Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.5/5(2.53K Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Senses Riviera Maya Oceanfront Boutique hotel - Adults only facade

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About hotel

Discover the unsurpassed opulence and tranquility of our 4-star aparthotel, Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only. Nested on the spectacular Maroma Beach, our hotel provides an intimate and exclusive sanctuary for an unforgettable experience. Unwind in one of our 38 luxurious rooms, where luxury and coziness merge flawlessly. Each room boasts a private plunge pool and a decadent indoor private spa tub, ideal for rejuvenating after a day of exploration. Our lavish suites also feature contemporary kitchens furnished with microwaves and espresso machines, along with 60-inch flat-screen TVs and complimentary Wi-Fi for your convenience. With Paradise Beach, El Manglar Golf Course, and Tres Rios Ecopark just a stone's throw away, our property is perfectly situated for adventurers. For those yearning for an authentic cultural experience, the charming Puerto Morelos Town Square is easily accessible. Indulge in a pampering massage or take a dip in our outdoor pool, while our dedicated concierge service caters to your every need. Business travelers will appreciate our 24-hour front desk, baggage storage, and elevator, ensuring a stress-free stay. Satisfy your palate at our two on-site restaurants, featuring delectable American dishes. Alternatively, experience our all-inclusive option, where meals and drinks are included in the Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only room prices. Quench your thirst with a refreshing drink from our poolside bar or one of our two bars/lounges. Conveniently located near Cancun International Airport and Cozumel International Airport, our prime address allows for easy access to all the marvels of the region. Whether it's the breathtaking beaches, vibrant culture, or exceptional amenities, Senses Riviera Maya by Artisan - Gourmet All Inclusive - Adults Only has it all. Book your stay with us today and escape to a world of unmatched luxury and rejuvenation.

Highlights

• Steps away from Maroma Beach, with stunning ocean views • Close proximity to popular tourist attractions such as Paradise Beach and Quinta Avenida, perfect for exploring the city • Rooms equipped with private plunge pools and spa tubs for ultimate relaxation • Wide range of amenities for leisure and business travelers, including complimentary WiFi • Minutes from Cancun International Airport and Cozumel International Airport • Onsite massages and outdoor pool for a luxurious stay • 24-hour front desk, luggage storage, and airport shuttle for convenience • All-inclusive options, with meals and beverages included at onsite restaurants and bars • Wide variety of room options, including luxury and budget choices, to suit all travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Lift/ Elevator

Vending machines

Designated Smoking Areas

Concierge desk

Game Room

Pool Table

Airport shuttle service

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Vending machines

Designated Smoking Areas

Concierge desk

Activities

Game Room

Pool Table

Services

Airport shuttle service

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Property does not require health documentation at check-in.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 13.11 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Guests under 18 years old are not permitted at this adults-only property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Property does not require health documentation at check-in.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Property does not offer onsite COVID-19 testing.

No cribs (infant beds) available.

Minimum guest age is 18.

No rollaway/extra beds available.

Caters to adults only.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 13.11 per accommodation, per night.

We have included all charges provided to us by the property..

Guests under 18 years old are not permitted at this adults-only property..

Pet Policy

Pets not allowed.

₹10,584

₹23,340

55% OFF

+ ₹2,710 taxes / night

Earn 132 Reward Points

Flat ₹1,899.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹10,584

₹23,340

55% OFF

+ ₹2,710 taxes / night

Update Price

Earn 132 Reward Points

Flat ₹1,899.13 off included with coupon INTSTAY

Amenities

Location

Playacar, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.5/5

2.53K Ratings

Marie Jankowski

5/5

16 Jan, 2024

We loved Royal Hideaway Playacar, and will return. Yes, check-in was slow, but champagne/non-alcoholic beverages were served as soon as we walked in the door. The rooms and resort in general were spotless, pathways and pools were scrubbed daily with morning and evening turndown for your rooms. Every public washroom was also very clean. Drinks were top shelf. If you wanted a specific drink that wasn't on the menu all you had to do was ask. Best Food we've ever had at an all inclusive. Book your evening dinners for the whole trip with your concierge your first day after you check in to get the time you want at the restaurant you want. We were a group of 5 (which was one of the larger groups as majority of visitors were couples) and we were seated within minutes of our arrival at every restaurant. Wish we knew about the QR code by the towel stand for daily activities, but now we know for next time. All in all, loved it, and will be back!

Shannon Ball

5/5

19 Nov, 2023

Visited in September on anniversary trip with another couple. My last visit was almost 10 years ago and thankfully the quality and service has not changed one bit! What a wonderful quiet romantic boutique resort. The ocean views are stunning- without seaweed and sand barriers (unlike other many other larger adult only resorts we’ve visited)!! Poolside service outstanding - Javier, who we remember from our first visit, made our trip unforgettable! Dinners were 5 star, the chef even took the time to meet us personally on two separate occasions. Our only issue was a leak in our bathroom which was quickly tended to and when it was going to take too long to fix they set us up in another room before dinner time. Will definitely not wait another 10 years to return!

Jena Lynn

5/5

22 Jan, 2024

The Location is great! You can walk to town, 2 mayan historical sites and a private bird sanctuary with the most beautiful birds you have ever seen! But lets talk about customer service. Angel, from the Italian restaurant was the best waiter by far in the entire resort. He should be running the entire customer service department. Additionally Carlos Delgado from the entertainment department was knowledgeable, fun and well versed in mayan history. He is an incredible addition to the entertainment team and I would highly recommend the bike tour with him to anyone staying at this resort!

Danyell Duncan

1/5

8 Dec, 2023

We arrived and checked into our room late night. Upon getting to our room we noticed the door doesn’t even hang correctly and you can see through where it’s supposed to shut. The refrigerator was broken the drinks were hotter than the room (they did fix that after two days). Every time I called to report the broken stuff in our room they would either hang up on me or say ok they will fix it yet NOTHING was done about it. We had to go to the front desk and physically speak to someone for anything to be done. Went to shower the next morning and half of the shower head didn’t work barely any water came out at all. (Also fixed after two days) So I went to take a jacuzzi bath instead only to find out that the jets didn’t work in the tub either. They came to fix that and now sure the jets turn on but it is EXTREMELY loud and they BARELY work. The toilet constantly ran. There was mold coming through the paint in the bathroom. Our key pad to our room didn’t work 3/4 of the time we spent there and that was very frustrating. Room service didn’t get ONE single order correct. They either send something you didn’t order or forget to give you what you did order. The food comes cold and the drinks warm with all the ice melted, VERY disappointing. They say they “don’t have” something yet if you leave and go somewhere else you can get what they “didn’t have” The fan blades in our room are held up with one screw when there should be two and one of the blades fell off and landed on me! Would be really cool if they put felt pads on the chair legs in the upstairs rooms as you can hear your upstairs neighbors chairs loudly screeching through the floor all night long. The pool was dirty and and greenish then they ended up taping the pools off for non use for the last two days of our stay. (No idea when it was re opened) Just very disappointing with one thing after another wrong here when you expected to just come and everything be in working order at a 4.5 star resort where you pay a good chunk of change to go and have a relaxing vacation. On a different note the wait staff was very friendly and kind. The beach is fantastic the beach side service is great. The breakfast buffet is good. The salad bar at lunch was great! The drinks were good. I wouldn’t book here again.

Sanchez Mimo

2/5

18 Dec, 2023

We have gone here 3 times since 2014. 2014 was absolutely amazing in all aspects. The second time was nice, was just the right blend of luxury to price point. We just came back from a week and we will not be returning until there are some upgrades. Staff: very nice but very understaffed. It wasn’t uncommon to have one waiter in one restaurant running from table to table. It was very hard to find staff when you needed something (towels) Food: decent but quality has taken a huge downturn. Maybe less staff? Facilities: this is what caused the low rating truly. The air conditioning barely worked in the room, several pools were drained and appeared to have been that way for months, rooms had leaky doors when raining and just in a general state of disrepair. Overall still good resort but not at the price point anymore

Marie Jankowski

5/5

16 Jan, 2024

Shannon Ball

5/5

19 Nov, 2023

Jena Lynn

5/5

22 Jan, 2024

Danyell Duncan

1/5

8 Dec, 2023

Sanchez Mimo

2/5

18 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.