Table

Tennis court

Coffee/tea

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Swimming Pool

Bell staff/porter

Accessible parking

Valet parking

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Sauna

Activities

Nightclub

Tennis on site

Pool Table

Tennis court

Food & Beverages

Coffee/tea

Services

Gym

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Travelife.

Onsite COVID-19 testing (Antigen) is available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31..

Guests under 18 years old are not permitted at this adults-only property..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. This property enforces a strict dress code in certain restaurants.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property uses a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Travelife.

Onsite COVID-19 testing (Antigen) is available.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Qualmark Sustainable Tourism Business Award.

Special check-in instructions

Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation..

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31..

Guests under 18 years old are not permitted at this adults-only property..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. This property enforces a strict dress code in certain restaurants.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹66,378

₹1,07,075

38% OFF

+ ₹0 taxes / night

Earn 663 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹66,378

₹1,07,075

38% OFF

+ ₹0 taxes / night

Update Price

Earn 663 Reward Points

Amenities

Location

Carretera Chetumal Puerto Juarez, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.7/5

3.77K Ratings

Jess Vigil

4/5

21 Jan, 2024

I came to this resort for a work engagement and I must say that this Resort is absolutely amazing. The only issue I had was the check in process, the man who checked us in was not friendly, not helpful in any way. He showed us a map in which I wanted to hold on to and he took it right back. He didn't let us know that there was an app to download. Nonetheless, the rest of the experience was exceptional. The service from the other staff was amazing. From the room service, to the restaurant staff, to the staff on the beach, it was amazing. This experience has truly been one of a kind and I will be planning personal vacations to this resort soon!!

Teagan Lydon

5/5

20 Jan, 2024

We had an amazing time, we went as guests for a wedding. The wedding was absolutely incredible. The rooms were beautiful, everything was pristine, service was top of the line. Alberto was our pool server and he went out of his way to take care of us. Edgar was a part of entertainment and he played poker and bingo with us at the pool. They truly made the experience. I would highly recommend

Kory Blaschko

5/5

23 Dec, 2023

Rooms - Esther, the concierge of our building, was excellent! Gave us a tour of the room when we arrived and the room we had was top notch. She was very helpful whenever we needed something and took care of a few bookings for us. Service - The service was great all over the resort. We rented the bali bed down at the beach almost each day we were there. Enrique, the concierge at the beach, was on top of his stuff. Alberto, the server, is a great dude who always had food and drinks coming Location - Only about a 40 minute ride from the airport. In a nice and quiet area.

Jamie Leigh Gagnon

3/5

15 Dec, 2023

While we enjoyed our stay, we did not love it. Prior to booking this trip we met with a travel agent because we had 2 couples going together and a few allergies and dietary restrictions (dairy allergy + vegetarian). The agent contacted the property and was assured that they could accommodate this and that they would put a note on our room numbers so restaurants would know our restrictions. Despite this, most restaurants had no idea about the restrictions until we told them (fine) but also could not accommodate. Every dish had dairy and/or meat and they were not able or willing to adjust them. We also spoke to someone travelling who was gluten free and they had similar issues. At one restaurant 3 members of our group were served their dinner while the kitchen went back and forth about what they could make the other member to the point that everyone was finished before the last person even received a meal. In the end, they were served half of a zucchini on some sauce....hardly a meal. Most of the food was just okay, I never ate anything spectacular. The service (other than at restaurants) was quite good, but I would not go back given the poor food experience.

Lou Pederi

5/5

15 Dec, 2023

Let me just get right to the point. This place is amazing. Me and my wife decided to have our honeymoon here and we were not disappointed. The resort was extremely clean. Everyone who worked there to pride and what they did, and we felt like they went above and beyond to make our stay special. Our concierge Paola was amazing from the first day we checked in until the last day, she was always making sure that everything was perfect for us. Not only was she professional, but she is the best concierge we have ever had we almost felt like she was our friend and we had known her for years by the time we left if you ever get a chance to come here you need to ask for her you will not be disappointed . The food was amazing. There are so many options. The nightlife was fantastic. There was always something going on and if we wanted just to stay in our room, it was quiet and we felt like we were the only ones here this will top our places that we’ve traveled as the best we have been to And we can’t think them enough for making this such an amazing experience. Thank you secrets of Mara and Paula for making this such a wonderful experience.

Jess Vigil

4/5

21 Jan, 2024

Teagan Lydon

5/5

20 Jan, 2024

Kory Blaschko

5/5

23 Dec, 2023

Jamie Leigh Gagnon

3/5

15 Dec, 2023

Lou Pederi

5/5

15 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.